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January 2024 by April T.
We have taken our truck to them for service and not only can they ever give a specific repair appointment they then have the truck for extended time sometimes days. The last time they had the truck for 2 weeks for a warranty issue finally gave us a loaner after a week. We get it back and now it is leaking fluid. We need another Chevy gmc dealer in our area.
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December 2023 by Jackson Varney
Parts department is incompetent. Called ahead asking if they had a part in stock. Told me they had the part. Drove an hour to Banks Chevrolet, part not in stock. Thanks for wasting my time.
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December 2023 by Mary C.
Bought my truck there, the salesman was great and very attentive. Just went to get my first oil change, was treated like just a number. Can't make an appointment, first come , first serve. Arrived about 930 am.Was there for over 3 hours! People came in after us and left before us.WAY BEFORE US! Finally went and asked and was told another 15 minutes, 15 minutes later got a call stating " if you want it vacuum and washed it would be another half hour "! We had to decline because we never thought we would be late for our 3 pm doctors appointment ! When you're paying for the vehicle they are quick and nice, but when it's time for your FREE oil change you are put on the back burner and treated like just another number. Very disappointed with the way we were treated!
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November 2023 by Michael Bates
I have been a customer of Banks for 6yrs and until now had always been very satisfied with their service. I dropped off my 2016 Suburban LTZ for a Transmission repair on October 3rd, it was done through my extended warranty company (not through Banks), my repair was completed on November 1st (again not through Banks fault). Here’s where my problem with Banks comes in…. My car is ready and I can’t pick up my car, it’s called a mechanics lien. I couldn’t pick up my car until November 10th. This is unacceptable customer service, the acceptance of the warranty company to cover their repair is their promise to pay, I shouldn’t have had to wait until the warranty company paid. I lost 9 days of using my car because of this.
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November 2023 by Paul F.
First I have bought 7 vehicles over the years and sales has been outstanding! This review is on service. 2 years I got a recall on the airbag. I called and SERVICE said they would order it and call me when it came in Honestly I forgot about it but called the other day for an update. UUP NEVER ORDERED! A rep said he would order it and call me. Well 10 mins later he called said he found one. I called for an appointment. NP I just have to provide MY OWN TRANSPORTATION. I ASKED FOR THE SERVICE MANAGER TO CALL ME NOTHING. I CALLED THE GM F-ing VMAIL. STAY AWAY, STAY AWAY!
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November 2023 by Aaron H.
currently waiting for a diagnosis for 3+hours so far with no communication. . This dealership looks very nice, they have obviously spent a lot of money on the facility but the customer experience is very poor - The facility has poor signage so you dont know where the service department is, waiting room, etc. You have to ask. The customer communication is poor throughout this dealership. Knowing that I would be spending 4+ hours waiting in a room, just for a diagnosis, is ridiculous. I would have happily rented a car or arranged to be picked up if they had told me it would take so long. They don't offer rentals or loaners, which is unusual for a large dealership. Why not? The fellow next to me just said that's it's been 3 hours so far waiting for an oil change. ugh. are you kidding me? Shouldn't that take about 30 mins? Nobody seems to care, most employees seem unhappy to be here. I would also be interested in buying a new truck. As I walk around looking at vehicles no one acknowledges me. I am not coming back here.
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October 2023 by Louis Miccolo
Very thorough and priced excellent. Love the folks, very friendly!
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October 2023 by Ronald Marcoux
First oil change for my 2023 Silverado ZR2 and I can’t say enough about the courteousness I received from start to finish.From being greeted when I drove in to the phone call I received saying it was ready and all the way to checkout. Thank you all and I Look forward to seeing you all next time.
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August 2023 by Michael T.
I wasn't really looking for a new truck but then I realized I was Here I found a gently used Ford 2018 F250 with a V plow at this Chevrolet dealer. I have an old 2005 Silverado so know the brand well. I couldn't be happier with the service I receive and smooth transaction without the used car sales job I saw in so many other places. Lis the nicest waiting area anywhere.
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August 2023 by James Kirk
Great service!
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June 2023 by Ryan U.
I came to banks because my favorite salesperson from quirk had moved here. Boy did I f*** up. I came in looking for a new Colorado and I got prices of 580/mo with over 7k equity in my current trade in.It took about 5 negotiations to get it to a price that still is barely competitive at 390.I went back to quirk where I got my original vehicle and her first price came to 420 while only offering me 4k in equity on my vehicle even tho they are the same price truck. Let's just say after negotiation I got it for a way better deal. WAY BETTER DEAL. I wouldn't trust this place at all, and I was sad to see my best salesmen who has sold my family and I multiple vehicles have to work in such a shithole dealership. They will give you b******* stories of "I'm not gonna make any money" or "I have to feed my family too" etc to make you feel bad for asking for a reasonable price.I was asked multiple times about my experience from salesmen, the managers, etc. When I responded with my bad experience I was completely ignored. Go to Quirk in Manchester and save yourself the hassle.
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May 2023 by Chris B.
Sadly, despite what I said in my first review, I brought the car back to Banks for tire rotation and inspection. They failed the inspection on a pinhole crack in the windshield. I then brought it to a local shop in Contoocook and they said - per department of motor vehicle regulations - the crack has to be at least 2 inches long and obstructing the drivers view. This shop PASSED my car on the inspection. Wow! The inspection at Banks cost me $49 but that was the price of getting out of that bad relationship, never again. Grappone is absolutely getting my business next year.
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May 2023 by Ken H.
We bought a Chevrolet Bolt from Banks in 2019. It has been subject to three recalls, the most recent a safety issue relating to potential fire. We live in Moultonborough, a 1+ hour drive from Concord, but Banks was unable to offer any service option for the most recent recall that did not involve dropping the vehicle off (which would require someone else driving 4+ hours to pick up and drop off) or waiting 8 hours because Banks has only one EV tech working. This is pathetic service.
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April 2023 by Elena G.
Bought a certified used car in November. Transmission issues from the start. Engine light is on (again). Told it's from using auto start. Solution was to remember to shut it off every time you start the car. Hopefully it's not a problem to drive it with the light on until a week from Thursday (9 days is the soonest service appointment). Once the car is off the lot, you are on your own with them and I can't even imagine what "certified " means to them. Gross feeling when you have a sizeable monthly expense for a lemon, that was sold as certified. I can't even imagine what they're going to charge me to fix the junk caddy they sold me.
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March 2023 by Donald Macdonald
Best customer care I’ve ever experienced. They know how to treat their customers even after you’ve bought a car.
