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November 2023 by Ashley Buffum
Exceptional service. The staff is friendly and accommodating. They were timely, waiting area was clean and comfortable and the services are very thorough. I went to 3 other places before I got in to VIP, going forward with maintainence this is the only place I will be going. Highly recommend.
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October 2023 by Jessica Stocker
After an oil change they sent me home with a panel under the vehicle missing multiple fasteners leading to it dragging on the ground. They claim the fasteners were already missing in which case I should have been notified before driving off. The did reattach it with some bolts but rather than apologizing or accepting responsibility I was met with excuse after excuse.
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October 2023 by Georgia Steese
I can’t say enough good things my experience! 100% satisfied! Everyone I came in contact with was very kind, very helpful, and very professional. Trice went above and beyond. Thank you VIP!-CSServices: General repairs & maintenance
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October 2023 by Jane C.
Getting an inspection appointment has been a serious PITA with busy schedules and two cars... out of the 15 places we called - only Jeremy said "bring 'em in, we'll get them in". We settled in for the day knowing they were busy and knowing we needed new tires for winter on one of the cars (for which we already had quotes from other tire shops). Inspection came back with our tires just under... Trice then walked us through options comparable to what we had quoted and said they could take care of it, the alignment and the inspection right then. They were professional, kind, accommodating and thorough... we asked for above and beyond, we packed our patience and the crew at VIP Claremont delivered.
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September 2023 by Anna Kercewich
I had 4 new tires installed about 2 months ago...wanted to wait before writing a review to make sure I thoroughly liked them ...and I do!They have an aggressive tread but are quiet while driving and they still make my vehicle easy to handle. Glad I got this brand... (Pinza tires). The guys working were also great... Not pushy.
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August 2023 by Anais Rhoades
Not sure about car service… but costumer service is a no. I walk in…. You are on the phone which is fine because this is a business so I wait. On the phone you tell someone to come right in after discussing tires. After you get off the phone, you greet me… wonderful. I ask to drop car off for an oil change you say you are booked up and you have availability this week. That is fine but you just told someone else to drop by. But I didn’t make a fuss. I leave and call back to make an appointment for 5 you say tech leaves at 5. I make one for 4 you say “are you going to be here right at 4?” What kind of question is that. Rude. I already felt something was off when I came in but when I called later it was confirmed. There were so many other ways you could have communicated any concerns you had about making appointments that late in the afternoon….Even though it says you close at 6 pm. Whatever. Taking my business elsewhere. I know you all are busy but it doesn’t take much to be kinder sometimes.
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August 2023 by Tammy Chambers
I was a walk-in with a tire that needed a plug due to a nail. I had taken it to another tire service and was told that there wasn't enough tread to do a plug and that I needed new tires. I explained to Jeremy at VIP that I just needed to get through to Monday as I was having new tires mounted. He assured me that the tire could be plugged and that it would be fine. I also told him that we were headed for York Beach for the weekend and was kind of worried about the tire going that far. He told me that I shouldn't worry and to have a good trip. I did have a good trip. Great service with confidence. I will be bringing my car to V.I.P. for servicing going forward.
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August 2023 by Jacqueline McCall
I had two wonderful experiences at VIP TIRES & SERVICE IN Claremont, NH. First I stopped in to add air to my tires and was promptly taken care of. A few weeks later I returned and needed a new tire which they promptly ordered and installed the next day and took me to rent a car nearby. This group is beyond professional. They not only do tires, but they do it all. I can't recommend them highly enough although I hope I won't need them anytime soon. Thank you VIP and Jeremy and your staff.Service: Tires
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August 2023 by Patricia Boisvert
Went in for inspection for my 2011 hyundai (failed ha!) Trice was great -excellent customer service. Same for guy who did the inspection (forgot his name). He was patient in showing me what failed. Service to repair done same day AND because I live locally, I was given a ride home and picked up at end of day. I cant complain about the charge(s) as Trice reminded me - I didn't go to VIP to buy cookies.....
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August 2023 by Mike Zyla
Excellent team they have here. Great service, and customer service. Came in without an appt to have my car checked out, and was in and out of there within 30mins. Trice took great care of me, and I left here with a smile. Thanks to the VIP team in Claremont for the great job!
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August 2023 by Mark Ellis
I just moved here and I went in to talk with them so I could start a relationship. I spoke with Jeremy and his associate ( can’t remember name) sorry but they treated me like I was a family member and provided many options for me I needed to go back to Florida for two weeeks today I went back they remembered our conversation from before how awesome is that amazing!!! Today they went over everything provided a lot man they could done things and charged me but they were honest and true to their words I’m a fan and will be a long term customerThank you again
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May 2023 by Chris Newcomb
Super inexpensive for a pre purchase vehicle inspection. Very fair and honest staff. Most basic jobs can be done while you wait. I've had two vehicles inspected by them and did not feel taken advantage of as many garages do around inspection time knowing your back is up against the wall.
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May 2023 by S. Traver
Update. I have now checked with a cousin in an affluent Boston suburb. For the same steps in seasonal tire change last month, the charge was $125……compared with my paying $148 here in Claremont, NH. Beware…..ask for $ quotes and shop around here!!!!Last Nov. I had the oil changed on my Miata. I had made an appointment ahead and specifically asked if they had all the parts, since this is an older model. However, that day, I waited 2 hrs, up to closing time, because of “short staffing and waiting for an oil filter to be delivered”. They gave me a card for a free oil change in apology. To use it, I would need to submit a Google review which I did.When I took the car out for the first time since winter, there was an oil spot on the garage floor. Since this had never happened before, they checked, and in the rush to finish last Nov., something had not been done correctly. So they fixed it, no charge.In person, I made an appointment to bring my Prius in for the free oil change and get the snow tires off. As I started to show the desk man the required online Google review to use the free card, he said no, not now, when you come for the oil change.4/27 I went in for both and the desk man said he’d need a printed copy of the review, and no he couldn’t print one for me. (How was I to go get a printed copy if they had the car for the appointment?) I pointed out that the VIP free card says “show us your Google review”. Nothing about a printed copy. Still, he insisted, so I only had the tires changed.The tire change WITHOUT the alignment cost was $148—way more than I’ve ever paid for seasonal tire change anywhere…even at VIP last fall!On the way home, the desk man called to apologize and say he’d been wrong, a printed copy of the review is NOT needed. I thanked him, but said it would have been good if that were determined while I was there waiting for several hours and could have gotten the oil change done as planned.Ironically, I have never done an online review of any place before —-but had to in order to use the Free Oil Change card. So now, I know how easy it is to do this one. Be careful what you wish for!Bottom line, based on my experience, go to VIP Tire if you have time and money to burn, and enjoy being frustrated.Services: Tire rotations
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April 2023 by Holly Rosendahl
They have been nothing but wonderful to me! They have been very understanding and kind when I had a migraine. I just walked in the other day due to car issues and they got me right in and fixed everything. They are great!!! I'm not going anywhere else! I trust them and I don't trust many people. I cannot say enough good things about them. Super friendly!
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April 2023 by Walter McManus
Yesterday my family and I made an emergency stop after coming from Lancaster, NH for a funeral heading to Virginia. My front end was shuttering every time we went over 50 mph. We stopped twice with shops that were fully booked. Jeremy got us right in and had the problem diagnosed and resolved faster than any of us expected. Can’t thank the shop & Jeremy enough for helping my family & I.Service: Steering & suspension repair