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February 2024 by Dorothy Clarke
I have been using this office for over 10 years and this is the first year I've questioned if it's worth it. It cost me over $1,100 to have my taxes prepared. Last year I had 10 pages of gains/losses, and this year 9 pages, the biggest difference was the increase of over $700 in filing fees. I do understand it's time consuming, but rates should not have increased by over $700 dollars. I will be looking at other options next year.
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February 2023 by Mechelle Moore
Paulette Allen our tax helper for h&r block has been our tax preparer for the past 4 years every year she remembers us in our situations and our employment she's enjoyable to be around she every year make sure that all questions are asked and that we leave there with no uncomfortable feelings or unanswered questions she gives us tips on what the next year could bring and how to be prepared or prepare ourselves for changes in our taxes she's a blessing as long as his work is like Paulette Allen you will always have customers coming back like us... I'm sorry if I'm not supposed to use her name and I hope that didn't cause any problems by saying her name if anything I hope it brought her the gratitude and being noticed through our company the way we noticed her and the way we're grateful for herSincerely Scott West, Mechelle Moore
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February 2023 by Stephanie Colby-Grassette
I was always a turbo tax user but this year my tax situation was more complex than just a computer screen ? these guys were awesome!!
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October 2022 by Gabriel Croft
This year, I booked an appointment with H&R Block after the mask "mandate" (request in actuality) had been lifted. Upon entry I was asked if I had a mask, had been vaccinated, and was told I was required to do this and that... Well I am a pretty self-aware and competent human being. I also am empathic towards others and their mentally frail state post-covid, so I understand everyone's over stimulated fear. But opinions and feelings on the matter are not law, they are merely (again) just feelings.The supervisor was very upset with me for explaining all medical questions are private. While I allowed her to vent, she was incredibly sarcastic, rude, and attempted to be condescending. She explained that the laws in Vermont were different, and then became infuriated when I explained that we were not in Vermont. Unfortunately a lot of people are being subjected to the "TV" pumping them full of misinformation and over stimulated ideas that aren't even fact based but are simply designed for a ratings boost. I was very calm in my encounter with her, but she continued on making numerous comments even over the other cubicles as my accountant and I sat there. I just couldn't believe this supervisor felt she could justify her bad and inappropriate behavior in the name of "doing the right thing"? Harrassing your customers with your political views is NOT in any way acceptable and never will be.After she simmered down, I completed my meeting, and said, "Have a great day" to her as I left. Nothing was said in return (of course). Behavior like this is a wonderful example of why America has become a third-world country full of lazy and incompetent individuals who make living here a liability for the next generation.
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September 2022 by Stacy Wyatt
So far, not a good experience. Dropped off paperwork approx 3 weeks ago and left 3 ignored messages
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March 2022 by Ann Leighton
Fast, easy. Paulette Allen was absolutely the best. She got me the most refund for my money! I loved her personality--very pleasant, efficient, kind, and personable.
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March 2022 by Karmen Letourneau
Paulette was very friendly, informative and went above and beyond to make sure we got back the maximum amount for our taxes this year and answered all our questions we had, including taking time to find out about one of the questions we had that she was unsure of. Very pleased with the service she provided us. 5 star rating!!!
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March 2022 by Gary
Convenience of locations, and expertise in taxes; I never have to burden myself with the ever-changing tax laws. My taxes are complex and my trust in Phyllis getting it right where I never could is very high!
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February 2022 by Holly Bartley
She was a very nice lady. She took the time to help us add up a few things and was extremely helpful. Definitely going back next year.
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February 2022 by Chris Croman
Phyllis Gagnon from your Claremont NH office is one of the most professional and courteous tax professionals that I have ever had the pleasure of dealing with. Great job, Phyllis!
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February 2022 by doug loubier
Phyllis G. was incredibly helpful, professional and nice. We would like to keep coming back to her every year.
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August 2021 by Joseph Montgomery
Very Helpful experience today
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June 2021 by Althea Garfield
Very disappointed In them this tax season.we told them how we wanted to file this year we got married and wanted to file as an injured spouse for me but the woman ignored it so now I have to go through b.s.to get it straightened out.one star rating is to much
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May 2021 by Charles Taylor
Phyllis always does a great job
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May 2021 by tim leavitt
Personality, knowledge an quickness.
