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September 2023 by sophia bradbury
Went to American eagle (sept 11th approx 4pm) to return 2 pairs of jeans I bought less than 24hrs before, because they didn’t go with an outfit I had in mind. First of all I stood behind the counter for an awkward period of time while 3 employees stood behind the counter talking together. Then I was questioned (by assuming it was a supervisor) if I had a return, which I did, and then he proceeded to tell the younger guy “ok you can deal with that”. The young guy who was instructed to process my return must be new as he was having trouble logging onto the tills and neither of the other two employees were assisting him, instead they were more interested in gossiping about the work place. Once the young employee finally switched tills and got logged on, after asking the other employees for help 2-4 times, he informed me that he needed my address (which I was very concerned about)… surely it does not take a first name, last name, phone number, email address, AND home address just to process the return of two pairs of jeans purchased IN STORE!!! And if it does, then this process needs updating to respect the private information of the customer who is sharing their address in front of the whole store. The young employee was apologetic however the two other employees were demanding that there was no other way to bypass this. In this situation I not only felt like my private information was compromised, but also felt disrespected by the two employees standing around and gossiping and felt very bad for the young guy who was running the show by himself. Senior employees should be setting an example for this guy, instead they showed him how they get away with treating customers very poorly.
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September 2023 by Ashley peterson
They are great and amazing
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March 2023 by Sarah Michelle
Visited the Aerie location yesterday (March 11, 2023) and unfortunately experienced less than impressive customer service. There were three young ladies working and not once did anyone say hello or ask if we needed help.They continued to talk about their lives, gossiping and talking about boys.I’ve never worked in retail however, I know this is very unprofessional.Something needs to change!
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December 2022 by Nathalie Brideau
Excellent service.
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May 2022 by Aliaa Afify
I like this brand a lot
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May 2022 by Andrea Mitchell
Good quality clothing, but wayyyy to expensive especially if you have a teenage son....???
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May 2022 by Samantha Hallihan
Clean and organized place to shop. Staff were helpful and knowledgeable. Will ship there again.
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April 2022 by Sarah
I shopped at the Aerie to pick up my birthday reward and some other items, and Esther was especially helpful and all around lovely. I wanted to especially give a shoutout to them for using non gendered language when talking to my friend about me - as a nonbinary person it's those little things that just make a more comfortable and pleasant experience.
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September 2021 by Chelsey Cerro
I wanted to give a huge shout out to the amazing store associate who went above and beyond at the American eagle store in the regent mall in Fredericton NB yesterday. she immediately knew my daughter was uncomfortable and hesitating to try on jeans and struggling to find jeans to fit her body type and she went to work finding as many pairs as she could even going out back and searching shelves and storage for whatever styles in her size she could. She made a teary eyed uncomfortable kid feel better and find something she was happy with. We ended up having to have a pair shipped to our home in order to get the right style and size but she was so so nice ! She made me and my daughter feel like we were the only ones in the store right then and she would do anything for us. I wish I knew her name to thank her on here but I can only hope she sees this and knows who she is ! Thank you so much for the outstanding service !
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May 2021 by Elizabeth DeMerchant
Good as always
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May 2021 by David Drost
I went in to the Fredericton store looking for jeans and the staff was super helpful. I tried several pairs of jeans and the staff were really helpful and friendly bringing me different styles in the right size. What a great experience. The jeans are really comfortable. I love the jeans.
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May 2021 by Julie Thompson
I really love these stores. I actually worked for American Eagle when I was 19 or so and it was genuinely the best retail experience of my life. Clothes are quality, usually have sales, etc.
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June 2020 by Ron St. Onge
Had a bunch of stuff thrown in with the clearance stuff that wasn't clearance. Always employees standing around doing nothing but talking to eachother but nobody can bother making sure they aren't misleading customers about sale items. Pathetic.
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June 2020 by Matthew Graves
Consistent with the rest of the American Eagle locations across Canada.Staff is courteous but not much help. Not enough stylists on staff.
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June 2020 by Odd Fetishes
They had what I needed to get, fast and friendly.
