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October 2023 by Nicole X.
Wards used to be good. Unfortunately, lately, they have not had any quality control for at least this spring/summer. My boat was unusable ALL summer due to Wards not performing the work they were asked to. We asked them to give the whole boat engine a once over, replace what needed replacing and tune up the engine. First they MELTED the post on a battery, but, of course, it would not affect the rest of the electrical (HAHAHA), then they were supposed to do an oil change. We ended up PULLING OUT 2.5 EXTRA QUARTS of oil. If they had started it, they would have noticed it ran VERY poorly. Then it was overheating, which was caused by a VERY OLD RAGGED impeller, which was causing the engine to overheat. Once that was changed, it still would not work. So, after a few thousand dollars to Wards, my boat STILL did not work. I have since taken it to a different person to get it fixed. Fingers crossed wards didn't screw it up TOO badly...We also purchased a new motor for our pontoon boat, but, as it seems, they did not change the fuel line (which was old and gross), but just hooked it up again. It took us a bit to figure out why yet another boat Wards worked on did not work. We changed the gas tank, fuel line, and got new gas (less than a $50 fix) and got it working. Wards had called a few times asking about other parts to be replaced, fixed, etc. but didn't ask about the fuel line, which I would have happily agreed to. BUT, You have been WARNED!!!!!
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August 2023 by Randy DeMello
Work was done in short order and problem fixed. ?. Staff was more than helpful and kind.
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July 2023 by Rob Albert
Ward's really came through for us! We were dead in the water on a Friday afternoon in June, and called 6 places who told us they could not look at the boat for at least 4 weeks. Ward's told us to bring it down and they'd have a look. They said it would be about a week out, so imagine my surprise when they called me 24 hours later - on a Saturday - and said it was all set and running great! Thank you so much Jay - the tech, and Amy for calling me, and Meghan for doing the write up/ intake - you were all super fantastic! Can't recommend them enough.
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June 2023 by jay gafford
Wards boats filled my propane tank..Fast & friendly service
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March 2023 by Amy Folsom
Seem like very nice gentleman I spoke with and if I was buying a boat as to looking for a job . They would get my business!!!!
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November 2022 by Matt Vertucci
Great experience. Needed an electric pontoon due to my lake's restrictions. They were able to help me get the boat just right for me. Rick and the team always kept me updated and made the process super smooth. Loving the boat!!
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November 2022 by douglas harrington
I bought a Harris pontoon boat from Wards last week. I dealt with rick the salesman about my situation and he showed me a boat that came in on consignment. The boat was exactly what I was looking for looking for i felt luck was going my way . Rick was more than knowledgeable about that particular boat and the motor a Honda, we hopped up on the boat and he showed me everything I needed to see . He mentioned They needed to detail it and that it could be ready whenever I want it. I said let's talk price, that's when I got a surprise I wasn't expecting, it was Thousands cheaper than the thieves on craigslist and Facebook marketplace were asking all day long . I went back to see the boat detailed , it looked great! We closed the deal, kevin from Wards gave me a great test drive on the lake to make sure everything worked and was in satisfactory condition and it was , I Learned a lot from Kevin and that alone is worth the trip to Wards !! Plus they register it for you right there!A great seamless experience I was on the water for the weekend . Thank you Rick, kevin , Victoria, for a great experience!Don't get ripped on craigslist or Facebook marketplace GO TO WARDS it's worth the trip!
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November 2022 by Corey Macdonald
I purchased a Crest Tritoon from Wards this year. The staff was great and made the buying experience an easy and pleasant one. The only knock on the whole process was the negotiation of my trade-in. I ended up selling it on my own so it all worked out. Will most likely buy again from Wards when its time to upgrade.
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November 2022 by Ali Gil
After 2 seasons of using them I'm beyond frustrated and annoyed. The first year we spent $5000 on redoing our seats, when we got the boat back our trailer lights were broken and our middle windshield was pinched under the other windshield and it was discussingly dirty. So we couldn't use the boat the day we got it back. This year our ladder on the back had a holder that held the ladder up that was drilled into the boat is gone and there is a hole in our boat we're it should be.(they put the ladder on for us last year too)Obviously I was very upset, the driver was extremely rude and accused us of taking the cover off there first like we knew something, yeah I know you put my boat cover on wrong to hide their mistake. Use any other marina if you want your boat back the way you left it, wards is so not worth their crazy rates. If you ask me
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November 2022 by Kendrick Poulin
Discussed pricing of a 12' seasprite with two representatives before the owner wrote up the paperwork. Both reps told me the 2019 model was $2100 and the 2020 was $2133. When I sat down to do my paperwork, the owner took over and told me the 2019 was $2100 and identical to the 2020 but the new model was, "a couple hundred more and I should go with the 2019". Not sure if he was trying to take advantage of a younger customer or just wanted to get the 2019 off the lot. Either way, poor business practices.
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November 2022 by Shawn Williams
Bought my first boat from Ward’s a couple weeks ago. What a great experience! Rick my salesman was absolutely awesome! I couldn’t have asked for anyone better to help me get through the process. We had a couple small problems with the boat that they took care of very quickly. Everyone was very kind and welcoming to my entire family and answered all of our questions. When the time comes for the next boat of service we will definitely be back! Thank you Ward’s for helping us make awesome summer time memories!!!
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August 2022 by Rick O.
We were referred to Ward's Boast Shop by a neighbor, who had recently purchased a boat there. We ere first-time boat buyers and started communicating with Rick (sales) via email. When we got to the shop to begin looking in earnest, he was great. No pressure, stayed within our budget (well, our budget had to be tweaked; remember we were first-time boat buyers), explained all the options and guided us through the entire process. When the boat was delivered, Kevin walked us through all the major systems, as well as giving us the benefit of his years' of boating experience. We went for a ride, with me at the helm, until we were both comfortable that I was off to a good start. He even fixed a loose connection that prevented the boat from starting. The one warranty item we noticed, a scratched dashboard, will be replaced when www store the boat to winter. All-in-all, 5 stars ! Thank you, Ward's
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November 2021 by Bobby Vieira
Just went to register my boat but she was pleasant to talk to too. Has a ship store packed with everything need. Well stocked!
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November 2021 by Al Hart
The staff are so friendly and helpful. Always a pleasure to go there.
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November 2021 by Brett Harmer
Great place. Super helpful. Easy place to deliver. Great staff.
