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September 2023 by Black Hole
Posting this here and also at the Edmundston Truck Stop link..-----All it takes is one bad customer service experience and the rating can drop a lot...I parked overnight in the truck lot behind Tim Horton's, which I usually do here. The next morning, I assume it was the Shell Truck Stop manager, came over and told me to leave - that RVs aren't allowed in the truck parking lot behind the Tim Horton's. She said I don't buy the $1000 worth of gas the big trucks do and have to park in the gravel pit across the road - which has no WiFi, etc.Well, here's the thing. I drive a very large pickup truck, crew cab, duallys, etc. You can hardly get a bigger, non heavy duty truck.I am usually towing something between Ontario and Nova Scotia. No one has ever said what I drive isn't a truck and it's an RV. Note, I wasn't even towing an RV trailer which I sometimes do moving it.Additionally, the signs when you approach these gas stations specifically say 'Cars' go one way towards the front gas station and 'Trucks' in the back lot. I always buy gas here and always buy at the Truck Stop store or Tim Horton's. I never go across the street to Burger King, etc. like some of the heavy duty truckers do. With their larger gas tanks many of the bigger trucks don't even buy gas here every time.Not happy. I'm going to have to find another 'Truck' stop near here and not buy Shell gas.So I guess the policy to stop in the Shell 'Truck' lot is to be a heavy duty truck AND spend $1000 of gas. Pretty sure the lot will be empty.If I find the manager's name, and I will, I will add her name to the post...Bad customer service Shell!If those responsible for this outfit ever read this I would like them to publish here what their actual policy is for parking in the 'Truck' lot; including what sort of vehicles are allowed and when. I'm pretty sure that if this situation I've described is policy then you are going to have a lot of unhappy pickup and RV owners who spend real money here. If this is policy there should be signage also.Oh, and did I mention that the restrooms usually have pee all over the floor...(added photos of the folks responsible and a picture of the type of TRUCK I drive)====================Previous review...One of the primary stops for anyone travelling through New Brunswick on the Trans Canada highway it seems. Very busy place during those summer weekends, etc.Basically about 1/2 way between the South Shore of Nova Scotia and Toronto so a convenient place to stop. Just outside Edmundston proper so quite a lot around.Warning, the Tim Horton's can get very busy and slow, patience is a virtue. Had to take a star off for that.Also, the restrooms are not super clean at least on the men's side but that's men for you and perhaps lack of cleaning staff.Places to overnight if you have an RV, like the Casino next door.
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September 2023 by ladla jutt
Flyng j card work hare?
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May 2023 by Corey Martin
Tim hortons waitline is too long
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January 2023 by Will
Great car wash
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December 2022 by Trevor Cuming
Standard Shell station, did not interact with the employees but pumps in good order and clean
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November 2022 by Baljeet Singh
Huge gas station with lots of parking for cars and trucks.
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November 2022 by Sylvie Anctil
Ce poste d'essence est un truck stop, restaurant de homard et crabe. Il y a aussi un Tim Horton, un lave-auto et un pet-wash. Très bien situé.
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November 2022 by Mario Cyr
Clean spot, great employees
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September 2022 by tommy bosse
Very awsome truck stop
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August 2022 by Trevor
Large, clean and modern facility complete with a decent sized convenience store, a gas station and a few landmark-like objects for the kids (and myself) to have some fun with. The moose out front gave us a good laugh. We would definitely recommend heading here on your way into QC.
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July 2022 by Joey Volpe
Great place for tourists and truckers... a little bit busy for locals. Best place to stop for gas when entering the Maritimes.
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February 2022 by Sam L.
Super Busy Rest Area with Clean Bathrooms! Long wait for coffee at Tim Hortons like out the door, suggest someone waiting in line and alternating turns using the bathroom if possible.
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January 2022 by Nathan Price
I went here, I had a very good moment here because your washrooms are very clean, your employees seen today are very courteous, nice and smiling, in this store you find mostly all for truckers and travelers, my mother has washed her car here, her car is well clean and the thing I disliked, the dining rooms of your restaurants are closed due to the pandemic.
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January 2022 by Just saying
Thanks for your kindness in helping me fuel up today, Angelo. -36 spring can't come too soon.
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January 2022 by Marco Maltais
What bunch of incompetent workers inside this gas station. I've never seen more blind and idiotic service as the one provided at this gas station.
