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September 2023 by Thomas R.
Got me in same day for oil change very friendly staff. Transparent and fair pricing. I will use there services again. Ask about becoming a Car Care Club Member for additional savings
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September 2023 by Mark Cleveland
Went to Next Level for and inspection, truck had just come from the Nissan dealership where I’d had my oil changed but a 1/2 hour before. Went to Next Level cause I’d thought the inspection would only be 15 bucks…nope that’s gone up it’s now $50. Nissan dealership said my truck was good that everything was good and the brakes had between 8 an 9mm of pad…Next Level wouldn’t inspect it saying I needed rear brakes and rotors and that we sent you pictures. No pictures received, what a rip off. Follow up…Got the pics, have according to them 4mm of brake pads on the inside of the rear…funny that should pass to me! It’s not metal on metal…and if Nissan didn’t think the pedal push was any softer than any other Nissan why should it matter to you. Truck stops fine. Don’t go to Next Level Automotive for an inspection…guarantee if they can’t find something they’ll make it up. Truck passed at the dealership no problem and they only charge $40 bucks…stay away from Next Level. They’ll just cost you money and rip you off.You have Been WarnedService: Vehicle safety inspection
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September 2023 by J K
Best personal service from an auto shop I have experienced. They took pictures of parts that will need replacing soon and gave the cost to fix them. They are very pleasant to talk to and never tried to push to replace them right away. I will be bringing my car to them from now on. They deserve 10 STARS.Services: Tires
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September 2023 by Kayla Manning
When ever I need car work I always call Next Level Automotive. They are so kind and so professional. No repeat issues, when I bring it in they always find and fix the issue without having to bring it back. The guys are great and the woman at the front is sweetheart.Services: General repairs & maintenance
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September 2023 by Timothy Hoyt
Great communications and customer service. NLA has shown that they evaluate the issues and determine the appropriate action. They have shown this on multiple occasions and have won my auto repair business for any future needsServices: Tires
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September 2023 by John Stroh
The service was good but, it seems like it's under new ownership. The same people don't seem to be there and, I'm wondering if certain services needed to be done. I trust them highly because of my past experiences. Just question any add on unknown repairs. In other words, know your vehicle..... just an update from my last post. They reached out and realized they didn't send an inspection report. I now have it. They're the same owners, just upgraded. They care about you and your car and do their best to keep you well informed of potential problems. Very appreciated. I trust them and recommend them highly. Going there again to fix issues before they become costly. Hope I see the owner soon to shake his hand for being upstanding and true to his word...a rarity these days.Services: Air & cabin filter replacement
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September 2023 by Carla Houck
I cannot say enough positive things about Next Level Automotive. They are a wonderful, trustworthy business that ensures all my cars are running properly and safely! I appreciate their ability to to accommodate last minute services and their hard work to get the job done as soon as possible. Thanks to Eric, Tori, Sean and all other employees that make this business so successful!
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August 2023 by Tricia Juvet
Clean facility, very friendly staff , sent photos of what my car needed or things that I should be aware of. My car is a foreign make but they knew my car inside and out. Felt the price for the work was reasonable. I will use them again.
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August 2023 by Sheila S.
Honest, friendly, reliable service. We count on their knowledge and expertise for all of our family vehicles and always feel like we are getting a fair deal.
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August 2023 by Elias Z.
Don't typically leave reviews but this transaction deserves one. Concern was the computer would shut the blower motor. Took the car in for a diagnosis /estimate and waited in the waiting area and was kindly informed it could be a while. My preference to wait and be informed. Nice people enjoyed my stay there. When I was called on the counter I was told what also appears on my receipt."The a/c module had a code for the blower motor. Erase codes and now the blower works. No more faults found."Bill $150 for one hour of mechanics labor. " So you know which customer I am, service performed on 8-8-2023. Told receptionist NEVER AGAIN.. Order for tires is going elsewhere. 8-9-2023 in response to your comment. What you should have understood from the review, is that I was there could have given me an estimate, and not billed an hours work for a 2 min job. No one said free, don't know where you got that idea. The only thing I know that is free is your waiting room: Free of customers!
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July 2023 by Jonathan Houck
I've got a 15 year old truck and a 1 year old and I have been bringing both here for work for for a few months. I asked them to get the old truck ready for a long drive and when they were done I asked if it's good to go and was told the mechanic said he'd drive it across country and would let his mother... Lol Solid shop with fair prices and good availability. Location is kinda out of the way, but still super easy if you're in and around Concord.
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July 2023 by Ingrid John
Thorough and affordable. There is no pressure to spend on non-urgent repairs, or even the urgent ones! My bill actually ended up being less than was quoted.Services: General repairs & maintenance
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June 2023 by S P
First time at Next Level Automotive, very impressed with the phone call on what needed to be done before doing it, it was nice having the option. Also sent pictures of the inspection on my suv loved it. Definitely recommend!!Services: Tires
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June 2023 by screwed p.
Would not install my factory tire sensors (TPMS). Quoted $450.00 to install four of their aftermarket sensors, balance, state inspection. Factory sensors are $46/ea. =$184. Their aftermarket, $30/ea = $120. SI=$15. So, $250. labor?!? They brag of their $15 state inspection. A "lost leader" (look it up). Contract with Darby for computer SI interface = $7 per SI. so they charge $8 for an SI!?!? They have to find something wrong with your car to fail SI. Call the DMV inspection bureau and the AG's office.
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May 2023 by Kelly Garvin
These folks were fantastic- I had a state inspection ($15, can’t beat it!) appointment and not only did they take photos of my car for the corresponding inspection line items, they were fair, didn’t try to make me sign up for services, made reasonable recommendations based on their findings, and were very kind and pleasant to work with. Highly recommend!
