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February 2024 by Zachary Camenker
Don't waste your time with this company - Bio Scrip, Infusion Solutions, Option Care, whatever they call themselves these days... I was a patient for six years and most of the time with them was mediocre at best. The last two, however, were abysmal. Little to no communication, constantly being given the runaround, few folks returning calls, everything being directed to me to do (e.g. start the prior authorization process - that's THEIR job!) when I am not a healthcare expert, the list goes on. I will say that the nurses were mostly great over the years. The pharmacy was always inconsistent, but I had good luck with Dave and Ashley. The current manager is clueless as are the majority of the staff (and Becky is downright rude). Stay away... if your insurance allows another infusion company, go to it! I am just starting with a new one and the customer service quality is already alarmingly different. Shame, shame, shame Option Care, shame, shame, shame...
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November 2023 by Sizaida Maldonado
Option care health is the best nutrition formula company I have ever dealt with. Their process of ordering is so simple. They give a a courtesy call every month where you can order simple and quickly...the best!
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July 2023 by Diane Cooper
Professional and paid attention to every detail. The entire experience start to finish was very impressive.
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February 2023 by J S.
I had quite possibly one of the worst experiences ever with Bioscrip in Rutland VT continuously screwing up my order, shorting me on supplies, arguing with me about needed quantities every single month and dumping sterile supplies out on the floor when I’d tell them something was missing. Also had a very condescending nurse in this office (Rutland) who argued with me every single month not realizing that I have more training than she does on the topic she’s attempting to argue. I spoke to corporate about Rutland and switched to Bedford NH and have never had another issue with supplies or disrespect since then. Differences between offices were extreme.
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September 2022 by Griff Jenkins
Worst medical device company ever. Everything was going smoothly until they just stopped answering the phone...and didnt return any calls. I assumed they went out of business. After three months of not recieving any supplies, leaving several voicemails with zero response from the company, I finally moved on to another medical device company, Keene Medical (who is also atrocious, but answers the phone when paying customers call). This is beyond poor customer service...this is downright immoral and unethical. This place sells medical devices to people who cant live without them...and they just stopped picking up the phone, without any warning or communication. I hope they all suffer as much as they made their customers suffer. Burn in hell, people of Bioscrip.
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July 2022 by Kristine Cobb
Shout out to Christine , a wonderful human being and Pharmacist who made my husbands lengthy terrible ordeal more manageable. I was given a direct number to call or text and was ALWAYS treated so kindly and with the utmost respect.
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November 2020 by Jill Lavoie
I do not typically write reviews, but beware of this company. There invoicing is so confusing and nobody can help clarify my billing discrepancies. Only one of my four payments shows on my invoices. Therefore they continue to charge me for the same items that I have paid (my bank statements prove it). I have requested detailed invoices showing all charges and payments on two different occasions. Both statements show different dates of services throughout all the months. Very in accurate.
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September 2020 by Dominic F.
This company is horrible with customer relations. No communication, and at one point the voice mail even said to just leave a message and they would get to you but would not call you back. Now my wife's account was due, I had not received any bill, they called and asked me to pay so I did. I found out my card had been charged earlier that day for the same bill. I called back and the same person said I had to wait 7 to 10 business days for the refund. I called back a second time and the same person said it was 7 to 10 days from clearing on their end. I called back today and a new person said this could have been cancelled the day I called it in. I am going to contact their corporate offices with a formal letter of complaint.
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August 2020 by Mark B.
For a company that is supposed to be providing life saving equipment, the service is horrendous. Like other reviewers, I have ordered supplies by leaving a voicemail to speak with someone... never receive a call back, then receive a box with supplies that is usually incorrect. I have even driven there to demand to speak with someone in person, yet the next time.. same thing. I requested supplies on May 1, its August 15.. nothing. I have just requested a new supplier for my physician. Lets see how that goes... If I could leave 0 stars, I would
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July 2020 by John F Lariviere
Horrible. Have to call multiple times for weeks to get anyone to be able to order supply’s. Leave messages that go unreturned. When the supply’s are shipped if they come fedex or ups no problem but sometimes they are delivered by a random car from people who make the packaging smell of cigarettes. Unfortunately they seem to be the only game in town with feeding bags and GI tubes.
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June 2020 by Norma G.
I would not recommend Bioscrip for your CPAP supplies. You never get to speak with a representative. You leave a message for someone to call you and they never return your call. I ordered supplies and it takes 3 months to receive the supplies. I called to cancel my order of supplies and they still sent the supplies. I refused the shipment when UPS came and the supplies were sent back. That was in January this is June and I am still fighting a $580.00 bill for supplies I never received. I will not use Bioscrip EVER again.
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January 2020 by Deborah Yacashin
My husband and I have been calling for 2 months, and still no CPAP supplies. You cannot get a live person and they are not returning calls. Historically they have been good but no more!!!
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December 2019 by Steven Gallagher
My specialist recommended BioScrip to me, however they don't even return my calls or e-mails. I never get reminders that I am supposed to get for my supplies. I have sent multiple requests for supplies only to be ignored. They are supposed to be a supplier for MEDICAL supplies but apparently they couldn't care about people's health. Find yourself a different supplier.
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September 2019 by Rob Marino
They need to be audited and investigated. I filed a formal complaint with their parent company. My orders are always missing items but they've gotten worse. Now, to place an order, you have to leave a voicemail message that won't be returned to confirm details or delivery. After repeated attempts and getting shuffled around I was able to speak to a live person who told me my order would take a least a month due to backlog. My order showed up one month late and wrong. I can't believe they are in the business of providing critical health care supplies and equipment. I would give them a Z minus as far as quality is concerned. No accountability or reliability whatsoever. They should be embarrassed and ashamed! I am now getting my supplies elsewhere.
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September 2019 by Rob M.
Worst business ever! If you ever need life saving medical equipment, find another business. Customer service is abysmal. You have to leave a message stating what you need with no return call to confirm order or delivery. Your order arrives two months later and it's wrong. Do not put your lives or health in this company's hands! They are unaccountable and unreliable. I have filed a formal complaint with their parent company.