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March 2023 by C B
Do not buy a carpet from this place, avoid at all costs! They will not stand behind the product you purchase and the installation team they work with are terrible, lazy, and disrespectful of your time and needs.
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November 2022 by Hallmark H.
went there and they said I couldn come in without an appointment- even though website did not mention it. I was told there is a pop up ad and many people miss it....so I made an appointment and had to take a half a day off because their hours are so limited. Arrive and there is a note taped to the door they are closed! WTH - no one could call me? I drove 30 mins and took time off of work Terrible customer service
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May 2022 by Neil Shapiro
Great service...Great selection...very knowledgeable
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October 2021 by keiran beamer
Poorly managed place, I have never seen such dishonestly within a company. They don’t pay their staff. No one knows what they are talking about, especially Larry hes a world of frustration.
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May 2021 by Gerard Keating
My laminate floor installation required the installer to level the concrete before installing the laminate. When they came out to quote the job, the manager was aware that leveling the floor was required; obviously not the first time Floorworks had to level a floorThe installer did a very poor job leveling the floor and the floor still has several soft spots, even after the installer came back several times!Each time he came back he had to take up large sections of the flooring to re-level. And, he knew it wasn't level and just ignored that fact and installed the floor anyway. He ended up having to come back three times, rather than doing it right the first time! The manager even came out and saw the issues and the outcome didn't change.According to my contractor (who's outstanding and a stickler for perfection), the main issue was that when the installer was applying the leveling compound he used a too small of a tool to spread the compound (same size as a laminate piece). My contractor suggested to the installer that he use 2X the size leveler and the installer just ignored him.Overall, the installer did 'D'-grade work. Personally, I just gave up, determining that the installer was incompetent.I'd never use these guys and recommend that people who need a new floor look elsewhere.
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February 2021 by Chris Dulmaine
I wouldn't pay this business in advance, they will take your $ and do whatever they like. They do not care about their customers one bit.Eileen N.- What I told your employee was that Floorworks had taken my money for an area rug that you promised me 3 weeks ago for the delivery of a home gym. That I had repeatedly scheduled freight delivery of the gym based on your employees promises that you would finally cut my carpet, and each time they had lied to me. That multiple times I had asked for my money back and was told that would not happen. That I had been promised that the rug would absolutely be ready on this Saturday, which it was not.Eileen, I admit that when I asked to speak to a manager and was told there was no way to get in touch with one, I told your employee I thought she was a liar. (I find it hard to believe that someone that doesn't know how to make a sale or a refund or how to find an order or anything else, is alone in a store without a lifeline). This ended up a good guess as you called me from a private number shortly after to berate and swear at me on the phone.Eileen, I also asked your employee why she would work for a business like this and recommended she just leave. That obviously her boss didn't care one bit about her to put her in that position.And, btw Eileen, you are 100% a liar. I have the phone logs from the 2 conversations I had with your employee and they totaled less than 5 minutes. You absolutely do not have audio like that because that is not what was said. It is a crime to record me! You only refunded our money after we filed a dispute with our credit card company. What you replied here simply a lie!Fix your business and stop blaming other people! You cost me $$ and I'm sure this isn't the first time you've misled customers and tried to rip them off!
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February 2021 by Chris D.
I wouldn't pay this business in advance, they will take your $ and do whatever they like. They do not care about their customers one bit. Eileen N.- What I told your employee was that Floorworks had taken my money for an area rug that you promised me 3 weeks ago for the delivery of a home gym. That I had repeatedly scheduled freight delivery of the gym based on your employees promises that you would finally cut my carpet, and each time they had lied to me. That multiple times I had asked for my money back and was told that would not happen. That I had been promised that the rug would absolutely be ready on this Saturday, which it was not. Eileen, I admit that when I asked to speak to a manager and was told there was no way to get in touch with one, I told your employee I thought she was a liar. (I find it hard to believe that someone that doesn't know how to make a sale or a refund or how to find an order or anything else, is alone in a store without a lifeline). This ended up a good guess as you called me from a private number shortly after to berate and swear at me on the phone. Eileen, I also asked your employee why she would work for a business like this and recommended she just leave. That obviously her boss didn't care one bit about her to put her in that position. And, btw Eileen, you are 100% a liar. I have the phone logs from the 2 conversations I had with your employee and they totaled less than 5 minutes. You absolutely do not have audio like that because that is not what was said. It is a crime to record me! You only refunded our money after we filed a dispute with our credit card company. What you replied here simply a lie! Fix your business and stop blaming other people! You cost me $$ and I'm sure this isn't the first time you've misled customers and tried to rip them off.
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November 2020 by Dan Waterman
These folks were great dispite Covid-19. I would recomment them. Their selections were plentiful.
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November 2020 by Julien & Deb Marquis
We are very pleased with the way our floors turned out. They look fabulous!The installer, Larry, did an awesome job. Everything looks great. The gentleman was very nice, professional, and we felt very comfortable with him in our home.We recommend his work & Floorworks to everyone who sees our floors.
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August 2020 by Julien Marquis
We are very pleased with the way our floors turned out. They look fabulous! The installer, Larry, did an awesome job. Everything looks great. The gentleman was very nice, professional, and we felt very comfortable with him in our home.We recommend his work & Floorworks to everyone who sees our floors.
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August 2020 by Lorraine McPhillips
Great local store for all your flooring needs. They recently installed a bathroom tile floor and it looks great.
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August 2020 by Joe Deveau
Great job refinishing the hardwood floors in two rooms. The work exceeded our expectations.
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September 2019 by Leonetta Doyle
The Floor Works was a recommendation and referral to me. I hired them to lay hard wood floors in a number of rooms in my home. They were most professional, cleaned up every evening after a days work and did an incredible job ! Even my husband was most impressed with their work especially with the minor details. We love our new floors!! I would most definitely recommend them or have them return for future jobs. Well done men!!
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August 2018 by Barbara Dickinson
The Floorworks has been and still is top quality with excellent craftsmanship. Darn, but they are busy so scheduling was difficult, but definitely worth the wait. Highly recommend them. All persons I came into contact with were professional and excellent at their jobs. Excellent choice for flooring.
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June 2018 by Gary A Fortin
We managed a carpet install for a Fortin Home Watch Plus client. The ordering process was easy, and Christine was very helpful. Installer, Dave was professional, courteous and did a beautiful job - even vacuumed when he was done. Thanks for a great job!!