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February 2024 by Debora Jackson
My experience at this location has always been stellar. Staff has always been helpful and gone the extra mile to overcome whatever technology obstacles are presented at the time of service. Excellent, excellent.
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February 2024 by Kristin Faxon
Jenna P at the Bedford store was so fantastic. She was super patient and very knowledgeable. She was able to connect me to the right person on the phone that could reconnect my phone and resolve my issue. I would highly recommend her and this store!
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February 2024 by Susan Ruggeri
Excellent experience. The gentleman who waited on me was super helpful, fast and efficient.
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February 2024 by Betty Dawn
Luke was great. I walked in and got started right away on purchasing my new phone.
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February 2024 by Bill Donovan
Jen did a great job explained what was available quickly transferred the data got me my accessories and I was on my way.
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February 2024 by Ursula Gordon
Caring, considerate, and quick service.
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December 2023 by Kristen Etzo
Great customer service. The folks working at the store worked very hard to accommodate those waiting for service. They were timely in helping me/others with their phone issues/requests.
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November 2023 by Ralph Chandler
Dave was amazing he was very knowledgeable about all the products. We left the store very happy with new phones and ⌚️ watches. Will definitely come back to this store to see Dave if we need anything.
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November 2023 by Ruth Moore
I had an excellent experience at the Bedford Verizon store. This is my new go to store for my Verizon needs.Jen was very helpful.Thank you Jen.
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November 2023 by Randy Parnell
Great experience...very professional and friendly staff...I will definitely be coming back to this Bedford store
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November 2023 by Carolanne Sturgis
Jon was superb! He is super knowledgeable and his customer service skills, patience and perseverance were second to none. He handled 5 new phones for us. And service transfers. One of my son’s was a particular challenge because it was broken and he forgot his passwords. Jon went above and beyond!
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November 2023 by William Frederick
This place is fine at selling things. They are useless at fixing problems, including ones that they caused. I wondered why the two other times I was there I saw people leave the store swearing. I now understand why after trying to get help from them. The employees here only care about sales, after that they could care less about helping people. They will haphazardly pretend to try and help you until someone enters the store. As soon as a potential sale enters the store they tell you you’ll red to call Verizon customer service to fix your problem… even though their incompetence caused the problem. I bought a new phone here and had my mom who has Alzheimer’s get a new Verizon account here. I specifically said she had to have autopay set up. The girl told me it was and sent us on our way. It wasn’t, went back to get it fixed, dude tried for 5 minutes and quit as soon as people entered the store and told me to call customer service. I will never spend another dime at this store. Good riddens.
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October 2023 by Bianca Harrington
This place was a joke! And absolutely no help!!!! Gave me the run around all week whatever happened to good customer service? my phone has been out all week went there they set up an home appointment noone came to my house they told me it if i brought my husband in they could help did that still didn't get anywhere me spent hours in that store and on the phone with Verizon literally about to drop you guys ?
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October 2023 by K B
Great customer service- fast service- great knowledge- great download speed to acquire new update on new phone before you leave the store.
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September 2023 by Judi D
Dave is very thorough, explains what is needed, how to solve the problem, answers all questions and makes sure you get all credits and accessories needed. Very polite and knowledgeable.
