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November 2023 by Jesse Kruszka
Amazing experience at Grappone Mazda in Concord, NH. The sales department is incredible. Tim and Justin were accessible and knowledgeable throughout the process. There was strong, consistent communication every step of the way, and Tim always made sure I was able to contact him with questions or concerns. They left me feeling welcomed and supported throughout the entirety of the situation. It's obvious Grappone is trying to build relationships with their clients rather than just focus on sales transactions. Would highly recommend buying a car from Grappone.
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September 2023 by Colin Caldwell
My car experience with Grappone Mazda has been outstanding. My sales consultant, Tony Dimino, was professional and personable. I would recommend him to anyone looking to purchase or lease a new Mazda or preowned vehicle. The rest of the staff was polite and efficient. A great overall experience. Go to Grappone Mazda and ask for Tony.
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August 2023 by kaelyn
Excellent service here at Grappone Mazda. What really made our experience above and beyond was our sales representative, Tony. He was absolutely incredible and found my dream car for me. I purchased a new Mazda cx5 premium and I couldn’t be happier with the car and with my overall experience. Tony, thank you so much for your hard work and amazing, friendly attitude. I’m reccomending Grappone Mazda and Tony especially to all my friends and family!
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August 2023 by Kevin Butler
My daughter bought this CX-5 Premium today from Anthony Dimino at Grappone Mazda. He said he was fairly new to Grappone but I’ll say he was a pleasure to deal with. He truly was excited when my daughters credit rating came back excellent resulting in a lower interest rate. When we picked it up, he showed us everything and again was excited for her. Highly recommend this dealership and Anthony. We will be repeat buyers here for sure! Thank you Tony well done!!
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August 2023 by Deeanna Boisvert
I am very disappointed to be giving this place two stars. Overall my experience here was not great, I got my second ever car here, a 2016 Mazda CX-5. I also went here for every servicing for the car, but I will not be back.Reading other reviews on here made me realize I am not the only one who has had a poor experience here as far as mechanical aspects go. I have had my car there a total of 4 times for various things including an engine replacement and now a transmission. The new Mazda adviser by the name of Steve was really great in the process but that was about the most positive experience I had there in the 4 years I have owned my car.On another topic, while I was going through all of this trouble with the transmission tried to reach out to the owner Amanda Grappone about what was happening. I left her a voicemail as well as left a message for her with one of the front desk ladies and I never heard back from her.
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August 2023 by michael beausoleil
Above and Beyond Service ExperienceI purchased a Mazda Certified used vehicle from a Mazda dealership in N.Y. The vehicle was sold as such with a severely bent rim. It is a relatively new vehicle with only 8k miles.When I tried to get a resolution from the NY dealership I got no response.Service Advisor Clinton Dube at Grappone recognized the injustice of the NY dealership's conduct and worked with Mazda USA, and the NY dealership to urge the NY dealership to step-up to their obligations. Clinton went above and beyond to make himself available after hours contacting the various involved parties and ultimately got the cost of the replacement wheel and associated labor covered by the NY dealership.Clinton even went a step further and approached his Grappone management out of concern for how the situation looked for Mazda USA, and out of an abundance of customer-concern, Grappone made a unilateral decision that I should pick up my car with a zero due balance (there should have been diagnostic costs, and it was also there for an inspection). I was left speechless as I had my wallet at the ready. Apparently Mazda USA also participated in that outcome supporting Grappone.Clinton, Grappone Mazda, and Mazda USA didn't need to what they did, but they did it regardless. This was far and away the most surprisingly positive, motor-vehicle service experience I ever had, and I've been driving for over 40 years.Thank you Grappone!-MB
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July 2023 by Sam F.
Made my first time car buying experience a breeze! With straightforward pricing and a great team, I was able to purchase a car the day after test driving it! They made trading in my old vehicle and buying a new car out of state so easy! They have a great team who are so helpful. A special shout-out to Justin at Grappone who went above and beyond in helping me find the perfect vehicle! Please don't hesitate to check them out and ask for Justin! I will absolutely be back for my next car buying experience!
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July 2023 by Frank Ritter
My wife bought her last two vehicles at grapony Honda excellent service everything was great. I came here looking for a car for my mom and found something a great shape I thought the price was spot on dealing with sales was incredible. I've been looking at a lot of vehicles and don't have a lot good to say about many places from inventory and salesman and just being honest but I had it absolutely excellent experience acropony Mazda test driving talking about vehicles salesman was wonderful cannot complain
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June 2023 by Rob Carroll
Poor service and attention to detail. Drove from CT for a used 2023 cx9. Called ahead and told car was in pristine condition. In person inspection showed clear evidence of subpar (terrible) bodywork. Numerous imperfections on driver side fender, thick orange peel on same fender and front bumper, deep swirl marks on hood, hood misaligned with surrounding panels, and no feathering of paint on surrounding body panels. A regional technical school does better work. Damage was not reflected in price. Was then told there was another car on site exactly the same but wasn't listed in inventory yet. Car did not have same options. When different car was listed on site it was about $2K less than offered to me. Was told this price difference was because their used car inventory was revaluated and price adjustments were made. Two weeks later the first car with terrible bodywork still listed at same price as if in pristine condition. Lots of talk around and excuses. Reasons many people dislike visiting car dealerships. Unfortunately can't leave zero stars.
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June 2023 by shayna beck
I recently purchased a used vehicle at Grappone. I noticed the transmission light came on shortly after purchase (however the warranty had expired by a few weeks).Clinton from the service department went above and beyond to make sure everything was taken care of for my vehicle. He was super communicative. He advocated for me and my vehicle, and honored the warranty. I appreciate everything Clinton and the team at Grappone did for me, and my Jeep is running smoothly!
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April 2023 by Natalie Farias
I had a free state inspection today because I bought my car here last year. The customer service people were pleasant & helpful. The waiting area was very spacious & bright with free coffee, tea & snacks plus a vending machine and I believe a food truck in the side parking lot. Free wifi, tv & a children's play nook. All spotless. But the best part of the inspection was the text I received from the tech who sent a video as he was inspecting my car! That was a first for me.
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February 2023 by Christopher Britland
Recently had the pleasure of dealing with Justin at Grappone Mazda. Purchased s gently used CX-5 with no hassles and no pressure, unlike several other dealers we visited. If you're in the market, this dealership is the way to go.
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February 2023 by Warren Mindearth
Bought a new Mazda from them that had an issue with the roof rack. I’ve bought dozens of new cars over the years; VW, Ford, Buick, Subaru, Toyota, and Tesla. Grappone Mazda was hands down the best in customer service. They went above and beyond any dealer I’ve ever dealt with and made sure our new car was fixed correctly. Thank you
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February 2023 by Cam Keay
My fiancé bought a new Mazda and 3 months later one of the fenders/ trims fell off on the highway, we took the car to Mazda they said it would be surely be covered no problem but the part was on back order, fast forward 8 months later they tell us that there’s no record of a part being ordered, so they re order said part, 4-5 months go by we still here nothing until we reach out and they told us that the part was there but there was no record yet again of the part being ordered and proceeded to deny that said part was covered and charged me 218 bucks because there was “no records” of us ever bringing the car there. Would not recommend buying a car here.
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November 2022 by Kimberly Porter
Disappointing experience overall with a company That is supposed to have an excellent reputation. I chose to buy a car from a dealership with hopes of getting a vehicle that, though not brand new, would be in decent condition and have confidence driving it knowing they were going to thoroughly inspect it. I purchased a Mazda CX five in mid August, and have already brought the car in three times to get fixed or looked at, and will be bringing it back in for another check engine light tomorrow. It is November 1, I have owned the car less than three months. This was after a less than ideal sales experience, having waited over three hours after the designated pick up time to get the vehicle because it was being detailed…I emailed the customer service department of the company after my last service visit voicing my concerns and disappointment, and I never heard back from them. This is a company that claims to have excellent customer service and preowned vehicles, I would say, for me, this certainly is not the case.
