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September 2023 by Leah Campanella
If I could give 0 stars, I would. Booked a vehicle well in advance for my visit to see family in St. Stephen. We had an entire day trip booked the second day of my rental to P.E.I. when I went to the location to pick up the vehicle I was told it would be a later pick up near the end of the day and he would call me. He never called so I went back and he told me he could not get ahold of the person with the vehicle and when I asked him for a solution he told me there was not one. I was never offered another vehicle to replace it, nothing, he literally shrugged his shoulders. Completely ruined my day trip and seriously diminished my stay. I would not recommend this location to anyone, travel the extra bit and go elsewhere.
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September 2023 by Maxim R
I called Enterprise Rent a Car in St Stephen two weeks in advance spoke to Jack and booked a car from Friday August 18 to Monday August 21. We agreed on the phone on the rental price for this period and that I will come on Friday at 4 pm and pay and get a car. I even called the second time to make sure it is next Friday and not coming Friday. When the day to get a car came I walked into the office and Jack was there but he looked surprised and did not remember me and my booking. He did not find my booking in the computer system and other people booked cars so no car was available fir me. When i said that I called and we agreed on the phone he said "I receive many calls i don't remember". When I reminded him that I live practically in his backyard (very close to the office) he remembered that we talked on the phone. I asked if he he forgot to put my name in the system and he said "I am sorry" and offered me a lift. He also said I didn't confirm. I said he didn't ask me to confirm. He said come to the office on Fiday at 4 pm and that was it. I did not get a car that I booked on the phone two weeks in advance and that is my first experience with this company and this location.
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December 2022 by Miss “Nies” Peterbilt
Great place and wan to help you to the fullest they can
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November 2022 by Dylan Avery
I was coming from the States and had a reservation in St. John, but then I noticed this location right across the border. Kevin made a phone call, my reservation was moved to this location and I was quickly on my way. Top notch service.
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November 2022 by Miss Peterbilt
Great place and wan to help you to the fullest they can
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October 2022 by Une BelleVue Where Eagles Soar
Me and Khaleesi drove from Saint Stephen New Brunswick to Toronto with a rental from Enterprise...Kevin was very helpful and professional at giving me a great deal on my rental.My first time driving so far which was about 13-14 hours. Had an overnight stop over in Montreal. Returned the rental in Toronto. Everything went well and it was a great experience.Thanks Kevin, Happy New Year to you and your family, stay safe.
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September 2022 by Khaleesi St. James
Five stars!!
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April 2022 by M Louison-Lyewsang
Me and Khaleesi drove from Saint Stephen New Brunswick to Toronto with a rental from Enterprise...Kevin was very helpful and professional at giving me a great deal on my rental.My first time driving so far which was about 13-14 hours. Had an overnight stop over in Montreal. Returned the rental in Toronto. Everything went well and it was a great experience.Thanks Kevin, Happy New Year to you and your family, stay safe.
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May 2021 by Michael Moreland
We were provided fantastic service by employee Zack who went above and beyond helping us rent a car for our return journey home.
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May 2021 by Steve Seely
One of the best run car rental agencies period. I've used them several times and I couldn't be happier with the cars or staff.
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May 2021 by Betsy Mohan
Great staff
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June 2019 by George Petre
easy to deal with
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June 2019 by Ryan Martin
Seems they have a small fleet at this location but customer service is great. Vehicles were not available for a few days, but I was contacted by Enterprise and given a better rate for waiting once vehicles became available.
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June 2019 by Velma Barnes
Very good
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June 2017 by Donna Ramsden
I highly recommend Andrea and Enterprise Rent-A -Car.Andrea was very helpful and couteous, both on the phone and while we were in the car.Enterprise offers a free pick up and delivery service, unlimited mileage and use of the vehicle in Canada and the US.I will certainly be using their service again!
