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October 2023 by Brenda Bradt
Our salesman Geordie was fabulous. He took lots of time to explain the many dials, buttons and knobs of the unnecessary extras on these new cars. The staff was polite, friendly and knowledgeable. My only complaint was the time it took to finish the sale. I would definitely buy another car there.
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October 2023 by David Warren
We recently had service for our check engine light and as always we had top notch service from the time we arrived til we were told they found a sensor that needs to be replaced but it might take a while for it to come in with the strike going on. Gary was on his game as always. Very pleasant to work with. We have been dealing with this dealership for several years. We always have great service.Thanks.
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September 2023 by Richey R.
I've been to this dealership twice for them to take care of an airbag recall. Both times I have scheduled these appointments weeks in advance. 1st time they told me they didn't have the parts 10mins after my appoint was scheduled for. Today I handed over the keys at 8:30 for them to take care of the recall. He asked for my number and I gave it to him. I sat in the lobby until 2pm at a table looking at the service counter and TV above the snack area. He asked if I had a certain car and says that he's been trying to call me all day on a wrong number and said that he didn't see me until 2 minutes ago all to tell me that they didn't even look at my car as they didn't have the replacement air bags.I wasted my day with them and my car was in their back parking lot that I had to go and get myself. So gave them the correct number for the 2nd time today and I can't wait to make another appointment with them only to be told that they don't have my parts yet again after wasting my 3rd day with them. So far this has been twice in 6-7 months. If I could give them 0 stars I would.
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September 2023 by Kelley Z.
Terrible customer service. Returned several times to fix mistakes made with a brand new vehicle. I would never buy or service a vehicle here.
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September 2023 by Sean M.
Been dealing with these people for years just because it's the only close Chrysler dealership.but they have no grasp on customer service or honesty in general.if you want a Chrysler product from a close dealership,buy used anywhere else.seriously don't make the mistake of even walking through the door
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September 2023 by Seth Chamberland
I had a great experience !!! My salesman Geoff was excellent. He was very nice to deal with and was unlike any other salesman I have dealt with in the past. Geoff was easy going, very helpful with all of my questions. Best of all was that he did not try to force me to buy my truck, he listened to me and allowed me to decide unlike other experiences that I have had buying vehicles in the past. I would 100% go back and by another car from Geoff I would give him a 5 star rating for sure!!!
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September 2023 by Brittany LeTourneau
I walked in looking to purchase a new vehicle and was paired with Jeff. He took the time to thoroughly explain each vehicle I inquired about and answered all my questions in great detail. He was, by no means, pushy in the sales process and was upfront and respectful what I was asking for. His fun personality shined through and was very personable. He even stayed late with me and came in on a day off to finalize the sale. I would definitely recommend and will return to Jeff for all future vehicle purchases.
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September 2023 by Elizabeth Petrillo
Amazing dealership with helpful and knowledgeable sales people. The “twins”, Alex and Gordon both were extremely courteous and professional with the car shopping process. The sales manager, Ben will do everything he can to ensure you are getting the best deal for your business. Especially in this car market, it is not always easy to get the exact car you’re looking for and they went above and beyond to ensure my happiness with my purchase. We will continue to be repeat customers. Thank you! 10/10
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August 2023 by Erica Andujar
Costumer service at bob Mariano’s is outstanding! Actually all the team members. Gordy went way and beyond to get me into a wrangler and one that was affordable for me. Thank you to everyone involved to make it happen! Highly recommend going here.
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August 2023 by Mike Schiller
Extremely not professional, one of my parts guys called to get a power steering line. The parts guy said we should send a shipping label, and I did. I told the guy I’m waiting for a credit card form to fill out to pay for the part. The guy said I should call back in an hour, we did call back and the guy said we are to annoying.I spoke to the service supervisor and he said I should use my local dealer.Nice job very professional and extremely friendly. Would definitely NOT recommend.
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July 2023 by Keith Sawyer
Had an excellent experience purchasing a used vehicle at Bob Mariano CJDR. Heidi Austin was extremely respectful of my time and personal purchasing process and was very transparent from beginning to end. She was very rational and straightforward through the whole negotiation process and worked with me to come up with a win/win deal. If you're in the market I highly recommend giving her a call. Ben Guthrie was a great listener and provided exactly what I needed on the back end of the deal, once again a win/win for everyone involved. I'm happy to support local businesses that are focused on meeting their customers' needs in a responsible way for all parties involved and Bob Mariano CJDR certainly make good on that promise.
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July 2023 by Keith S.
Had an excellent experience purchasing a used vehicle at Bob Mariano CJDR. Heidi Austin was extremely respectful of my time and personal purchasing process and was very transparent from beginning to end. She was very rational and straightforward through the whole negotiation process and worked with me to come up with a win/win deal. If you're in the market I highly recommend giving her a call. Ben was a great listener and provided exactly what I needed on the back end of the deal, once again a win/win for everyone involved. I'm happy to support local businesses that are focused on meeting their customers' needs in a responsible way for all parties involved and Bob Mariano CJDR certainly make good on that promise.
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June 2023 by Gabrielle Gould
Jeff Rosen was amazing to work with. It didn’t feel like he was just trying to make a sale. He made sure I was comfortable with all the numbers before proceeding and really broke everything down for me. He’s very knowledgeable with jeeps and was able to guide me in the right direction and answer all my questions with ease. I was/am so happy with my purchase!! Everyone I encountered that day was so wonderful to work with. I’m glad to have had a good experience at a dealership(we all know hard it can be sometimes). So thank you to Jeff R and everyone else who helped me that day! You guys rock
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June 2023 by Curtis Elam
Dealing with the sales department at bob Mariano was fantastic.. I personally dealt with Alex eddy and the whole experience was quick and painless. I have spend hours on hours in the past sitting in dealerships. Alex and the guys at bob Mariano made my purchase of my 2019 ram 2500 an absolute pleasure. I will be going to them for any future purchases most definitely.
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June 2023 by Geoffrey Hudson
Awesome experience from the first phone call to visiting the showroom. Heidi was outstanding in providing all the options I was looking for and ensuring total satisfaction. I will return to Bob Mariano shortly to purchase another car for my son now, and would refer them to anyone looking to be treated like a first class customer.
