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November 2023 by Bill Barteau
Asked for a specific item. Told to look in aisle 34 or 35. Aisles are huge. Item I wanted isn't. Couldn't find it myself. Couldn't find anyone who'd help. No one asked me on my way out if I could find what I came for. Very disappointing.
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November 2023 by Christa Quigley
I just want to give a huge shout out to Dom at the Saint John store! Dom works the lumber section of the store and was such a great help going above and beyond to help me get the product I needed .THANK YOU Dom! ?
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September 2023 by Jamie S
Always loved this location. Great help, easygoing staff. I love all the Batt Op Ryobi HP+ tools they have. I own almost all of them. Well stocked and Loading materials is a breeze.
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September 2023 by PT Bush
I have never, ever, had a bad experience at HD here in Saint John while in fact most times they exceed expectations. Today was no different. I was dealing with Dom and Pam in the garden center. Both were top notch helping me out and i went away pleased once again. Thank-you.
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September 2023 by Najmedden Attabib
We had terrible experiences with the kitchen designer.Caused major delay in building our house .I am very frustrated and disappointed with the degree of ignorance and lack of professionalism.I came to sign the kitchen contract after several month of literally chasing her ,she left the store and cancelled my appointment.I felt sorry for her colleagues whom were very apologetic and did their best to help me.Definitely the worst experience we had during this construction period.To be fair my experience with other departments in the store was excellent and I can’t speak high enough of Bob in appliances .
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September 2023 by Yaroslav Kornev
Love this place! They always have what I need.Joanne is the best seller there!If you need an advice and an expert opinion, just find Joanne. She is the best!
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September 2023 by PalbergWERX.com Creative Direction
Beware ordering online. Every experience ordering online has resulted in cancelled orders, lost shipping costs and customer service won't do anything to remedy issues. Amazon does it far better - and frankly so does China. Deplorable.
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September 2023 by DL M
There was a part I needed to fix my multitool. I went to Home Depot to see if they had a part. The rep took his time to help me. We must have spent 20 minutes looking for that part. I couldn't believe the customer service I received that day.
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August 2023 by Joe Hutchison
First time experience was not the greatest at St John Home Depot asked for help and just got pointed into a direction and said it’s over there and the associate walked off secondly placed an order for delivery got half my delivery Phoned customer service said there was nothing they could do till after 12 told him use the rental van to bring it I asked if they they would call me back they said yesThey never did. I phoned back back an hour later to talk to the manager he said he would for me back in 5-10 minutes he did now I have to put out the fire of a long time faithful customer that is very upset with me she has been a long time customer for three years and is a good chunk of my yearly earnings hopefully I have her as a customer after all this they need better customer service and attention to detail
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June 2023 by Amy
I cannot believe the treatment I received at the Saint John Home Depot Store. I have been a loyal customer spending over $3000 in just the last 6 months. Last Saturday, they were to deliver the supplies for our front deck. Family members took time from their weekends to come and help us build it. When the supplies arrived we were missing crucial items such as deck blocks, post brackets and post tops. When I called the store to let them know I was told that they knew they had not sent all of the supplies we paid for. They told us that we could either be refunded for the missing items or wait another week to see if they could get them in. They also told us we would have to pick up the items ourselves should they come in. Even though we paid to have everything delivered... We decided to have our money refunded for the missing items. When I arrived at the store, the Assistant Manager Chris S. dismissed me, sending me to the Customer Service counter. While working out my refund I asked to speak to the assistant manager again, as I wanted to know why they would not contact us to tell us that they were not sending all of the items we paid for. Mine and my families time is valuable and I do not appreciate it being wasted. When Chris S. arrived he could not answer my question. My husband was very upset and wanted to return ALL of the items. I was trying to smooth over the situation, and asked for a discount for our trouble. Chris S became belligerent and rude, and purposely embarrassed me in front of the other customers. He then arrogantly told me if we didn't want to shop at Home Depot we could take our business elsewhere. Well, don't worry we went to Kents, and were treated with all the dignity and respect customers deserve. Home Depot needs to have managers who can remain professional or you are going to lose even more valued customers.
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June 2023 by Amina Adam
James, who works in the washer & dryer section, is phenomenal! So knowledgeable, patient, and courteous, he really makes each visit to the store special. Keep up the awesome work James! Home Depot is so lucky to have you!
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June 2023 by Genki
Very friendly, well trained staff at this location. Always super helpful. A HUGE shoutout to Jeff (Asian gentleman who speaks Mandarin), for always going above and beyond. What an asset he is and I couldn’t have done my home reno’s without his expertise. Keep up the great work everyone!
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June 2023 by C. Clarke
Buy 1 battery with charger for $200. Get a $200 tool free. Woah i unloaded on this deal. Full size Sawzall, circular saw, mutitool, jigsaw and brad nailer all free and I have 5 batteries and 5 chargers. Best deal of all time. All cordless Rigid tools.
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June 2023 by dustin marsh
Absolutely horrible home depot. Unless its something you can buy off the shelf good luck. Noone can even quote you things there unless the "guy" is in. Use local as this place does not care.
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June 2023 by Ryan Petersen
Customer service is rocking it! Great staff makes this Home Depot a bit more better than the usual ones.
