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February 2025 by Caitlin Siegers Evans
Due to Christmas there was a very long delay in the parts coming in, however for the fix itself they only had my car for just over 24 hours and it was worth the wait! Adam and the team really went above and beyond and I couldn't be happier with the results.
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July 2024 by Dana Al Kilani
Extremely Disappointing Service and Poor Quality Work
I recently had a highly disappointing experience with them .I brought my new car to them for a simple bumper paint job and encountered numerous issues.
1. Advance Payment Issue:
• They charged me $3000 in advance, which seemed excessive for a bumper paint job.
2. Long Wait Times:
• The first time, it took them over 10 days to complete the job, and the color they used didn’t match my car at all.
• For the second attempt, they scheduled me a month later and kept my car for 9 days, well beyond the promised 2 days.
3. Poor Quality Work:
• When I finally got my car back, the paint job was poor, and the bumper was misaligned and coming off from the side.
4. Lack of Trust:
• Given their repeated failures, I don’t trust them with my car anymore. I now have to pay another shop to fix their mistakes.
Overall, this was one of the worst experiences I’ve ever had with a car repair shop. I would strongly advise others to avoid this place if they care about their cars and value their time and money.
After trying contact the main office and due to issue that The bumper on my car is repeatedly coming loose because it has been removed and reattached multiple times due to poor painting quality. They asked me to go and book appointment with them again and pay the cost .
Attached the email picture. Be careful before you take your car there.
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May 2024 by John McLean
Terrible customer service!!! We've had 4 jobs done there over the last few years with no issues. The place is, however, apparently under new ownership or management. I went over to get a quote on a small job. They looked it over and said they'd call me "later that morning". They didn't and I called the next morning and received a quote of $850. When I went over about 2 hours later I was told there was a "mistake" and the quote was now over $1000. Needless to say I walked.
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February 2024 by TIM IULMETEV
The most terrible experience in my life. Instead of 4-6 days I had to wait one month with no reason. Quality is not perfect at all. Will never come back again.
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February 2024 by R Daigle
I had the opportunity to use Fix Auto twice, always great work and services. The staff were always welcoming . Thank you to all workers and staff.
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December 2023 by Edgar Bourque
The FIX COLLISION AUTO BODY REPAIR in Dieppe is undoubtedly an honest homage and tribute to the Rallye Group of EXCELLENCE.These professionals are unquestionably the elite in efficiency and integrity. They have a razor sharp focus on active-listening, empathy and respect throughout the whole process. Other places of business could actually learn enormously from these professionals. I STRONGLY RECOMMEND this place of business. (Don't even think about going anywhere else.)
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December 2023 by Valérie Levesque
Good service but the repair time was really long... I was given a two-day estimate. Eventually I called several times because the estimated time kept getting pushed back one day at a time. I received it after 7 days of waiting.
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October 2023 by Lise Wade
What they fixed was great but got extra issues when they cleaned the car. On driver side p as in was chipping about an inch long... also on hood there is a bad of scratches that where not there before. Like as if a brush was dropped
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September 2023 by Cindy Bautista
Their work is awesome and good customer service
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September 2023 by Jagmeet Singh
Guys Don’t go there , they are lier ,don’t trust their estimate time they will change your estimate 100 times , my Honda civic is in their shop from 4 months and every week they have same words ( probably tomorrow or next week ) , very bad experience with them I will share this with all my circle. Aging don’t take chance to go there .
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September 2023 by Luc Landry
Had a terrible experience over the past 2 years on the same repair, long story short, they forgot to add a section of the damage on their initial quote, even after I mentioned it to two different people, that ended up rusting because it was bare metal over a few winter months while waiting to get into the shop, after having the car in 3 times and talking to 5 different people ( 3 different managers, the last one not even reaching out even after 2 months of waiting on his reply, just getting his front office person to contact by the end of it). Even with out the repair issue (section missed & broken bumper clips they where suppose to fix the 3 times that never happened), the customer service side was terrible.Went here as insurance recommended it, I would highly recommend going else where.I tried to work with them at first as I understand mistakes happen but now I'm stuck having to go else where and pay out of my pocket for there mistake.Service: Body & Trim
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July 2023 by Timm Yu
The most terrible experience in my life. Instead of 4-6 days I had to wait one month with no reason. Quality is not perfect at all. Will never come back again.
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June 2023 by Madison DeAdder
I was broken down on the side of the highway from out of province and they were more than willing to help me try to get my car able to make it home :) amazing people and service
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May 2023 by Fabien Jonathan Vorbes
heard they stole and sold lots of people's cars and parts without their consent . Be mindful before using their services. If i could give 0 star i would.Service: Auto engine diagnostic
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March 2023 by Krys Cameron
Great service! Quick to order parts & set up appointment. Washed vehicle, cleaned out garbage & wiped down in addition to service. Great job, guys! Much appreciated & we'll certainly be sure to refer you!
