-
December 2023 by Ryan
The staff was friendly. Communication was patchy. After care non existent.Submitting my tax return with HR block was relatively smooth at first aside from patchy communication. I was extremely disappointed however a few months later to discover mistakes and receive no after care. I was promised that if any issues arose from the tax return I would have professional support on my side. Instead when my tax return was reassessed, I have had no responses to emails asking for help and have had to fight the CRA on my own.Additionally I had submitted information to HR block that they elected to omit from my return. I received notice from the CRA of the missing information and have since had to go back and submit manually. Disappointed that HR block didn't include this the first time given I submitted it to them in detail.
-
July 2023 by Stanley Okafor
Excellent customer service. I am now a lifetime customer.
-
June 2023 by Tim Schofield
They charged me $200 dollars to do my taxes. They didn't tell me it would cost that much beforehand, only near the end of the session. Their tax specialist made it sound like I was paying the money to the government. It wasn't. I could've went somewhere and got it done for $75, maybe less. I'm on disability.... My taxes were not complicated. I regret going there and will never go there again.
-
March 2023 by Naufal Akbar
Great experience from booking online to getting my taxes done. Francine was amazing and saved me quiet the headache when it came to my taxes. She is very knowledgeable, helpful, and will make sure you have everything you need to make the most out of your returns. She is also a joy to converse with!
-
August 2022 by Kandas Michaud
Called over the course of a month to get info on my taxes. Never received a call back or answer. Went in today to see if my taxes were even started and was told no because I had not signed or paid (which I would of know if they would of picked up OR returned my calls). Missing two pages from my documents dropped off and rude service. 10/10 would NEVER recommend.
-
July 2022 by Marc Therrien
Was there for a kicks cash back they give me my money on the spot greatBUT the rca. Agancie find bunch of mistake that my refund from the govementThen call them obout the policie they bait people withI told them that i receive more money and h&r block on mountain rd so i ask them about there bait if we make a mastake is double your refund call them on that they replie if the govement send you more money you how h&r block my rca refund was 315$ extra and they replie the bait is not valide cause i how them 210$ from that new refundGo figure butch of steeler and lierThe secretery i ask her why i how them and she replies all the time you how use moneyI they give you a refund after you pay them all people misleading from the tacktickI.ll never use them even RCA told me to stay away from H&R blockWhy cause they steal from
-
February 2022 by Mi Mi H
I called in with some questions, and spoke with Sharron, one of the representatives at this H&R bloc. She was so kind, and really took the time to listen and to help me sort things out, with recommendations on how to proceed with my inquiry. Sometimes talking over the phone can feel cold and impersonal, but it felt quite the opposite with Sharron (Thank you!)
-
February 2022 by Shan T
This H & R Block office required nearly $275 for business return. Then they did not file my information to RC. I did not find out about it until 4 months later when my CTC was cut off. A worker from that office tried to blame it on me until I told her I had proof I gave her my updated information. Then she admitted that my file got put in a box and not added into the computer/ filed to RC. She actually had the nerve to laugh as she told me my file had been collecting dust in a corner for 4 months. Her response was laughter, when I told her that my toddler had no food or diapers because I did not receive my CTC.I spoke with the manager Tina, and she offered me a full refund for my return not being filed. She took the time to look into my file and explain the other problems that RC should be currently taking responsibility for.
-
February 2021 by Joe McGraw
This is my second year returning to H&R block to file my taxes. The same as last year, it was fast and efficient. However, it is worth noting that my tax expert, Helene Nowlan, gave exemplary service and was beyond personable and charming. Turned doing taxes into an experience that put a smile on my face! Always joking, while making sure I understood everything along the way. She was a pleasure to work with. The company is lucky to have an employee as special as Helene!
-
February 2021 by J Seritoga
Went to this particular H&R Block once and the lady who did my taxes felt it her right to change my deposit choice to then receiving my refund cheque, even though I paid the fee for them doing my income tax. I got a call a couple of weeks later asking me to come in. I thought there was a problem with my return, and found out a refund cheque was sent to H&R Block...I asked why that was because I always received my refund as a deposit and she told me that she ticked the wrong box by mistake...I never went back...
