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November 2023 by Sophie Carrier
I make the 30 minute drive to VIP anytime I need my car serviced. My whole family is completely loyal to VIP and has always been since we came to the U.S. They are incredible, timely, and always graciously willing to explain anything I have questions about. Thank you VIP, and thank you Tim! Tim has been an incredible help.
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October 2023 by James Puayan
A friend of the family who knows very little on cars took her car to this vip In Bedford nh to have a check engine light looked at after about a hour they came back with it needing 6 spark plugs and 2 coils due to it having a misfire on cylinders 2 and 3 after replacing them they said she was all set and gave her a bill of $950 for very little work after about 3 days the car was running worse then before upon inspection of the engine myself I decided to do a few quick checks that I would assume a well equipped shop would have done before throwing parts at it and having $600 in diagnostics after checking fuel spark and the basics air filter etc I took a compression reading on all cylinders after doing so witch only took 20 mins I learned cylinders 2 and 3 had 70-85 psi compared to the 150-180psi required by Honda after a disassembly of the top half of the engine I found a broken piston ring and damaged to the piston and cylinder walls causing the engine to run as it did after looking at options and taking with the owner we decided the best way to fix this problem was to replace the engine with a used engine from the local lkq for $1250 I installed this engine entirely free of charge due to this company taking advantage of someone who knows nothing about cars I will include the vin on both engines and will remove this post if the owner or manager’s contact the owner and make it right on the error they missed and over charged for I will be waiting to hear back from the owner until then I would only bring your car to this shop for tire repair and nothing else we are human and miss stuff and make mistakes it’s understandable so make it right vip I have more proof in you need itService: Auto engine diagnostic
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October 2023 by JOHN WALSH
IF YOU ARE A VETERAN THIS MAY INTEREST YOU I just wanted to give a shout out to VIP Tiires and Service 56 S River Rd Bedford NH. Last week I went in to have my yearly car inspection and get a sticker. They found out I needed brakes and rotors. I asked them for an estimate which they provided, and told them I would call to make an appointment. I then asked, how much do I owe you for the inspection and the service manager (Sterling) then said, “do you have veterans plates on your car”? I said “no, but I am a veteran”. His next words, “veterans get free inspections” just caught me by surprise, I really didn’t know what to say for a moment, but I thanked him and told him I thought that was a really nice thing to do. He then went on to tell me they also give veterens 10% off any service up to a total of a $75 discount AND the reinspection is free. Well, I still had to check around and see what else I could get for estimates. Their estimate was right in line with everybody else’s and along with the 10% discount and the 45 bucks I already saved, how do I not do business with these guys. I brought it back at the appointed time, they took me right in, did the work and delivered on their estimate just like they said. In this day and age, to receive great service, with a smile, and on time was a breath of fresh air. Thank you Sterling, Brian, Shane and VIP for a great experience.Jack WalshService: Auto brake repair
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September 2023 by Megan Eldred
Great place for any car needs! Prices are fair, and staff is helpful and provide good info to any questions you may have! I had a few questions regarding a car issue I was having and they helped guide me to what I needed! Very welcoming and understanding and good at talking through any car issues or questions you may have!
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August 2023 by Lisa Winegar
I have used other VIP locations for oil changes, but i found the Bedford, New Hampshire location was extra pleasant to visit and did not mind a very short wait.
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August 2023 by Meghan McKenna
VIP always offers good service and fair pricing compared to going to get my service done at a dealership that upcharges services to make a pretty penny. Would recommend to friends and family!
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August 2023 by mary vance
I love going here! I always call and ask for maintenance and they are always able to get me in within 2-3 days! The service is so amazing and they are always kind and helpful. Always will go here.Services: Transmission
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July 2023 by Mark Lucero
Everytime I took my cars into VIP they always provided the best service to my vehicles. They are always quite knowledgeable and professional. Their pricing is always was they quote and after taking my cars to a few other places they seem to be a little lower in their pricing than other places. I highly recommend their services.
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July 2023 by Meredith Beaton
Needed a new battery and they stayed open later and waited for me to get there to install it. Sterling was great. Outstanding customer service. !!Service: Auto battery replacement
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June 2023 by Luke Mcdonough
Had my vehicle towed here after it broke down, the guy with the Mohawk behind the counter had a bad attitude and has poor customer service skills. Needless to say I won't come back.
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June 2023 by Tom Johnston
Really happy with the folks at VIP in Bedford. They know their stuff. It is always easy to get scheduled and I think the pricing is very fair. I have switched all my auto maintenance to VIP.Services: General repairs & maintenance
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April 2023 by Tara Anantman
I had a flat tire. Sterling was able to fit me in for an emergency appointment. I purchased two new tires, so I'd have ones with matching tread on the front of my car. I was happy with the service and my new tires.Service: Auto tire replacement
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February 2023 by P Dudley
I was indeed happy to be able to get my car fixed to return to Brattleboro area in one day. However, I am well aware of how long it takes to diagnose this problem and how easy it is. And that is about two or three minutes with the scanner or the code reader. If my mechanic can make money doing the same work for $150 or less, then why does it cost me $ 390 for spark plugs and coil at your place? I do not appreciate being taken. I could see that the knee-jerk response when I complained about it was, quote, that's for the technician's time. Employee repeats this again to me. I asked for the diagnostic codes and was not given them until after I paid and was walking out the door. It was not given to me, it was sent to my email. I did not meet the technician, I don't believe. The parts were also marked up greatly. This should have been $200 less and you still would have made money just like my guy does over in Vermont. Everything is a ripoff in New England. Why am I here? Because I like snow. Have a nice life.
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February 2023 by Kim Wall
I started using VIP auto last year for oil changes and tire rotations. Very professional. We rarely have to wait very long. Highly recommend.Services: Tire rotations
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January 2023 by Nick Mugica
5 Stars! I ordered my tires off of TireRack and had them sent to VIP in Bedford. I had never had my car serviced there before but after reading reviews, I decided to give them a shot. I’m glad I did, they had my car in and out within a few hours hassle free (tires installed and aligned) and my car rides great. Thanks Sterling and the rest of the VIP team!Services: Auto maintenance