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February 2024 by Berner Videos
Called for an appointment to look at an appliance that is not working and was told no they couldn't come that far, their too busy. I live in Hampton and the business is in Saint John, 20 mins away!!!! Horrible customer service. Great I guess if you live in SJ only.
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January 2024 by Adrian Drummond
I thought I was going to have to buy a new oven because of one broken part, but I checked Kitchen Craft to see if they had the part I needed and they did! Saved me a lot of money, friendly service.
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January 2024 by Marlene Sheppard
Would not call my cell number because it was long distance
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November 2023 by A J Lemieux
Bought a washer, ended up not working at all, had to pay fee to have their maintenance to work on it, not fixing anything. Always heard bad things about this business.
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October 2023 by Donna O'Reilly
Great Service plus the Delivery guys are polite & courteous always on time.
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April 2023 by Patty
Went into the store to find a deep freeze on Monday morning they had the size I was looking for and in good shape, paid for it to be delivered the next day. They called me just before 9am and said that it was on the way. I am very happy with my purchase and the customer service was great. Thank you kitchen craft.
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April 2023 by Patty
Went into the store to find a deep freeze on Monday morning they had the size I was looking for and in good shape, paid for it to be delivered the next day. They called me just before 9am and said that it was on the way. I am very happy with my purchase and the customer service was great. Thank you kitchen craft.
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January 2023 by Furious George
Absolute worst customer service. Called on Monday to see if someone could come out tolook at my stove. They said they could put me in on Tuesday, which is fine. Waited all afternoon for them, Even left work early. I missed their phone call, that they did not leave a voicemail. And instead of trying to call again within a few minutes. They just canceled my appointment. Why would I cancel my appointment? I need my stove to work. I want to cook things again. They told us because we canceled our appointment, (which we absolutely did not) we could try to get in later in the day. No one showed up. The lady on the phone was incredibly rude. I still have a broken stove. Never use this company
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January 2023 by Furious G.
Absolute worst customer service. Called on Monday to see if someone could come out tolook at my stove. They said they could put me in on Tuesday, which is fine. Waited all afternoon for them, Even left work early. I missed their phone call, that they did not leave a voicemail. And instead of trying to call again within a few minutes. They just canceled my appointment. Why would I cancel my appointment? I need my stove to work. I want to cook things again. They told us because we canceled our appointment, (which we absolutely did not) we could try to get in later in the day. No one showed up. The lady on the phone was incredibly rude. I still have a broken stove. Never use this company!
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October 2022 by cathy Cooper
Incredible service! Called them to take my broken washerThey repaired it and brought it back in two days. Men were very polite honest and courteous. Thankyou Charlotte King!!!!
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August 2022 by Aprial Brooks
Bottle washer from them back in January and it is still works great. As well as very friendly and accommodating customer service
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August 2022 by body shoppe
Absolutely amazing service.Delivery is incredible and the appliances are well worth the prices.Having a warranty on an item is great in pre-loved pieces.I’ve purchased many items through Kitchen Craft and am extremely happy with the appliances and service that I received.Ordered a laundry set and it didn’t fit in my space but the guys said they have a slightly smaller one in stock.Brought it over immediately and it fit like a glove!This store is better than buying new :-)Highly recommend.
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June 2022 by Danielle Lacelle
Purchased a used dryer Feb 1st and two days ago the dryer stopped working. I was a day or 2 outside of their 3 month warranty and they sent a repair man to fix the Dryer but didn't tell me there would be a charge or how much it would be, and charged me $86 because apparently the lint filter was full. It was a 2 minute visit. I've had a few dryers over the years and have been to many laundromats as well and never has a dryer stopped working because the lint filter was full. And then to charge me $86 for a 2 minute visit is absurd.
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May 2022 by Jenna Pottle
Horrible service.The lady on the phone was incredibly rude and hung up on us. I called to express that we weren't comfortable paying the $75 fee for repair people coming out to our house because they did not even look at our washing machine before telling us he can't fix it. They were here less than 5 minutes.Do not use this company. Very dissatisfied.
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January 2022 by Cory Hamilton
I'm giving Kitchen Craft 5 out of 5. From the moment I walked in the shop door I was greeted with friendly service. Very knowledgeable staff. Delivery was A1, the guys were great, very friendly. Would highly recommend this business, and will certainly be bringing my business back in the future.
