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January 2024 by Lloyd Wiley
I went for an inspection. The man who started the paperwork was friendly and explained things perfectly. It was inspected thoroughly and quickly and the fee was reasonable. I saved with AAA. I would return in a heartbeat. The waiting room was clean with free coffee.
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October 2023 by Mike Bianchini
What a wonderful world this would be if there where more people like Jake in it. Such a helpful young man. Thanks?
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August 2023 by Mike Goodno
Parts delivery was super fast. Driver Travis got me the parts I needed fast and was very polite. No dilly dally with that delivery driver. Unlike one lady that took over two hours to deliver parts.
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July 2023 by Edwin Huff
Advertised product was not in store when it appears in stock on web page.. disappointing.
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July 2023 by Chris Edwards
Great prices and excellent service!
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June 2023 by Kyra P.
I love coming here! I always know I'm getting the best service and price. They treat their customers super well and have beverages and a nice seating area as well if you need to hang around. I'm always worried about getting scammed going to an auto place but not here. I drive 45 min just to go here bc I trust them and know I'm in good hands :)
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November 2022 by Harry Bark
Called O Riley‘s in Bedford they said that they would install a battery that I purchased there took me 15 minutes to get there and all of a sudden no one was able to install a battery because it was cold out an they only had two people first off why say that AFTER I buy battary and 2 you know that your ganna have less staff in 15 min!! LAZYNESS!!
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September 2022 by Emily Hoekstra
Manager named Joe was absolutely horrible to my husband, profiling and accusing him of scamming the store for money while trying to return parts. The issue at hand was that the card he used to buy the parts was compromised from being hacked a few weeks ago. Joe wouldn’t follow the story at hand, refused to help him out because he ASSUMED he was returning stolen parts even though we have solid proof of purchase and they were absolutely not stolen, and in the end were forced to get a gift card in return instead of getting our money back. He also made sure to call all the local stores so that he couldn’t return these parts somewhere else with someone who would actually help. This guy should be fired. Disrespectful, rude, profiling, and downright unprofessional. This store needs to do better. No such thing as proper customer service anymore. Do NOT recommend and we’ll be sure to let everyone in the area know about this experience.
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August 2022 by Blue Tigress
Customer service excellentHelp put on my new license plate covers for me.Very kind and professional ?
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May 2022 by Cheryl Furtado
Went into VIP Auto parts to ask them to check my battery. The gentleman at the counter never looked up and told us we should drive 9 miles north to their Manchester store. What he DIDN'T tell us was that 10 steps to the right, were the O'Rilley Auto Parts people. We figured we'd see if they could help. Within 4 minutes, Don was outside checking the battery. He was so kind and fun to talk to...literally had us in stitches. GREAT customer service, knowledge and just a really nice guy. Thank you, Don! You are an amazing asset to the company.
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May 2022 by Crowden S.
All interactions with employees have been first rate. Helpful and friendly. They stock a lot and if they don't have it they can get it quickly. My go-to spot for pretty much anything auto related. Private parking lot and right next door is VIP Auto so if you want to combine car repair and part shopping it's easy peasy to do.
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March 2022 by aaa aaa
Very friendly and family style crew.
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March 2022 by Linda Yahiaoui
The manager Joseph went above and beyond making sure I had the correct wiper for my car. He even checked my “working” one to make sure the correct one was installed. When it was wrong, he replaced it free of charge since I bought it at another location.
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February 2022 by Luis Morales
Always a pleasure to go to the store very friendly and polite nice talking to them
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November 2021 by Richard French
Go see Joe at Bedford location tell him Mr French sent you.