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January 2024 by Hello There
This is the ABSOLUTE worse Shoppers i have ever gone into. I am a person that is not a very wealthy, in other words, i am homeless, most definitely not by my choice but by others. That being said, that does not make me a bad person or a thief. Every single time i walk into this store never with a backpack or empty bags or anything like that, but regardless, the floor walkers follow me relentlessly. I always pay for what i get with no exception. We have made several complaints about this and the owner has always had the excuse that if we follow him down every isle in the store from the opposite direction from where customers that buy food from, nhe sais its because its becaue we are the only ppl in the store, even though we had to wait for a line at the cash that had had 3-4 ppl ahead. Never have i felt so disrespected in my life
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January 2024 by Sebastian Felipe Fernandez Fernandez
Always clean and people working there are very polite and helpful :)
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January 2024 by Olanrewaju Ojoawo
This is a formal complaint about a staff member named Jessica at Shoppers Pharmacy.Just today, I had a bad experience at your pharmacy with your staff member, Jessica. She needs proper training in customer relations. On three separate occasions, she has demonstrated an attitude that does not reflect a professional in a position that requires customer relations courtesy.Today, I went to the pharmacy with a prescription from the doctor for my two-month-old baby. Jessica asked for the Medicare card for the baby, which I did not have at hand because I thought my card was all that was needed. Luckily, I had it in the car, so I gave it to her.Then, she asked if I had insurance, and I said yes. I also told her the insurance card information was in the shoppers' system, but she insisted I provide the card. Next, she said I should go somewhere else if I wanted to be rude. She dropped my prescription and walked away.I left and told my wife, who was in the car. My wife took the prescription and went back in because we needed the ointment urgently. Surprisingly, my wife came back with the cream. I asked if Jessica had attended to her, and she said another person attended to her at the pharmacy.I asked if the pharmacist requested the Medicare and insurance cards, and she said no. My wife said the person who attended to her told her it was an over the counter ointment that did not require anything Jessica requested.In summary, Jessica did not look at my prescription correctly. She just wanted to frustrate me on purpose. This is not the first time I have encountered her unpleasant attitude. She is the only staff member at this location with a nasty attitude, and the management needs to investigate her motives for such a despicable attitude.
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December 2023 by deedee green
I have dealt with this store for about 20 years. I'm on worker's compensation and I rely on the pharmacy to help me better understand the medications I take, and there are many. The thought of going to another pharmacy, In those 20 years, never crossed my mind. But now I'm looking for another pharmacy. The current owner of this store is Kyle. There's a lot of turnover in the store. A woman who used to work there told me it's not a good environment. I don't think Kyle is a very good leader. I told him I might switch to another pharmacy, and he had no response. Adios, Shopper's Drug Mart. The store I deal with is 860 Mountain Rd. My comment was meant for that store.
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November 2023 by Louise Brun
The pharmaceutical team is always willing to help you if you have any questions or concerns regarding your medication. They are very helpful and professional.
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November 2023 by Jynxx Yaaa
Great store to shop, staff is very friendly and helpful with all my need's.
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October 2023 by K T
I don’t even know where to begin… just don’t bother. Go ANYWHERE ELSE but here. Trust me, they’re rude as hell, give out wrong information about things, and their post office just closes at random times for no reason and you can only find out by actually GOING there and seeing that there’s a sign up saying that they’re closed. I used to love Shoppers back home, now I’m looking online for any other pharmacy close to me, just to avoid this one. Really disappointed by this place…
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October 2023 by Feyi “Alara” Ojoawo
This is the second I call the pharmacy number, they put me on hold for like 20mns, I end until driving there still on hold, when I asked the lady if this is the number and told her what happened she didn’t acknowledge what I said or apologize. She was not professional at all and I thought that was rude.
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September 2023 by Barbara Elias
Great selection even groceries!Post office too.Late hours which is very convenient.Downside is they have installed 2 self checkouts Replacing two cashiers.They still have 2 cashiers but often a long lineup for actual cashiers.Lots of seniors use this pharmacy and they like the use of going to the cashier.I have on occasion abandoned my shopping due to long lineups at cashier!
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September 2023 by Scott Cormier
I was there yesterday looking to buy a sale item from the app. There was a limit of 2 at the discount price. Only 1 would discount and the manager wouldn't honor the sale price. Terrible customer service.
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July 2023 by satwinder kaur
The store employee Bianca provided us excellent, professional and friendly service. She is definitely an asset to the store. She is very kind and genuine. She went above and beyond to help us. Thanks Bianca :)
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June 2023 by Meenu Gupta
Its always fantastic experience there with great service. I visited almost 4 times and Bianca is such a sweet person. She helped me always with my doubts for different products and try to get the great product within budget. Such a great employee. I just wish her all the luck with her work and keep up with great service. Thanks Bianca…
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June 2023 by nicholas clement
Worst shoppers in Moncton. Everytime I need to get a prescription, there waiting time is HOURS. Today I needed painkillers post-surgeries, I told them my surgery was done an hour and a half ago and that I needed my prescription ASAP before the anesthesia runs off, they told me that it didnt matter, that I would need to wait like everybody else. It was going to take me over 3 hours before receiving my painkillers! If you are in pain, dont count on this shoppers to accommodate you.
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May 2023 by shraddha patel
I had the WORST experience here , my friend bough a PIXI serum for me RETINOIL SERUM instead of PIXI vitamin C , we went the next day itself to exchange it , he didn’t take receipt but collected points for that Transaction hence we had a transaction history for that and we showed the transaction history with AMOUNT AND STORE ADDRESS but the cosmetics women and other two cashiers gave us a hard time and said we were laying about the purchase , they didn’t take an UNOPENED BOTTLE NEIGHTER DID THEY EXCHANGE FOR THE SAME VALUE BUT GAVE US A BAD ATTITUDE INFORNT OF OTHER CUSTOMERS . The proof we gave - PC OPTIMUM TRANSACTION HISTORY , our card payment and store address was ENOUGH TO ESTABLISH THAT TRANSACTION WAS FROM THEIR STORE .NEVER COMING BACK ALSO WILL COMPLAIN TO CORPORATE ABOUT THEIR RUDE AND RACIST BEHAVIOR.
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April 2023 by Andy Taber
I have never had any negative experiences here. Store is open until midnight, isles are well lit and staff have helped me find things before. Pharmacist was kind in our interactions.
