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January 2024 by Tim Van Gelder
Everyone is very helpful and pleasant to work with!
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November 2023 by C deSousa
Buy your boat somewhere else, don't make my mistake. I bought a brand new 2022 left over in spring of 2023. I got my boat home and the gas gauge didn't work, showing empty & causing me to overfill the tank. I called them they offered to come out & fix it. I chased them for months. I kept being told someone would call me back, no one did. I also found that the cigarette lighter socket (handy for blowing up tubes) was not wired from behind! A few weeks having the boat it died while driving in the middle of the lake, no electricity. What to do, I figured out where the battery was buried, I found the ground buss bar and started touching wires, then it sparked and the radio came back on & I could start the boat, phew. It was a VERY loose ground at the terminal block. Where is the presale check? We took the boat for a test drive, how was this missed on a left over 2022? A lemon. After chasing them for months I then contacted the manufactured which prompted a response from Irwin who then came to take care of it. Gas gauge fixed, lighter socket fixed. NOW THE DOCKING LIGHTS DONT COME ON! I would rather be in the dark before calling them again. Now today's surprise, a statement for an unpaid invoice for service for the boat I traded in which they resold! The called to collect payment I told them it was not my bill, that the date of service is well after I traded the boat but I am still getting statements! These guys have their head way, way up there "donkey". I have had issues with service in the past and I hoped it was a one time problem, but it is clearly endemic in the way they run their business. Please don't waste your time with Irwin, they will find a way to disappoint you.
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September 2023 by Courtney Duffy
I never leave reviews but I had by far the worst customer service experience I’ve ever encountered with Pete
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August 2023 by Elena Hearn
Boats are in very good condition, we did not compare prices, it was not cheap but as expected, also the cost of gas was added on top of cost of rental and for full day it was an additional $$$.$$. Boats are expensive so we are happy with this Marina despite of prices!!!
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July 2023 by Bruce Spratt
We had to have a pontoon boat towed that we rented from Irwin Marina. The prop had hit a rock. Irwin Marina had us use SeaTow. After SeaTow totally abused us and charged us $1,040 to tow the pontoon from Wolfeboro to Alton Bay, Irwin Marina did not do anything to help us with the SeaTow charge. They definitely are lacking customer support. There are many many Marinas on Lake W. You are better off with someone other than Irwin Marina.
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June 2023 by Adam Anthony
They went the extra mile - thanks Pete
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June 2023 by Valerie Sumner
Purchased in summer of 2022, broken snaps and scratched paint were promise and on contract to fix. However, they could not fix until 2023 which I agreed! Fast forward May 2023, brought boat in to fix issues, told first come first serve, six weeks later, boat is ready but no service was completed to fix snaps and the area needing painting was only buffed out instead of painted! The clear coat was completely buffed off and looks worse then when I left it there!Do yourself a favor, don’t buy from Irwin. No service, no return calls, Gary the service manager, simply says oh well we have no help! Guess next step is to call my attorney which will be the only winner here.
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July 2022 by Billy Velardo
Very nice people here!!!
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January 2022 by Dave
Fair prices, good selection
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December 2021 by Cryptowiz.x
Great visit! Highly recommended dealership and service center! Go see Joe over at the Alton Bay Shop and get your watersport season started. Thanks Joe! And everyone at Irwin Marine for the new Trixx
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December 2020 by Sue C
Rented a pontoon for the day. Great boat, good pricing, friendly and helpful staff.
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December 2020 by Orlando S
After a marina in Meredith cancelled my boat rental reservation due to technical issues, Irwin Marine was my vacation life-saver! Becca answered the call and took my reservation. She was absolutely stellar over the phone. When I took the boat out, I did manage to ding the prop and the haul. I thought this would set me back a small fortune, but upon inspection, their manager Doug was extremely fair with the damage appraisal. I will absolutely rent from them again next year. Really great people working there.
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December 2020 by Denise Stevens
Hi my name is Denise and my family and i rented a pontoon boat a few weekends ago. Their were no issues renting the boat, it was clean and ready to go. Dogs are a big part of my family, and we always make sure they are included. My sister brings her Yellow Lab every year. She loves the boat and she loves to swim. I live right in Alton so it was a quick drive to get there and back. Parking was great also. I got a great tan to boot!! Thank you very much. Everyone had a great time. We will be doing this again next year for sure!
