September 2020 by Roces USA
While the initial interactions with Brentwood Surplus was wonderful, there was an error in part of what we received. Upon reaching out they acknowledged the error/miscommunication during finalization, and said they would come pick up what was incorrect and issue a full credit. After months of not hearing from anyone I reached back out and was told the same thing again, this time by the owner. After just over a year with no one picking the items up I finally put the items on craigslist for sale. Brentwood reached out offering to buy them, and I told them the above story. They reiterated again that they would still take them back and issue a full credit. I've since reached out multiple times and STILL have not had anyone show up to get the items, or even an email back. I went from wanting to refer anyone that was looking for racking to Brentwood, to now advising people NOT to use them. I always prefer to support local, but will be going elsewhere for future needs.