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December 2025 by Nunya
December 1 2025.
Having to spend 2hours and 45 min to talk to someone is absolutely absurd.
This back has become the worst nightmare. This back has gone downhill fast. Its horrible bank to deal with. Maybe get you employees to do there jobs or start to hire more people. Scotia needs to get there heads out of there butts and hire more reliable people to work for them.
As soon as I get a chance I'm gone. Screw this one orange bank.
If you think about opening an account here think twice. Its a horrible bank. Goodluck getting through to someone.
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February 2025 by Light and Candles
Disgusting customer service , staff can not understand basic English. I had some fraud charges and told them to cancel the card and girl was asking me to cancel the whole credit and I told that lady I did not ask you to cancel the credit I asked you to cancel the card and she was like keep the conversation professional. Like seriously. And staff lie to you all the time
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March 2023 by Stephen Smith
Avoid this bank at all costs. Very poor service all around the board.
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March 2023 by Pink Sapphire Society
Tangerine will not cover any frauds and if there is a fraud they double it and freeze all your accounts and hold all your money until you pay them back
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March 2023 by Robert Rushton
Tangerine bank is fine until someone fraud your account then they tell you it's not their problem
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December 2022 by realSushi_official
Support is catastrophic, bugs on websites and mobile that do not return error messages. So obviously something is terribly wrong for this bank as it cannot perform its duty. As if the whole bank is closing business. People are nice though.
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December 2022 by Mitchell Goldenberg
Don't bother with them, I had applied for an account.
With them more than, twenty years ago.
I never used it, now I would like to deal with them,they won't do it.
Because I can't remember, address including postal code.
And phone numbers, from twenty plus years ago.
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November 2022 by J D
Long time customer of ING and now Tangerine. Got tired of paying monthly fees for a basic checking account. Anytime I’ve dealt with staff on the phone have been pleased. Only time I go to a bank branch of BNS is to access an ATM. 👍
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September 2022 by HiC
Account was locked out and had to call and wait on hold for 3 HOURS for them to finally unlock it. Told them I would be transferring a lot of money out again so DO NOT lock me out again.... lo and behold, I am locked out AGAIN!!!! I wouldn't mind if I could chat with someone or if they picked up the **** phone within 10-20 minutes. But 3 hours!?
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August 2022 by Cynthia Awosika-Fadahunsi
Nice ambience and warm people
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January 2022 by Joan White
I wish I had looked at reviews before wasting so much time. I got one card and the chip didn't work after I was instructed to go to a Scotia Bank and put it in the machine. They sent me a new card and it doesn't work. They want me to go to a bank again. I don't think so. I was on the phone for over 1.5 hours. Worst customer service ever. Apparently after I asked for a supervisor they could reset my card. So why couldn't the first 2 agents I talked to do that? I still have to go to a store and insert my card enter my pin before it (MAYBE) works. I think I'll just close the account. How do they stay in business I wonder?
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January 2022 by Mike Cormier
This is not for the Moncton branch but just the whole phone customer support. Was on hold for 2.5 hours and finally I hung up. Pros are that I was able to use the Google Pixel Hold for Me feature, but didn't expect it to be that long of a wait. Seriously considering closing all my accounts and moving to another online Canadian branch of business. Think Keanu Reeves and The Matrix movies...
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June 2021 by James Campbell
Your supervisor Kevin (Badge #4204) was extremely rude and belligerent when talking to me on the phone call we had at 9:34pm ending at 10:39pm on June 16, 2021. This was excruciatingly painful to deal with especially after a series of frustrating phone calls regarding the bonus that was deposited to my account. He definitely made the experience increasingly difficult to find a conclusion. He initially set the precedent that we would not talk over each other and let each other finish but by the end of the call he continued to interrupt me and not let me finish my train of thought or sentence. This was by far the worst experience I have ever had with your team.
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December 2020 by Tuesday Addams
Horrible etransfer experience.
I do not have an account with them, but I received an email transfer from a client who was banking with tangerine. After opening the email on my phone I continued with the steps to accept the money and got stuck. Tangerine makes it a requirement to enter your name, transit number, institution number and account number. Problem is when you click to enter your name it only gives you options to put in numbers (if on a phone). I called tangerine to notify them of the issue and to see if there was anything I could do. After explaining to the person on the phone 3 times that I was following the steps on there site. And what the issue was he continued to tell me to talk to my bank because it wasn't there issue. I logged onto a laptop which obviously solved the issue. But then noticed somthing funny when I got the email saying it was accepted and I'd see the money in 5 day. The email states that tangerine will never ask for your account number or personal information. Which I found odd seeing as I was just required to give them my personal information. All and all awful customer service and im left feeling like I just got scammed?
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December 2020 by investor singh
tangerine is good bank only for their bank account
worst customer service it takes ours to get hold of someone on phone
do not apply for their credit card you will not get any response its complete waste of time, don't apply for their LOC its wrong fraudulent advertisment of getting lower interest rate but you will get approved for 6-8% even after having 50k income and 800 credit score complete waste of time please dont fall for this modern trap
