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October 2023 by Vicki Hanson
After my 18 year old daughter waited for 3 hours for AAA to finally decide they couldn’t come until the morning I called Matthew at premier towing at 1 AM. He was there in 20 minutes!!! Wasn’t an easy tow as it’s awd and wouldn’t go into neutral. Not a problem. We were home by 2:30! Cancelling AAA no need to have it any longer. Thank you so much Matthew for not leaving my daughter stranded in the middle of the night.Service: Car towing
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October 2023 by Delmy Hernandez
Matt was a life saver. I called him Sunday night for a tow when I was over 35 miles from my destination and my car broke down. He arrived shortly after the call and thought he could fix my car and offered to bring it to his place of work to try. Which if fixed, would save me quite a bit of money. I agreed and about two hours later, my vehicle was good! He was able to fix it which allowed me to drive home!! This is the top of the line service and I would request Matt to anyone in the area! Thanks, Matt!! We appreciate you!
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October 2023 by Ariel Thomas
My transmission went just at the end of a highway exit during rush hour. I was so stressed out and overwhelmed, and 2.5 hours from home. I called my insurance and they couldn’t find any help, and after an hour of waiting, I decided to take matters into my own hands and find a tow myself. To my luck, I eventually found Matt with Premier Towing. It was the first call where I felt like I had a friend on the other line, an incredibly relieving feeling when you’ve been on the phone to no avail stuck for hours and so far from home. He talked to me like I was a friend in need and not a business call. And he was willing to drive at this spur-of-the-moment request from NH to ME - an incredibly long drive to my destination - to come to my aid. I honestly don’t know if I would have found a way home that night without him. I had arranged transportation for myself but as anyone knows in these situations, figuring out what to do with your car is another story- especially when you are so far from home. Matt was very kind helpful, knowledgeable, and trustworthy. I knew I was in good hands when he helped me figure out how to share my location through my iPhone with him, and ensured we had a plan for myself and the vehicle in place. If you are ever in need of a tow, Matt is your guy. Thank you for helping me during this incredibly difficult day!
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October 2023 by Joshua Teixeira
I was working a little late and my car broke down on the my way home from work. The original plan was to have my car towed back to my place until I could schedule an appointment with a mechanic. After talking with Matt, he offered to bring my car back to his shop and fix it that night. He kept me in the loop the hole time and within a fews hours the car was fixed and ready to go. He was the only place open at the time and I am glad he was because it was some of the best customer service from a company I have ever experienced.
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September 2023 by Mary R.
When I lost the keys to my rental car, the rental company's roadside assistance connected me with Premier Towing and Auto Repair. This guy is amazing! The best you can hope for on a bad day when you need help is someone as patient, conscientious, kind, and skillful as the young man who came to my rescue. The tow presented a problem, as the wheels were locked and the car was in park, face in, angled on a corner of my aunt's lawn. He waited patiently while I tried in vain for over half an hour to reach a real live service agent instead of a chatbot, to consider whether we had any option to towing. When that failed, he went about the painstaking, strenuous, and complicated process of gently inching the car around to where he could tow it by the front end, careful not to damage the vehicle while also taking care to replace the clumps of sod unavoidably dragged up from the lawn. After towing all the way from Maine to Boston, he then had deal patiently but firmly with the rudest Logan rental car lot attendant who wanted to turn him away because it was late. To top off his considerate service, he delivered me safely to a separate rental facility where I could pick up a replacement car. Thanks to Premier Towing my bad day had a happy ending...in the wee hours of the next day.
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September 2023 by Rosie L.
Definitely call Matt. Came as soon as he could and provided professional service. Knew exactly what to do with my Vintage car and literally put it in my garage. --rosie
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September 2023 by Malina Giang
I had an outstanding experience with Matt's service. Not only did he meet me at midnight, but he also handled my lowered car with great care. His proficiency and promptness were impressive, and his communication was clear. To top it off, his price was the best around. I would highly recommend his services.Service: Car towing
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August 2023 by Rebecca S.
Most amazing service!!!Our emergency brake wouldn’t disengage while we were on a family camping trip. Stranded on a weekend with nobody we know around we called every local shop we could hoping to find someone to help us. Premier answered quickly and came to tow us within the hour. He was able to fix us on site without a tow and saved our weekend. Friendly and personable as he arrived on site and was set up to take digital payment as we didn’t carry much with us in a camping trip. The professional manner he worked to get us helped out saved the day. Thank you very much.Service: Car towing
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August 2023 by Min Lee
Talk about above and beyond! Matt arrived to tow my car late at night after waiting for over an hour for another tow service to even respond. I was so stressed, but I cannot tell you the relief I felt after Matt quickly diagnosed the issue and explained the problem in a way that was extremely easy to understand. Not to mention he helped us find a hotel to stay at, dropped us off, and he repaired the broken water pump the next day. By the way he delivered the car right to us at the hotel. That being said Matt is very inexpensive for the service he provides. If I was from the area he would be my go to! Can’t recommend Matt enough! Also if you have a chance to visit his shop it is very cool. Well organized and clean! Thanks Matt!
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August 2023 by Leeanne Campion
Matt was amazing in response time. After 3+ hours of waiting for my road side assistant to find someone, he saved me and my friend from being stranded 4+ hours away from home. Started my car by jumping the battery in minutes and is personable. I would not have had a safe vacation without him and his assistance at 3 in the morning!Service: Battery service
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August 2023 by Jonathan Nazigian
Great service! Clear communication. Fair pricing! Heading home from vacation in NH, we broke down on a Friday night during a thunderstorm. With most other repair shops closed for the weekend, we feared the worst. Matt with Premier responded quickly. They not only towed our van, but also gave us a lift to a hotel. The next day, Matt explained the diagnosis and repair clearly. He fixed the problem and we were back on the road! The van is running great. Such a blessing and relief to find fair, honest, and professional service so far from our home. If we lived in the area, we would definitely go to Premier for all of our auto repair needs.Service: Car towing
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August 2023 by Joe Crosta
This company has helped me out of a jam twice so far. Both times they were quick to arrive, professional, and upfront about what they could fix. Their rates for labor and towing are very reasonable, and they obviously tried to reduce the price of parts as much as possible. This most recent time they fixed my car the day that it was towed. If you are looking to get your car towed in the area, there is no place I can recommend more.
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July 2023 by Jonathan J.
Great service! Clear communication. Fair pricing! Heading home from vacation in NH, we broke down on a Friday night during a thunderstorm. With most other repair shops closed for the weekend, we feared the worst. Matt with Premier responded quickly. They not only towed our van, but also gave us a lift to a hotel. The next day, Matt explained the diagnosis and repair clearly. He fixed the problem and we were back on the road! The van is running great. Such a blessing and relief to find fair, honest, and professional service so far from our home. If we lived in the area, we would definitely go to Premier for all of our auto repair needs.
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July 2023 by Jeff Lemery
My truck decided to spit some fluid on rte 4 this Sunday after 4pm. Not an easy time to break down (couldn’t be repaired roadside). Another tow company failed to quickly respond and help me. They cancelled the call and left me stranded for almost 3 hours with impending rain in a high MPH zone. The team at Premier was the second one called and saved the day. They were quick to respond, easy to communicate with, and took me from mad on the side of the road to enjoying my Sunday evening. I owe them a huge thank you and suggest you use them for any and all needs!Service: Motorcycle towing
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July 2023 by Josephine Desormeaux
I can not stress enough how great Premier Towing is! I had a flat tire and called at 830 at night, Matthew came within 15 to 20 minutes and was quick, curious, and knowledgeable. He changed my tire fast and it was pretty inexpensive. I called another company first and they didn't have anyone to come change my tire, yet when my bf called they had someone to tow my SUV, strange how they couldn't do a change yet could tow it. Again Premier Towing should be everyone's first choice. Thank you for the excellent service!
