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January 2026 by Lindsey Lovelace
Kagome was amazing! I love this Sephora. Everyone is always super helpful :)
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January 2026 by Raquel
I had a very upsetting experience at this Sephora location today. I was using one of the mirrors at the Beauty Studio only to see better because it has stronger lighting. I did not sit down or receive any service. Despite this, an employee asked me to leave, stating that the area was being sanitized and not available for use. At the same time, another customer beside me who was white was using the mirror and was not asked to leave.
What made the situation even more uncomfortable was that after I left, another white customer used the same area freely, and none of the nearby employees asked her to leave or mentioned sanitization. As an Asian customer, being the only person asked to move while white customers were allowed to remain made me feel singled out and unwelcome.
I also want to note that the employee who asked me to leave was also Asian, which made the situation even more confusing and disappointing. This was not about one individual, but about how policies were applied unfairly and inconsistently.
I tried to raise this concern at the counter, but I was given the same explanation again without any acknowledgement of the inconsistency. The response felt dismissive, and it seemed like my concern was brushed off rather than taken seriously.
What is also confusing is the purpose of having mirrors and a Beauty Studio area if they are not actually available for customers to use. If the space is restricted, it should be clearly labelled instead of selectively allowing certain customers to use it while others are told to leave.
In addition, staff at this location could benefit from better training in customer service and inclusivity. Several employees came across as snobbish and appeared to ignore customers rather than offer help, which only added to the negative experience. As a result of what happened, I was unable to properly try or choose the item I intended to purchase.
I have visited many Sephora locations, including several in Toronto, and I have never experienced anything like this before. This location did not feel inclusive or welcoming, and I hope management seriously reviews staff training and ensures fair and respectful treatment for all customers.
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January 2026 by Lindsey Clarke
I don’t usually go into Sephora, as it’s always busy and I don’t enjoy the crowds but today I did. I asked Sasha a few questions regarding liquid blush. I was met with the most upbeat and genuine attitude. Not only did she answer every question I had but she also went above and beyond to make sure I am getting the right shade. Highly recommend anyone going there to see Sasha as you can tell she enjoys her job :)
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December 2025 by miss girl
Some employees are very sassy and act as if you are wasting their precious time or just don’t acknowledge you at all. But on the other hand some are super sweet and helpful and are very interested in helping you find what you are looking for. But that is only a few
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December 2025 by Light and Candles
This is not multicultural friendly store. Staff is rude and mean. Testers were so dirty and filthy. They don’t have staff who can serve people with other languages.
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December 2025 by Maryna Horkova
I went for shopping today and was pleasantly surprised by how clean the store was.
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November 2025 by Manpreet Kaur
It was great experience. The girl name Summer⭐️ was very helpful and Nice. Highly recommended.
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October 2025 by Marjolaine Glazier
Summer was our beauty advisor .
She was so professional and product knowledgable . Such a a great experience .
5 stars for Summer and Sophora. .
We will definitely be back .
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July 2025 by Mohit Kour Deol
I don’t know what is up with employees but they don’t ask to help if someone is from another race. Maybe try to hire people who are more open minded. Never stepping my foot in that store again.
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July 2025 by Marie Sarrazin
⭐️⭐️⭐️⭐️⭐️
Amazing Experience at Sephora with Alisha! 💄
I went to Sephora today and had such a great experience. I haven’t updated my makeup in years and was way overdue... basically needed everything! I used to love doing my makeup but had fallen out of the routine, so I decided it was time to invest in myself again.
Even though the store was busy, Alisha took the time to help me when I asked if she was available. I had quite a few things I needed, and she listened carefully to what I was looking for, including my budget.
She found the perfect products for my skin and needs. She was never pushy, just incredibly knowledgeable, patient, and kind. She answered all my questions (even the silly ones!) and shared some great suggestions, tips, and advice.
Now I’m genuinely excited to start wearing makeup again. Thank you, Alisha, for making this such a fun and positive experience! 🥰🥰
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May 2025 by Trish Korang
Did a walk-in for makeup service and was lucky to have Kagome do my makeup — I absolutely loved it! She did an amazing job.
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April 2025 by jyoti pant
We just got back from Sephora, “Kaji” one of the team member helped us. Our experience was great with her help. She is sweet, polite and her advice was really helpful. Thank you Kaji. We will visit again soon!
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December 2024 by Kim Sneath (Professional Organizer)
I’m a long time customer of Sephora mainly because of the helpful advice I usually receive in store but I won’t return to the Champlain store location again.
I was treated so poorly and dismissed by a ‘customer service’ rep there the afternoon of Dec 23rd, (female, dark hair, name I’ve not seen before starts with K, wish I could remember it)
She interrupted me when I was briefly explaining what I came in for by saying, ‘No, listen, I can’t give you a sample because…’
In a chain as large as Sephora, I find it difficult to believe that there are no samples of foundation in any brand to temporarily tide me over till my delayed online order comes in.
She ended up providing me a dime sized 1-day sample. She did this by walking past me with the tiny package in the air for me to grab, dismissing me as she went by.
No, eye contact, no smile, no ‘Happy holidays’. No, ‘Sorry I couldn’t help you more.’ No, ‘Thank you for choosing Sephora.’
Sephora please do better and train on customer service, not just beauty.
I’ll be shopping exclusively online from now on.
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December 2024 by Jason Paul
The very worst in person and telephone communication customer service that I've have ever experienced in my life. Very little life experience and people skills must be the prerequisites required for the general staff and the so-called store managers of the SEPHORA store in the *Champlain Mall* in Moncton, New Brunswick Canada.
3 limited in life experience managers working at the same time in a small store. Communication over the telephone matched the in person experience. Do yourself a favor and take advantage of the free shipping and order online. Save yourself from trying to communicate and the belittling and condescending attitudes of the staff and management. The online staff are very helpful and polite.
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December 2024 by Jacquie Jahr
I was absolutely appalled at one member of your staff today! As this staff member was approaching me I started to ask her politely where I could find Clarins products. She charged right passed me (within arms distance), without even looking at me and completely ignored me. She headed directly to the storage room which was 3 feet away from where I was standing. I was completely taken by surprise and even tried again to get her attention by saying 'excuse me', but she once again ignored me!! UNACCEPTABLE! There was another member of your staff who approached me to ask if I needed assistance but by this time I was completely shocked and becoming angry. I explained to the assistant what just happened and she did try to assist me but by this time I had had enough. I left your store very upset, without purchasing anything (I was prepared to spend a substantial amount today), and I will never return. The person responsible knows fine well what she did and I hope that going forward all staff are asked to treat customers with respect.
