-
August 2023 by Leandra Brathwaite
As a person of colour and a person who is a nurse i was racially profiled today coming to this branch. An appointment was set for 2pm however teller scheduling for 11am. At the time of making the appointment my phone number was taken. Yet i was not called. An advisor by the name of QIAOCHU CHEN yelled at me stating that if i missed an appointment they call to reschedule and that i should be greatful she’s considering rescheduling. I mentioned to her as a customer i should not be treated this way. No one called and i did not receive an email. she went on saying why do i live in Ontario and wanting to open an account here in New Brunswick. As a travel this is my home until i complete my contract. She treated me like i was a criminal today. I’ve went ahead and recorded her and hopefully to hear back from head office. she kept going on about that i can’t just roll out of my bed and show up late. I kept asking what can i do as a customer because i am on a deadline. She went ahead asking other staff oh do you want to take her because she is not dealing with this i have another customer. I really hope that bank of montreal new brunswick on king street be more diverse. Treating someone like this and worse of all racially, discriminating and profiling someone. This is not customer service
-
April 2023 by Nick Tobin
I have never left the bank disappointed with the service I have received.It is very clean and well maintained. The staff are friendly and easy to speak with.I personally deal with Lowell Fraser, who has been my advisor for 10 years or so now. He is always prepared for our meetings and has never steered me wrong.When I leave a meeting with him, I always feel like he has helped me get ahead. I highly recommend this location to anyone looking for high-quality banking services.
-
October 2022 by Danielle Chapman
Been a customer for a few years now. Good bank to deal with.
-
February 2022 by Trent Greene
Awesome customer service. Teller was very helpful. :)
-
February 2021 by Clay Shannon
Good bank :)
