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November 2023 by John Ross
I have been banking here for the past two years and have had friendly, top-notch customer service.
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June 2023 by Brett
Spent 2hrs in there the first time to do a simple transfer of funds between a savings account and a mutual fund account. Whatever, the representative was nice.Then I notice that the funds had not yet moved after several weeks, so I call. The representative said "yeah you have to come in and re-fill the paperwork." The representative had not submitted the paperwork correctly.I live more than 30mins away from my local branch, and called ahead. I was told to come in at a certain time. I explained that I could not wait as I had my 2 toddlers with me. I would like to sign where I had to and leave. I was told that it wouldn't take long.Upon entering the branch, I was handed off to another representative because "it would be way quicker." And the one I had spoken to was running late.After the new representative had a chat with another employee for 15mins and made us wait an additional 15 mins, I gave up.I try to be accommodating and understanding. I am polite and I show up on time and I have worked in customer service.... that being said, I refuse to be treated like I really don't matter.Looks like I will be moving all of my investments and day-to-day banking to another bank.UPDATE:Spoke with branch manager who apologized and seemed sincere. She made a point to credit me for my troubles and seems to be actively taking steps to improve the branch. She is new in position as branch manager and I believe that, given some time, things may improve. I will still be considering other banks but I am willing to give them another shot at keeping my business.
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February 2023 by Grahf
Went in there to ask a few questions about taxes only to be insulted by a rude staff member that treated me like a kid (I'm over 40). I had to leave the bank and went to my car to calm myself down and prevent an outburst of anger. I don't remember the last time I was this angry. What a disgusting and disgraceful staff member.
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September 2022 by C F
After well over 20 years of dealing with this Bank across canada the Woodstock branch finally did us in. We've had multiple loans and mortgages throughout the years but never once with td. They're not even interested in working with you. Even with a perfect credit rating score. Always have to go somewhere else. Recently tried to go for a loan there 23 days later still nothing. Went to a bank across the street three days later had the loan. The branch manager is probably the most unprofessional individual I have ever had the unfortunate opportunity to come across. And lori, should find a new line of work. If she doesn't want to be there she's ruining it for the customers. TD has been and always will be the worst possible bank. And Woodstock NB TD is as unprofessional as you can possibly get.
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July 2022 by Tim Mitra
When Rogers/Bell network is down the Green Machines will still work because they’re connected to TD internal network
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June 2022 by Cliff F
After well over 20 years of dealing with this Bank across canada the Woodstock branch finally did us in. We've had multiple loans and mortgages throughout the years but never once with td. They're not even interested in working with you. Even with a perfect credit rating score. Always have to go somewhere else. Recently tried to go for a loan there 23 days later still nothing. Went to a bank across the street three days later had the loan. The branch manager is probably the most unprofessional individual I have ever had the unfortunate opportunity to come across. And lori, should find a new line of work. If she doesn't want to be there she's ruining it for the customers. TD has been and always will be the worst possible bank. And Woodstock NB TD is as unprofessional as you can possibly get.
