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January 2024 by Gwen King
Thank you to Amanda for your knowledge, assistance and friendliness.
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October 2023 by Shelley Baxter
Excellent service at this store! The associate was very friendly and helpful!! Found exactly what I was looking for and left feeling great ?
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September 2023 by Amanda Moss
Just had the most painless shoe shopping experience ever. Absolutely brilliant, you find the shoe you like, hand it to an employee and they find the size you need, try it on and make your purchase! No digging through hideous piles of mismatched boxes. I was in and out so fast it was a stellar modern shoe shopping experience. The staff was delightful.
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August 2023 by Debra Lister
Went in to purchase new sneakers for my two children. After walking around the store, not being able to get anyone’s attention, we stood at the cash where three employees stood. All three kept their heads down and ignored myself and my children. I had two shoes in my hand, one each child selected (approx $90 each) in hopes of getting some sizes to try on. After not being acknowledged after an awkward amount of time I turned around and left. I went down the mall and spend approx $250 on sneakers, sprays, socks, etc. I’ve been to this location in the past and have had similar experiences. I recommend having shoes sizes out so customers don’t have to bother the staff to get a size. The other store we went to stated that they often get customers coming from SoftMoc who have had similar experiences with customer service.
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August 2023 by Lisa Wood
The management here are the most rude and outrageous people I’ve ever encountered. Besides the fact that they ignore employees and actively avoid doing any work at every opportunity, I have witnessed Amanda saying homophobic and bigoted things while there. Absolutely disgusting. Don’t waste your time or your money here.
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July 2023 by Peter Maccaroni
This location has the absolute worst customer service of any store I have ever been in. The staff ignores the customers even when they have done the hard work themselves And grabbed shoes that they would like to try on. I think the management needs to take a look at their employees as this is now the 4-5th time I have gone in and left due to the lack of service. Absolute rubbish
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June 2023 by Luiza Santos
TERRIBLE service!!! I was looking for a certain size of sneakers for my brother (who, by chance, wears a size 13, hard to find), and we went to ask an employee, who said she couldn't help and told us to look for someone else and somewhere else. The worst store I've ever been to in my life. The woman was extremely rude, I hope she gets fired soon as she is not satisfied with her job.
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June 2023 by Adrienne
Absolutely horrid customer service. Each time I've tried to give this place another chance I've regretted it. We went in just yesterday to find shoes for a funeral, no customers were being served (though the store was full) so I approached the employee and she was instantaneously so incredibly rude I was shocked. I'm well aware the job of selling people things can be thankless and stressful, but the way that woman acted you would have thought I'd done something awful and personal to her instead of simply asking for a specific size. Her attitude ran us right out of the store empty handed. Because I have encountered her several times now I've come to the conclusion she is the manager because I simply cannot imagine a clerk being able to get away with literal years of bad behaviour.All the people giving this place one star are asked to contact head office but it really isn't our job. So I'm just here to add my voice to the unhappy crowd until someone fires her or the store collapses under the weight of her god awful attitude.
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June 2023 by Lindsay Robichaud
May 31st around 11amHorrible Horrible service. Really wanted to buy a pair of sandals only to be refused service by one of the rudest workers. Was told to find someone else to help me only to be on the floor with another customer having the exact same problem, no one would give us service so I ended up putting the sandals back and leaving.
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June 2023 by Anne Newman
I’ve gone to this chain for years. Stopped by this location today and was treated as if we were annoying the staff. 3 staff fought over the cash while customers were not tended to on the floor The staff, especially the one with the ohanna tattoo was quite rude to me and my 11 year old son. Wouldn’t measure his feet to determine his size or help us to figure it out. Then said we couldn’t have the shoes out. In other words…can you please leave so I can get back to the cash or packing as I have no interest in your kid’s needs. This will be the last time I ever enter a soft moc store. Remember it’s the customers who keep the pay cheques coming. One day that may be at risk if they continue to treat people this way.
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June 2023 by Preciouse Muchiri
My mom was looking at shoes staff told her to move and being so rude after when we went to pay she left and made us wait 5 minutes doing her on thing and she know we were waiting this guy helped us and was nice but 2 bad staff not going here again
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April 2023 by F Oak
I'm 7 months pregnant and had 5 sandals in my hand. Seeing if they had my son's size so he could try them on.The manager was having a personal conversation with a friend. Not a paying customer, a friend. I approached her, politely waiting for her to acknowledge me. She did, I said, 'hello, can I have...' Oh... she continues talking.Once the friend excused himself, she looked at me and said, 'Hi. Sorry.... I haven't seen him in years.'What fantastic costumer service. Sarcasm.After today, I won't be back unless the staff changes.
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April 2023 by Jill Draper
Amanda is a giant bully and aggressively verbally attacks customers and Tara does nothing to help. Highly recommend going somewhere else for your shoes :)
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April 2023 by Casey Wood
One employee in particular is so bigoted, goes to other stores while on the clock and screams profanities at other employees and her service is absolutely disgusting as well as most people there. Rude and should be closed.
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January 2023 by Beth Jenna Higgs
Very rude and ignorant to both me and my wife. I'd give a zero if possible. I definitely wouldn't shop there and my family won't be either
