Charm Diamond Centres
Jewelry StoresHours:
1381 Regent St Ste I091A, Fredericton NB E3C 1A2 Hours
About Charm Diamond Centres
Charm Diamond Centres has garnered a mix of reviews highlighting both exceptional customer service and some areas for improvement. Many customers praise the helpful and friendly staff, particularly mentioning associates like Nicole, Tanya, and Tammy, who have been described as knowledgeable and eager to assist. The layaway option is noted as a valuable service for purchases like wedding bands. Positive experiences include quick transactions for items like silver chains and effective repairs, with one customer appreciating a ring's restoration and cleaning. However, there are also concerns regarding the online shopping experience. A customer mentioned confusion about online orders not being fulfilled from local stock, leading to delays. Additionally, there was an instance where the service during a routine cleaning did not meet the usual high standards, as the clerk seemed distracted. Overall, Charm Diamond Centres is recognized for its dedicated staff and quality products, making it a popular choice for jewelry needs, but it could enhance its online shopping process for a better customer experience.
Most Recent Reviews
March 2024
Best customer service ever! I went in looking for a basic silver chain. Was in and out within 5 minutes with exactly what I wanted, and for a good price! Brian was awesome and very informative! Best jewelry store experience I've ever had!
November 2023
They replaced a battery in my watch and completely gouged it. Scratches covering the back, ruining an engraving.
November 2023
My husband purchased both a custom wedding set and later a dinner ring. I went in for my usual cleaning, usually they are very friendly and pleasant but this time the clerk was more worried about whether or not the phone was for her. She cleaned my rings with a paper towel, they don’t seem clean at all.
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