CVS in Concord is a modern, well-organized store open seven days a week. It provides prescription refills, vaccinations, COVID-19 or flu tests, and sells personal care items, healthy snacks, and pet toys. The pharmacy staff is frequently described as helpful, polite, efficient, and friendly, often going above and beyond for customers. Prescription turnaround is quick, and checkout is fast. The store offers ExtraCare for personalized deals and rewards, weekly deals, and online ordering with pickup or delivery. Some criticisms mention that the automated phone service is a pain and a nuisance, with refills sometimes still requiring a wait. The auto-dialer calls are noted as a frequent annoyance, believed to be a company-wide issue rather than specific to this location. The pharmacy can be very busy, and the staff sometimes appears overwhelmed, though these problems are not considered their fault. The store is in a busy area but is valued as a convenient local resource close to other attractions.
Absolutely horrible service can never get help or your meds on time! Will never return
December 2024
Horrible customer service, staff do not communicate with each other.
December 2024
The pharmacy deserves 0 stars. Every time there is a problem with my prescriptions, switching to across the street. This was my last time using this pharmacy.
