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September 2023 by Angel Aura
An amazing one stop shop!! The first thing I do when I enter is I greet the beauty department staff, they are always so kind and helpful. Second thing I do is head to the back to grab my prescriptions, the pharmacy team is very knowledgeable (I often call and request to speak to the pharmacist for any health related questions or concerns 10/10 every time) on my way up to the cash I get distracted often by sales, I can’t help it. I look for extra optimum points, which are indicated. With my arms full of chips and pop, I head to the front cash area where you have 2 options: pay at the checkout counter or self checkout (in case you aren’t feeling peopley) The thing that makes me feel most valued, is unlike the north location, the workers don’t make it blatantly obvious that they are following you. I even wear a book bag sometimes for comfort and have never felt like I was a person of interest. The staff is great, but kudos to the beauty team and the pharmacy team!!!
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September 2023 by thetime hascome
I have always loved the pharmacists at the shoppers west location until the last few years. There is a tall blonde who I believe is named Kaley and she is dreadful to deal with. Will not dispense medications needed for traveling out of country etc and has absolutely terrible customer service skills. I could see if my medications were narcotics but they are not. The same medications were dispensed to me by the other pharmacists for traveling on several occasions. I will only now deal with Taryn or Julie. I have thought about switching my rxs because of the way she treated me and will avoid any dealings with her in the future.
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September 2023 by Sherrie Isaacs
Bad experience today with Megan. I will be launching a formal complaint.
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July 2023 by Navpreet Kaur
Best place for shopping ? beauty products, hygiene products and grocery like diary and bread. Always have a lots of deals for money ? savings.
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January 2023 by Jennifer Tracey
Everytime I go In there, there's 2 certain people working there , he tells her to follow me around the store and she does. I do not understand it as I am trying shop and buy things for me and my kids. They have lost my and family's business. It's a very uncomfortable experience.
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September 2022 by TC Orion
Was there tonight to grab a few things. 8:30pm. Place was almost empty. An older lady was clearly upset & confused looking for cold remedies & asked me for help. Of course I wanted to help but instead said maybe she should speak to the pharmacist. Shortly after, I witness the pharmacist: a tall, slim Jim in plainclothes being short, rude, dismissive & impatient with this poor lady. I couldn't believe he worked there. I was aghast. And I wanted to twist this Slim Jim into a pretzel right there in the aisle.
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August 2022 by AKS P
FIX YOUR PHONE LINES. HARDLY WORKING. ITS LIKE IMMPOSSIBLE TO TALK TO A HUMAN, EVEN WHEN ANSWERED.
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March 2022 by Liam O'Brien
It is difficult to contact this location by telephone. For whatever reason (perhaps they are too busy/understaffed?) the pharmacy doesn't seem to pick up the phone. Also - when recently faced with a challenge with the Interac system at the postal outlet, the store was inflexible in its policies around cash back per transaction - insisting on more than one purchase in order to avail of sufficient cash for postal transactions. When I asked about how I could email or provide feedback, the staff said simply "go find the website." Aside from these disappointing experiences, staff are generally friendly and helpful.
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February 2022 by Lena Mcgraw
The store is a great place. I have found the new staff in the pharmacy they don't communicate well, very frustrating. This is based on the last two years. I've been dealing with this shoppers for over 35 years.
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February 2022 by dogs and cats are cool
Absolutely disgusted by the treatment I received today by the pharmacy staff! I simply asked a question, there was no need to treat me like that! I am taking my family's bussiness elsewhere!
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October 2021 by Jason MacDonald
Absolutely disgusted by the treatment I received today by the pharmacy staff! I simply asked a question, there was no need to treat me like that! I am taking my family's bussiness elsewhere!
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April 2017 by RamonaP115148
I had to call and inquirer about multiple prescriptions and I had many questions! The one that helped me said her name was Dakota and I would love to give her a shout out for all of her help. She was very nice and patient and helpful which is not common these days!
