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November 2023 by V L.
UPDATE 2: This review is strictly for the service department for Ira Lexus and is being written for the sake of fairness.Service department treated me respectfully, and were overall pleasant to deal with. Today was Black Friday so the actual service which was merely an oil change took longer than it should have, but I am cutting some slack for post holiday understaffing.It's almost as if Ira Lexus has some kind of bipolar disorder where the service team is Dr. Jekyll and the sales side is Mr. Hyde.(And the Yelp Customer Service business owner replies are a total scam, with yours truly having emailed this character as per their request with no response.)
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November 2023 by Pamela Casey
What a fabulous experience buying a car from Stephanie Nix. I was casually looking for a preowned vehicle and 2 weeks later she called me on a RX350. She had the car cleaned and ready for my review. She rode with me to my home and eased my garage concerns. She worked hard to get my garage door opener to work. What I especially like is her soft sale approach to extras: protective shield, side moldings, and exterior/interior protection. I bought all 3 because of her - no pressure just explaining why she would buy them. The most AMAZING is the customer service AFTER the sale. Yes - after the car is paid for and I own it. I went back confused about all the features and She spent over an hour helping me. Besides her customer service, professionalism, personality, she is very stylish. A true professional. Thank you Stephanie for such a positive experience!
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November 2023 by Alecia Watt
I'm a traveling Healthcare work and I have gone to this Dealership a couple of times. And the sale person Sean is amazing! I would definitely recommend this Dealership to my fellow travelers.
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November 2023 by derek grady
I recently purchased a used 2023 IS350 with about 12,000 miles from Ira. I haven't had the car for 30 days & I have had to get it towed back to the dealership twice in the past 2 days b/c it would not start. I was really excited about getting this car, now that excitement has turned into remorse. The people at Ira have been nice & even apologetic about my situation & i'm sure they will solve this issue. It's a beautiful car, but it's just unreliable now.
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October 2023 by Courtney M.
I had another smooth experience today. Josh answered all my questions and my car was serviced in a timely fashion. You get top notch service with the mom & pop touches. Highly recommend.
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October 2023 by Dennis Bilodeau
I found that the Service Department, the Service Advisor (Sean Messenger) and the technician, who did the work, were very Professional and Courteous. I found the cost was a little high, but I'm satisfied that I now have 2 keys for my SC 430. The offer to provide us with a loaner to travel back to Berlin was a nice touch and unexpected. The driver who brought our SC 430 back to us was also Professional and Courteous.
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October 2023 by alice prive
We were very impressed with the entire process. Staff associates were welcoming, professional, experienced, knowledgeable and friendly. Bill even drove us to a local restaurant so we could have some breakfast while we waited(!), and Sean M. went out of his way to answer all of our questions and make sure everything we requested was completed and done correctly.Thank you for a very positive experience!
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October 2023 by Jasper A.
I'm currently on my second Lexus and although, I don't live in Manchester, i had an amazing experience with this dealership's service department. I was traveling and had to stop by and get a service, they're very attentive, honest and pricing is fair and square in comparison to other Lexus dealerships. I'm even considering buying my next Lexus at this location just because i know they wont do me wrong. If you're a Lexus owner in New Hampshire, you're lucky to have this dealership as its one of the best. This is coming from someone who's been traveling and living on the road for several years, been to many Lexus dealerships all over the country and Ira Lexus is an A +++.
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September 2023 by Chelsea Moore
The service at Ira of Manchester is incredible. Josh and Katie in the service department were responsive, kind and patient and went out of their way to make sure everything was explained in detail, and that my car and myself were well taken care of. 10 out of 10.
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September 2023 by edward hayes
I tried with sales but it wasn't a good fit due to product availability.Service seems to be solid so far. This was my first experience. I was a bit surprised at the amount of time it takes to do simple stuff but it seemed to be in accordance with an influx of vehicles being checked in.I have had a back and forth messaging with Josh in service and he's made it clear that he's willing to get services done that are a little outside of the norm (transmission fluid) if they do it in a way that won't damage the car.I LOVED his answer and am looking forward to working with them on big stuff.That said, I don't buy the 10k oil changes so I'll be doing every other one at my regular place (using manufacturer spec, of course).The person I dealt with seemed knowledgeable and on top of her job. And the tech had questions on my ridiculous requests, he was great too. I wanted them to edit. How many blinks happen as a result of a general press on the directional, which they were able to do. I also wanted the number of passes of wiper blades to be one fewer but it seems that's not possible. There are all sorts of behind the scenes settings in modern cars that a dealer can easily change.The car came back washed and vacuumed.I was told that service at Lexus is not at all comparable to Toyota and that seems to be true. I couldn't be happier with my new purchase.
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September 2023 by Georgiana Grout
I was informed what was being done on the car. Only concern was long wait time for trying to connect via phone. Otherwise, had no concerns and will continue to have my maintenance performed at Manchester Lexus!!! 5 star rating
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September 2023 by Patty N.
It's been years since I had a car serviced at Lexus in Manchester - and for a reason, their service is lousy. I just had to schedule another appointment and didn't have a choice because it was related to recall. 2 errors in just booking the appointment and the clerk said there was 'no recall'. Of course I have the postcard to prove otherwise. For a Luxury Vehicle dealership, I expect better service.
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August 2023 by Susan Scrimshaw
I am always greeted with courtesy and my car receives prompt and very competent attention. Barry greets me and sees me off with care, and Sean makes sure all the necessary repairs and service are done on my car while finding ways to save me money. Great work!
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August 2023 by Rusat Latulippe
Top quality service advisors - Josh Marquis is the man. I just came in for new tires, alignment & oil change yesterday and my carbon fiber front plate (4 inch horizontal extension) had gotten mangled during the post service wash - Josh was more upset about it than me, with no hesitation a new plate was offered to be ordered - these guys really care about their customers. From prompt appointments to exemplify customer service, this place never ceases to amaze - been with these guys for 10+ years for several vehicles.
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July 2023 by Joe Ricevuto
Laurie, and the service team led by Kelli, always go out of their way to make my service experience truly outstanding. Thanks for your professionalism and care for your customers.
