-
February 2024 by Elise LeBovit
Beware! I paid for expensive wood and was sold their cheapest wood. They charged my credit card and would never refund the $6,000 overpay. They were also very late on date wood was ready. They lied for over a month, saying check was issued to pay me back. The cheap wood dents, is all knots, and does not hold up. I ordered a Southern Heartwood reclaimed pine and was sold eastern pine which continues to shrink. The wood comes wrapped in plastic. I was sent a sample of the correct wood. In the picture you will see the yellow original wood I was trying to match and the white wood they sent. A nightmare company.
-
December 2023 by Julie Simpson
Where do I begin….if I could give zero stars I would. Ordered over 18,000 dollars worth of flooring, picked it up & upon installation noticed we were short about 15 percent. Acted like it was our fault, and btw, my husband is a contractor himself, it was measured correctly. After numerous phone calls, and very rude women at the front desk we were finally told to come in and pick it up. When we got there, the two men out back couldn’t find it, no clue, had to call Tom but he’s not answering either, again. After a few weeks, and playing phone tag with Tom, they sent a guy here to drop it off. He was definitely put out and very rude as well. Long story short, run far away from this business, you’ll be glad you did.
-
December 2023 by Julie Simons
I wish I had read reviews before ordering from this company. I preferred a custom table and chairs at the beginning of July and put down a 50% deposit. I was told the table and chairs would be delivered between October 10-17. Needless to say, it wasn’t. I finally received the table the week AFTER Thanksgiving, so I didn’t have a table for the holiday. I still don’t have chairs. Amanda says she does not have anything to do with chairs. Tim won’t return my calls. The people who answer the phone always claim a lack of knowledge about furniture. It’s been an incredibly frustrating experience. I gave three stars because the table is very pretty - though I don’t have any chairs so I can’t use it.
-
December 2023 by Elise L.
Worst Rip Off Ever Sold me different wood than sample sent out Charged me three times more than cost of wood Lied over and over about sending me back a refund Lost over $8,000 and got awful wood after waiting way beyond date promised
-
November 2023 by Ed Canto
DO NOT USE THIS COMPANY!!If only I had read the terrible reviews of the company I NEVER would have used them. I have never seen such lying and avoiding as Tom the owner has done.We ordered a custom wood island top and put down a $2,000 deposit. It is now 2 months over due and we still don’t have it!! We have asked for pictures of the top once they sourced the wood, and still haven’t received any photos. We have asked on 8 separate occasions and Tom literally kept lying and saying he would send them by days end, he never send anything!The front desk is conditioned to lie for him as well.Such an awful experience. My wife and I are heartbroken and are considering taking Tom to court. I see others have done so in these reviews so that may be our last option.Long story short, stay away from Bingham Lumber in Brookline and the owner Tom! Nothing but lies lies lies.I am calling the BBB and also the attorney general’s office to lodge complaints.I will update this post if we ever do finally receive our island top and let you know how that goes.
-
November 2023 by Blake Corbit
Woman was rude on the phone. I had to ask 3 to confirm a measurement before driving an hour. Thankfully I stood my ground because the boards they had in stuck didn’t fit my need. Don’t even bother calling if you need information
-
October 2023 by Meliessa H.
The owner is a pathological liar! Never delivered what was promised ...lied lied lied !!! And I personally know two other folks who tried to use them and the owner Tom said the same lies he told us !!
-
July 2023 by Josh Jarry
We placed an order for a table and chairs with Bingham Lumber and their furniture company. The experience working with Tom and Amanda couldn’t have been better. They were extremely helpful through our design process with thoughts and ideas as well as samples. Our table, chairs and barstools surpassed our expectations and have changed our home tremendously. We couldn’t have happier with our experience working with them on this project
-
July 2023 by Laurie Schalow
Horrible company. Do not buy wood from this place. Constant lying from the “manager” of the company on wood being delivered. When we finally had it picked up by a friend of ours in our area we found out it was not what we ordered! The company promised to make good on the missing wood of order but it never happened. BUYER BEWARE! especially if your out of state.
-
June 2023 by Shane Doherty
I hope by writing this review it can at least help someone avoid the pain and loss that I had to go through. While we were originally impressed by the showroom and meeting Tom Bingham and decided to do business with them on flooring, Fir ceilings, shiplap walls and barn wood for a new home build, when it actually came time to get the products that is where the troubles started. Wrong material delivered, broken promises over and over again on deliveries, making it right, etc. Weeks turned into months. Finally decided to cancel the flooring and ceiling portion of order and requested money back. At first tried saying it was non-refundable, despite none of the paperwork saying that. Then full acknowledgement of owing the money, but weeks of promises of a refund that never came. Finally sued in small claims court. Won easily, but still nothing paid back and that was over a year ago. Waiting on the courts to give court date for payment plan. Over $8k+ of money he is keeping from my family. RUN, don't be lulled into the trap of thinking this is a reputable business.
-
June 2023 by dustin deslauriers
Horrible company to deal with. Tom is extremely rude- out of touch with customers and lead times. Never ever buy here- unless you want issues with finish on tung oil products. Improperly coated and refusal to fix. Delivery times never accurate 4-6weeks means well over 12weeks and when questioned timing of delivery after they cancelled a number of times. Finally Tom threatened me verbally and cancelled my order after 12 week wait. Unreal experience- never had a company be so terrible to deal along with Tom who truly does not care about any customers. Buyer Beware!!!!!
-
June 2023 by dustin d.
Horrible company to deal with. Tom is extremely rude- out of touch with customers and lead times. Never ever buy here- unless you want issues with finish on tung oil products. Improperly coated and refusal to fix. Delivery times never accurate 4-6weeks means well over 12weeks and when questioned timing of delivery after they cancelled a number of times. Finally Tom threatened me verbally and cancelled my order after 12 week wait. Unreal experience- never had a company be so terrible to deal along with Tom who truly does not care about any customers. Buyer Beware!!!!!
-
May 2023 by Shane D.
I hope by writing this review it can at least help someone avoid the pain and loss that I had to go through. While we were originally impressed by the showroom and meeting Tom Bingham and decided to do business with them on flooring, Fir ceilings, shiplap walls and barn wood for a new home build, when it actually came time to get the products that is where the troubles started. Wrong material delivered, broken promises over and over again on deliveries, making it right, etc. Weeks turned into months. Finally decided to cancel the flooring and ceiling portion of order and requested money back. At first tried saying it was non-refundable, despite none of the paperwork saying that. Then full acknowledgement of owing the money, but weeks of promises of a refund that never came. Finally sued in small claims court. Won easily, but still nothing paid back and that was over a year ago. Waiting on the courts to give court date for payment plan. Over $8k+ of money he is keeping from my family. RUN, don't be lulled into the trap of thinking this is a reputable business.
-
May 2023 by Justin McLinden
I seldom post negative reviews online and certainly prefer to provide positive feedback whenever I can but in working with Bingham Lumber I have really no positive feedback for them. I understand why there are a handful of other low-ratings for this company.We had called in an order for heart-pine flooring and were advised 6-8 week lead time. About 3 months after the order was placed, I called in and told them we'd like to pick up our order in about week or two. Their lack of communication was appalling; I can't count the number of times I was told "we will call you back" but never received a phone call. This ended up delaying our project and we had to move things around to keep our schedule moving in a positive direction as we couldn't pick up the flooring when we wanted to.That's not what bothered me the most though. One day last week I spoke to the owner and I said I need an answer immediately on when we can pick up the order / enough is enough (we were supposed to pick up the next day) and he became agitated and he actually hung up on me and I was dumbfounded - not to mention he pushed us off until Friday. Absolutely unprofessional; I was actually left speechless. Not to mention Friday came around and he didn't confirm that the order was ready until Saturday morning.I would strongly urge others not to use Bingham Lumber. I know we will not be repeat clients of theirs.
-
March 2023 by Ashinavalon
Just a FYI, they've changed dramatically in the last few years. Used to have hardwood and lots of pine. First eliminated all the hardwood. Now they've eliminated most of the pine (still have a little but not much) Seems like the vast majority of their business these days is reclaimed lumber, which has taken over much of the lumber barn. It that's what your looking for then, its an option, but for me there's not much point of going there anymore.
