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November 2023 by Nathalie Wolf
We bought out kingsize mattress, boxsprings and frame 8 years ago. After 2 years we had indents in the mattress and got a new one under warranty. A couple of months ago I told my husband we needed a new mattress because we got some indents again and I didn't think we would still have warranty. In the store they helpt us great and now we have, again, a new mattress. Only to find out the biggest problem were the boxsprings. I went back to the store and explained the problem.The sales man sold me a platform but gave a discount because of the faulty box springs.I think that is an amazing service. I guess whenever we need a new mattress (for other rooms), we will for sure buy it at sleep country in Saint John. They are the nicest and most helpful people!
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October 2023 by Alanna Alves
I had a unique situation because I was moving provinces. The team at Sleep Country did everything to make sure my order was organized and delivered perfectly. There were a lot of hiccups along the way with changes in dates on my part and the Saint John sleep country team were always such a pleasure to deal with.
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September 2023 by Crystal Jenkins
Very nice service, they were friendly and helpful.
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June 2023 by Alexander Tucker
Don't bother going anywhere else, Sleep Country is the best in bedding and will treat you great, ask for Emmerson here, he is awesome!
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December 2022 by A Riley
In reading previous negative reviews, I can't believe we are talking about the same store and products. Our Sales Consultant was Gerald Pynn and we could not have been more accommodated. He is fantastic to deal with and the level of customer service provided by him and Sleep Country was exceptional.Our issues were addressed immediately and resolved to our complete satisfaction.Gerald is extremely well versed in the products he sells, and made certain we bought the mattress and frame that would meet our needs and wants.We purchased the King Casper Wave Nova Hybrid Snow and the Tranquil Adjustable base, as well as the extended 10 year Warranty.Special mention goes out to Tyrone and Austin for their install.To date, our sleep score.......10/10 :)
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November 2022 by Luke
Customer service is complete garbage. After they get your money for the product getting support afterwards is near impossible. We bought a bed frame which we did not like so we exchanged it for a more expensive one and paid the difference. Less than a year later one of the legs broke so we called for warranty just wanting a new leg and they said it was no longer in warranty, even though we purchased the frame less than a year ago. They claimed our original purchase date was longer than a year ago, The date they were talking about was for the original frame that we returned. They said it was an exchange so it does not give us a new warranty. So we could have gotten our money back, bought a new frame and that would have been ok but because we exchanged it we don't get warranty on our new product ? So why did I pay full price for a frame that they won't honor the warranty on? Go elsewhere, we have had several issues with this company, and there are lots of places that appreciate your business more and honor warranties.
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October 2022 by Tim Maynard
STAY CLEAR IF YOU NEED WARRANTY SERVICE!We purchased a $3K mattress that developed a severe depression where my 110 pound girlfriend sunk into the bed in one area within18 months of purchase. I will add we were sleeping on the couch as the mattress was causing her back pain and explained this to the company.The mattress failed so early in it's lifespan we thought warranty was a no brainer. We stepped through the warranty process to return a decision of not defective.The mattress so obviously failed that we took the time to write this review in hopes it saves the next person and hope this allows a more informed decision for the reader.
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September 2022 by Petit Minet
Both gentlemen I spoke to were nice to deal with. It shows that they like working there.
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June 2022 by Marg Dunbar
Service was excellent I was approached as soon as I entered the store. I tried different beds & Jared was so patient & helpful. The bed is so comfortable & we slept in a double bed for 54 years & we got the Queen & we bought the electric bed due to health conditions. It was so comfortable that the next morning my husband said to me the bed has to go & I’m like why well he said it’s 9:00 a.m. & we are always up at 6:00 a.m. so that just tells you what kind of sleep we had. So we are a very satisfied customer so I recommend you give Sleep Country a try if you are looking for a a new bed. Marg & Bob Dunbar.
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May 2022 by Gary Sherwood
Despite a few delays in our scheduled deliveries... when the beds and later the head board were delivered the delivery team was professional and helpful.
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March 2022 by Harriet Worden
The clerk who served me in the store was most curious & helpful & had patience while I took my time to make up my mind. I had a problem & Customer Service was prompt in their effort to make everything right..which they did. to my complete satisfaction. I will always look to Sleep Country for my bedding needs. Thanks
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January 2022 by Jay Jonah
We found the Staff at Sleep Country in St.John very helpful . They were Friendly and informative!! I would recommend them!!We do like our Mattress and Box Spring !!
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January 2022 by Roy Marchand
Sales person was knowledgeable and very helpful, recommended the perfect mattress that ended painful mornings.
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January 2022 by Karen MacKinnon
Staff was courteous and helpful. Bed and box spring are fantastic. I absolutely love them!
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January 2022 by Stephanie Daigle
Great service. Helpful staff (Gerald). Mattress is incredible. Highly recommend ?
