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October 2024 by Andy Brown
This is the first time in my life that I actually felt as if I was home when I was looking for materials for a job. A gentleman literally ran to find and track down what I needed and never left my side the whole time I was there . I felt like a was an important customer or well a family member he was very polite while looking after me to. Thank you Kent
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September 2024 by Cherie Davis
My father bought a floor model gazebo. I want to thank the workers who patiently took it apart and wrapped everything up. Especially a young man who went beyond with trying to help in every way he possibly could. I’m sorry we didn’t catch your name but blonde hair and he said he had previously set it up. Thank you so much for your professionalism you deserve a bonus after that!!??☺️
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September 2024 by Ashley O
I purchased drywall with delivery (4×12) They dug holes in my yard, pulled out a huge boulder and then left it. The delivery guys refused to carry the drywall upstairs. This was the only reason I chose to get drywall from Kent-because they're supposed to deliver wherever you want. I even confirmed this at time of purchase. I have a 4 ft wide stair case with a landing in the middle, ceiling height of 10 ft on main floor, 15 ft on landing. There was an option to pass it through the balcony (20 ft ceiling height) but one of them said they wanted to make it home to their baby.. and they weren't risking their life (as a contractorwho does things like this regularly, it felt utterly foolish). There was safety rails already installed, it was one panel I was going to remove for a pass through. They also rejected the idea to pass the drywall through the stud framing. I asked them multiple times if they could unload 1 piece and my husband would show them how to do it. They refused. I believe they just didn't want to carry that much drywall upstairs. The opinion of 2 guys out of the 5 or 6 that were there was all that mattered to the driver-who seemed to have ultimate say. After returning that drywall, I purchased smaller drywall for them to deliver instead. They then proceeded to break almost every piece as they passed it through the wall they previously refused to do. I pointed out to the person what was doing it, and asked him to please stop slamming it down because I have to pay my taper to fix it, and I can't properly attach them to the ceiling without corners and he told me the other guy was busy and he couldn't lift it over the 2x4 bottom plate by himself. I asked him to please wait for the other guy. I brought the pictures in and showed Lenny at the KV store, he told me he'd reach out to the delivery manager. I haven't heard anything back. Since then, I've had more drywall deliveries where I specifically asked not to have those 2 guys back at my home and they both were sent back. My black 6 foot wide doorway has been scratched up, and an interior archway was damaged. On one of the deliveries they didn't have a boom truck or helpers, and had a bunch of broken pieces on top of the pile. And they couldn't get helpers, so (after destroying my driveway by going to the wrong driveway and not fixing it), they decided they were going to come back another day. I asked them not to bring back the pieces that were already broken. I asked Lenny to also make sure they didn't try to deliver the broken pieces. (I paid about $50/sheet for these) Almost a week later, they delivered the same broken pieces. I had to turn away a couple of them (which meant a wall still wouldn't get finished). Instead of replacing the broken pieces I was handed a return form. So now I had to go back to the store, return what I purchased, waited weeks for and NEEDED and then re purchase drywall with delivery and wait again.
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September 2024 by Abe H
Great selection! Decent customer service!
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August 2024 by jay isaac
Abhorrent customer service.
Update: Two years later I am reassured how terrible the service and management is at this location.
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July 2024 by Abhinav Kakkar
Best place to shop for your daily home improvement needs. Very friendly staff
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July 2024 by Neide Rodrigues
What a disappointment!!! We just moved to Saint John and decided to buy the internal doors of our house in this store, we were well attended to by the department attendant, who was very kind in her service, however when we entered the department that carries the heavy materials, the attendant went to get the doors and it took another 48 minutes to come back and he told us that he hadn't found the doors in stock, he suggested that my husband go into the store again to talk to the assistant who had made the sale. She went to the storage room and quickly located the doors. Summary, we spent exactly 1:18 waiting for a material that was in the store! How can someone spend more than 15 minutes looking for something and not ask for help? imagine waiting all that time in the car without any information! What a disappointment!!!! For those who are arriving in the city now, STAY ATTENTION: The Atlantic Canadian hardware store has terrible service in the material delivery department!!!
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June 2024 by Debra Sonier
Nice selection. Got everything I needed in one stop
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June 2024 by Alana Gallant
They were extremely helpful. I appreciated their friendly advice and assistance.
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May 2024 by Steve Lunney
Asked for help from several employees and each was super polite, friendly and helpful. Store was also immaculate and displays were well organized
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May 2024 by Kyle Campbell
Went look around kents with my dog it was raining all day. The staff in kents were helpful when I was asking questions. About product's I am problem going buy for house product's.?
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March 2024 by May Moore
Purchased a frig and the sales lady was very helpful and pleasant.
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February 2024 by Mike Wetzel
As good as all other Kent’s i’v e been to.
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December 2023 by Adil Bukhari
Best building supplies store in Atlantic canada. Customer focus and always try to fight tooth and nail with competitions.
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December 2023 by Thomas Goguen
Good store for quick building items
