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August 2024 by Shelby
I've been a member since January and I usually go to my local Epping, NH branch. I was in the area and stopped to request a loan in the branch in person, I was told I had to wait 30 minutes because the other teller didn't want to answer phones alone. I had my 3 year old with me and if you have children you know entertaining a 3 year old for 30 minutes is REALLY difficult somewhere they've never been before. When I said no I can't wait 30 minutes and asked why they weren't staffed for anything beyond a deposit/withdrawal the teller replied everyone's on lunch. Sounds like poor management scheduling, just as I was leaving he said his branch manager was available in her office and when I went to enter the office after he said to enter she put her finger up and was on the phone. I don't recommend this branch beyond standard banking, they are not appreciative and don't communicate well. The Epping NH branch has been amazing and I will just continue to go there, maybe management at this branch should take a note out of Eppings branch on scheduling. This is not good customer service.
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August 2024 by Patrick Bauer
Over the course of my life, I have banked with many vendors being summon the largest Wells Fargo capital one Chase Manhattan send about five years ago I opened the account with service credit Union over the past five years. I have not had a single issue with them. The staff is always excellent and willing to help. it’s hands- down the best bank I ever worked with.
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July 2024 by Marianne Perry
Polite, friendly, personnel at counter always willing to talk with you, never pushy, love them!
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December 2023 by Alex R.
This bank is the worst bank I have ever dealt with. Please do yourself a favor and go elsewhere. constant headaches never get resolved or give you a straight answer when needed. terrible customer service. talked to three different people about my auto loan each one gave me different answers and ended up screwing me because of confusion about what was going on with the situation. DO NOT BANK HERE!!!
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November 2023 by Heather Marino
Always friendly service
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November 2023 by Patrick Signer
Very friendly and helpful staff
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October 2023 by Michelle Montemorra
I've only had good experience with Service Credit Union. The staff has always been pleasant. I have been to numerous branches statewide. Their employees have always been nice. As someone who goes to SCU branches often to assist their customers with their loans, I only have good things to say. I am most frequently in Portsmouth, NH, at the Lafayette Rd branch, but they've always been great and very respectful at all locations in my experience.
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February 2023 by E. L. Castle
I am somewhat surprised to see negative ratings for the Bedford branch. I have never had anything but positive experiences here. The staff is super friendly, helpful, and accommodating with nearly any request.The difference between credit unions and Banks is that banks have customers, credit unions have members, and this Branch always makes you feel like a valued member.
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January 2023 by STARSD
Its a bank. You put money in, you get money out. It is what it is. They approved me for my first ever real loan on an auto refinance. After getting a loan shark car loan from byrider and paying on it a few months.
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September 2022 by Jennifer Yee
Awful experience at the Bedford branch, the customer service is horrendous. The teller I got that day, Lesley Forde Conway, was beyond rude and awful. We went in on 8/27/22 to apply for a car loan and will never go back.
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August 2022 by FFFIILPS NAMECAPS
Has always and continues to be the simplest and friendliest branch of any bank or credit union I've been a patron of. Five Stars
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August 2022 by William taylor
Customer service is dead and the tellers of this bank are no exception. Please fix your ATM so I don’t have to bother your manual teller’s with my existence.
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August 2022 by Zach Taylor
Customer service is dead and the tellers of this bank are no exception. Please fix your ATM so I don’t have to bother your manual teller’s with my existence.
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April 2022 by AinsleyRose S
Slowest branch. Always takes forever
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February 2022 by Kami Zink
I used to be very happy with SCU but since switching their systems, their wait time to speak to someone has become ridiculous, I’ve currently been on hold for 21 minutes and there are 41 calls ahead of me. Also the amount of glitches in their system since has grown tremendously, on two separate occasions I have deposited checks and they say pending in the deposit history but the first $750 like they promise doesn’t hit my account and the checks are no where to be found, its currently been over 24 hours and my check is still not showing anywhere. I am looking into other banks at the moment because I refuse to continue my banking with an institution that can’t get their acts together.
