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May 2022 by S. N.
This is my primary Vet for my cat. They handle him with care, and there are never long wait times once I arrive. When I took my cat to an overnight emergency vet, VCA was able to give him a follow up appointment on the exact day I needed for a check up. I recommend VCA for primary veterinarian needs. Their app works perfectly, I receive check up reminders and follow up phone calls after my cat's visits. During COVID when we had to wait outside in our cars during the appointment, I knew my cat was in good hands inside. Everyone is always very pleasant to deal with.
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January 2022 by Molly A.
I visited Daniel Webster VCA yesterday with my dog as we are new to the area and looking for a long term vet for his care. Let me just say: after the experiences we had at VCA yesterday, we will not be returning back. 1. The night before our appointment, I get a call saying the vet wanted my dog dosed with about 5x the amount of anxiety medication that he normally takes for a vet. This "recommendation" was completely out of line based on my dogs weight. Already not a great start and we weren't even at the appointment yet 2. I arrived at the building the next day and I texted the curbside number at right at 12:00 for our appointment. I did not get a reply back until 12:15 (which I did not have a problem with as I know business are short staffed right now). What I did have a problem with was when the tech called me to go over information and what needed to get done in the appointment and told me "well, since we're already 20 minutes into your appointment we'll have to see what we have time to get done." - Basically telling me that they're going to be rushing through this appointment and they are blaming me. 3. Also on this call, you would think that as a new customer, she would go over things like, how long have I had him, what food does he eat, how much food does he eat, how much exercise does he get. There was none of that. All she told me was the vaccinations he was due for, and "hopefully they would have enough time to get them done". 4. After speaking with the vet during the appointment, she told me that she was only able to get 1 shot done and I would need to reschedule to get the other vaccines done. Ideally, she would want him back in 2 weeks but due to their scheduling I probably wouldn't be able to get in for another month or more. 6. With my dog back in the car after an incomplete visit, I received a text from their automated site for my payment. I had a $20 off coupon for my first visit so, before I paid I called reception inside to let them know of this and hopefully get it taken off of my total. After 3 tries of calling and getting no one, I finally got through on my 4th call, I told the woman about the coupon and after being placed on hold she said "since we already totaled the amount for this visit, we cant take off the $20, but I can give you a credit for your next visit here". With this information, I told her that there would be no need for a credit because I would not be returning back with my dog. I had her print out all of his medical records that I had sent over from the previous vet (which it was obvious that the tech and vet never looked over), as well as the detailed invoice of what was done in the appointment so that I can bring it to my next vet that I find in the area. I am so disappointed with the care that was given and I know a few customers that have been going there for a long time with their dogs. After I told them about this experience yesterday, they also told me that they would be moving their vet as well.
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November 2021 by Chloe C.
My dog Matti tore both rear acl (ccl). Dr. Rosa recommended tplo surgery. Dr. Rosa is the absolute best. He brought my dog Matti back to her puppy phase. It is a long, painful process, many ups and downs (which is a given for this type of surgery). Dr. Rosa was so professional and knowledgeable. He takes the time to research best practices, and walked me through the whole process. You will not find anyone better in New England. Their prices are very fair and they were able to work with me many times to accommodate. This has been a long journey- I hope no one has to experience this, but if your dog requires TPLO for torn ccl, you will not find ANYONE better than Dr. Rosa. Thank you for everything you have done for Matti. You've added many many pain free years to her life.
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September 2019 by Lorette B.
I can not say enough about the staff here! Just an awesome place. Had an amazing visit, they took both of my dogs. Plenty of parking on time!
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May 2019 by Anna S.
Dr. Dutton is amazing and the staff at VCA are so friendly. Lily loved Paige, who took good care of her for her first exam! I purchased the care plan through them and I would absolutely recommend it. I love having the ability to go whenever I have a concern and know that it's already paid for. The facility itself is really nice and very clean! Plenty of space for lots of puppies and dogs to wait for their appointment.
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January 2019 by Peter Lynch
Very helpful. Fenway is healthy again
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November 2018 by Cheryl R.
Best care I have ever experienced with a vet. The staff are courteous, prompt and caring. Dr. Rooney was terrific in the care of my dog at his end stages of life and extremely compassionate. The techs are so awesome and Kristi and Kathleen at the front desk complete the experience. Nothing was ever pushed on me and everything was always explained clearly. If I ever had further questions, they always responded by emailing or calling me back. If I ever find it in my heart to get another pet, I will be back.
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October 2018 by Michelle T.
Amazing, caring staff. Easy to make appointments and affordable pricing.
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October 2018 by Richard Goglia
Quality care
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December 2017 by K H.
I feel like since the change to VCA the service has been rocky here- I have since lost my two seniors, one at home and one at the hospital. I wasn't thrilled with either interaction with Daniel Webster Animal Hospital- this is the time when I expect a place to shine, and they just didn't for me. I was contacted promptly by Dr. Heald and she genuinely listened to my concerns and I was open to returning there and just chalking these up to bad experiences that were rare. However with the recent news of Dr. Heald's departure I don't think I have a reason to give them another chance. I hope that once the transition to VCA settles down there are able to return to their extremely high level of service I was familiar with before.
