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October 2023 by Aron Duquette
If I could give more stars, I would!!! I stopped in on a monday not knowing they were closed. A man (I believe to be an owner) noticed me outside walking away and invited me in anyway! Spent probably 45 minutes with me going over 2 different stoves and was extremely informative. I ultimately ended up ordering a stove from this company a few weeks later and the folks there when I went in to pick up were just as friendly and helpful. Great atmosphere and a no-pressure buying experience. You have questions? They are guarenteed to have the answers. On the off chance they don't, they will work to get you the answer as fast as possible. My Pacific Energy Summit wood stove came in very quick (suprising for ordering in the fall). Pick up was a breeze and they loaded the stove into my truck with the forklift. The loading guy even made sure it was exactly where I wanted it before driving the fork lift back to the garage. After getting it set up in my house, i had a few questions about how it was burning. I sent some videos to their facebook page where I got a reply fairly quickly reassuring me the burn was correct, and saved me a trip to the store. 10 out of 10 all around experience and I can't recommend them enough!
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October 2023 by Rich Parez
I am one of those people who very rarely leave reviews but I had to document my experience. I love Fireside living and had a great experience. Greg was one of the nicest guys I have interacted with and he was so personable. Him and Drew went above and beyond and explained everything and they were thorough. Hopefully I won’t need to buy another stove but if I do this will be the first place I go. If anyone is looking for a fireplace company please put this on your list!
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June 2023 by diesylone
They’re good at selling. After that get ready to wait months for repairs. Greg is seemingly the only one going on-site and is never reachable.
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December 2022 by Jillian H.
We purchased a beautiful wood insert from Fireside Living and the sales experience was great. When it came time for install, we were told we would receive a chimney sweep before the new chimney liner went in. It was also included on our receipt. The installer did not sweep the chimney so I called the store and expressed my concerns. They said they would speak with the installer. It was a 2-day job so the next day when they came back I asked them to sweep it again, they said they would take a look. The same night the install was completed we lit a fire - it was beautiful until we found that the blower on this brand new unit didn't work. That was the first issue, second and most important issue was that our entire house smelled of creosote (and still does!) because they still never ended up sweeping the chimney like we asked and paid for! We called the next day and the person at the store we spoke with was very understanding, told us we would hear back from the owner that day and we never did. We have young kids so it is impossible to use the stove at this point knowing they would be breathing in creosote. Today I tried calling and found they are closed for the next 2 days. SO disappointed in the lack of customer service!
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October 2022 by Tal Weinberg
Not much to choose for gas fireplaces ...1 brand , 3 sizes
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November 2021 by David Stowe
Expert advice from Greg - he went over all the pros /cons of a woodstove vs a fireplace insert. We went with a Vermont Casting Encore - sweet stove! Installed by Chris and Zack and both were great to have on site. This was a big purchase and the installation had to be done right. Fireside Living checked all the boxes.
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October 2021 by Elaine Mcgonagle
If I could give Zack more stars I would. Thought he was coming for a routine cleaning but it was a repair. No problem as he was thrilled to help! Zack is knowledgeable, efficient, clean and very clear to explain the issue. Zack was able to diagnose and fix the problem today. Highly recommend him 100%. Very thankful and appreciative customer!!
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April 2021 by mohamed martini
Had to call 3 times to get acknowledged. I knew what was wrong with my fireplace, guy comes here spends an hour vacuuming and playing with screws, only to then agree with me on the cause of problem and charge me $200 for it. They disappear again until I call them, then they tell me they decided to not fix my fireplace because I had taken some screws off and that's a reliability issue. Goodbye $200. Goodbye Fireside.
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April 2021 by Edward Albert Kammler
Had our pellet stove serviced yesterday and had to replace combustion blower and control panel which were very expensive,but we use our Harmon almost exclusively all winter. Zack was very professional and kept us advised throughout the repair.
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November 2020 by sonika schroeder
Would not sell me what I came in and asked for. "Knew better". Obviously didn't get my business.I know what my house needs, what it has been using for 30 years and it has worked. I'm not spending $3000 on a non-refundable stove because of your theory.
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October 2020 by Matthew Powell
Good service. Ask for Chris and give him a hard time while your there
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August 2020 by Susan C.
Fireside Living gets 5 stars from this family. We ran into a snag with our obscure chimney liner. Alan from Fireside Living teamed up with John Cease and his team at Ceasar Chimney and worked together to make our fireplace insert dream come true. We told Allen what we wanted, what we wanted to spend and he made it happen . Fireside Living i installers were professional and experienced. We would purchase from Fireside Living again without a doubt.
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June 2020 by sean varney
Always in stock and friendly customer service.
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April 2020 by Kathryn Parenti
Very knowledgeable and friendly staff.
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December 2019 by Teresa Paquin
Great experience! Ordered custom glass enclosure for new fireplace. Order came sooner than expected. Great service and high quality products.