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November 2023 by Nelson Viles
I called after being robbed to cancel my service and the man in charge told me to never come to the store or call. I have just been robbed who the he'll is so uncaring. He called the police on me. Never go to this store unless you love rudeness!!!
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September 2023 by K R.
If there were zero stars I would give zero stars. The staffing at this store is sub-par. No one can help me with my issue. Told to return the following day when a manager can be there to help. Tell me to come at a specific time. Manager isn't there again. Don't give these people your money. Go to another t-mobile store.
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March 2023 by Tiffany Cunningham
Went in to have a screen replaced under warranty. They didn’t bother looking at the account and simply sent us on to the apple store. Apple store said they couldn’t help without paying cash and I needed to peruse the insurance through the website. Fine, I understand protocol, but the T-Mobile store wasted two hours of my time dragging around my 5 year old, because the store rep couldn’t be bothered to look at the account and tell us the appropriate channels to work through.
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February 2023 by Sonny Lopez
This is hands down the best T-mobile experience I've ever had. Jonathan took care of me and stayed 2 hours after closing time doing a warranty exchange. In the mid time talked me into getting T-mobile home internet which I'm glad he did, with it I'm saving money and got my phone fixed. Thank you so much keep up the great work!
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February 2023 by Brianne Healey
Katie was great today helping me with something I really didn't want to deal with. It was quick, easy, and friendly service.
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January 2023 by Christina Pearson
Great service. Jonathan was awesome and extremely knowledgeable. He helped us navigate through a new phone as well as home internet.
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January 2023 by Leigh-Ann *DownTheRabbitHole*
The staff was helpful and very nice. They deserve 5 stars. This rating is for the lack of any seating. Disappointed with the store layout. They took the chairs away. It's not welcoming to make people stand for long periods of time.
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December 2022 by Rob
Transferred my family account from AT&T who could not accommodate my simple add a line to my existing family plan. The guys Christian and Spencer (the guy who wears the leather T-Mobile jacket) were both extremely helpful and a credit to the T-mobile store in Bedford, NH. Plus they offer a veterans discount and allowed us to trade our older model iPhones for credit against newer iPhone’s. So overall after being at AT&T for over 12 years and a former employee, my bill is still $60 dollars cheaper a month. Can’t say enough nice thing about my experience there. No difference in coverage either.
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November 2022 by Fernando Perez
5 stars for amazing customer service. We had some trouble ordering our phone, but Johnathan was extremely helpful and stayed with us for as long as it took to get it sorted out.
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October 2022 by Elisa Oneill
Awesome customer service experience! I went in to upgrade to the iPhone 14 and the entire sales/ service team was exceptional from start to finish and made the process so easy. It’s pretty rare to receive exceptional customer service now and this store is hands down delivering the best service. Deja, Spencer and another young dude all happily answered questions, provided suggestions on a case and screen protector that was really helpful. They are very nice and knowledgeable and seem to have a great team energy there. Highly recommend.
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October 2022 by Benjamin Stanek
I had got a new iPhone 14 that’s eSIM only. I had a 13 pro that I was using with a SIM card through straight talk. I wanted above all to keep my phone number and Deja at the Bedford store made it happen for me! Even after already having set up the account with someone online, she spent a good hour patiently helping me, even while I had to contact straight talk. Because of her helpI am able to enjoy my new iPhone with my old number now on eSIM. I am one who is big on customer service and she hit every point. I am a new happy T-Mobile customer getting better customer and cellular service and that to me is worth paying a little more for! Thank you again Deja and T-mobile!!
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September 2022 by Benjamin S.
I had got a new iPhone 14 that's eSIM only. I had a 13 pro that I was using with a SIM card through straight talk. I wanted above all to keep my phone number and Deja at the Bedford store made it happen for me! Even after already having set up the account with someone online, she spent a good hour patiently helping me, even while I had to contact straight talk. Because of her helpI am able to enjoy my new iPhone with my old number now on eSIM. I am one who is big on customer service and she hit every point. I am a new happy T-Mobile customer getting better customer and cellular service and that to me is worth paying a little more for! Thank you again Deja and T-mobile!!
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September 2022 by Kaitlyn Kane
Spencer, Christian and Jon were absolutely amazing with helping my mother and I update her phone. They made the process super easy, and made sure to explain everything in a way that my mother (who is not as tech savvy as me) could understand. They offered her multiple options of phones/plans to fit her needs and were overall great to converse with. Would highly recommend these individuals and this store to friends and family!
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September 2022 by Patrick A
My bride and I went to the T-Mobile store in Bedford NH. Alora and Spencer are very knowledgeable and friendly. We transferred our service from Verizon and purchased new iPhone 13s; they were very patient walking us through our plan options and managed the whole transfer while we were in the store. Really great customer service.
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August 2022 by Meghan Baston
Spencer was absolutely amazing! He was knowledgeable and helpful and efficient. I came to get a wireless router for home Wi-Fi, and left with the router and a new cell phone plan that was faster, and saved my family more than $50 a month! I was so impressed by the customer service at the store. Keep up the great work :)
