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March 2024 by Carol
Had to have my husband's wedding band resized and stone replaced. They did a great job. Price little high, but so is everything these days. Woman there were very nice. Ring is beautiful ❤️ ring was brought there over 30 years ago.ago.
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December 2023 by ryan doe
Haley was great, even while training helping the new girl with the ropes. Very good job.
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October 2023 by Justin Nelson
I used to love this store. Heidi and Darius were fantastic, but they're gone now and you can feel it.I dropped off my wife's bracelet for a repair on 9/3 and was given a receipt that says "Promise Date 9/24". I went into the store on the 24th and the bracelet was not there. The woman at the desk told me that it would be back in a day, 2 days maximum. I received a call on the 25th and was told that the bracelet was being shipped back to the store. So I went in on the 26th and I was told that the bracelet was not in the store. The woman at the desk told me that the bracelet would be back in the store on the 27th.At this point, I was absolutely right to not trust anything I was being told and on the 27th called before I drove the 30 minutes to pick it up. Sure enough, the bracelet was not back in the store. I asked what the hold up was and the woman on the phone told me the only thing she can tell me is that the bracelet is not in the store yet. There are no additional details she can provide.Still not trusting what I was being told, I started a chat with a customer service rep on the Kay website. She told me she would call the store and ask for info. I told her that the people at the store don't know anything about the bracelet but she called anyway. Sure enough, the store is absolutely able to give additional details about the situation. The people in the store either didn't feel like doing that for me, or they lied to my face.So here's the details I got from the customer service rep: The bracelet was sent to a repair shop. It sat there and didn't get repaired because the shop was understaffed. It was indeed sent back to the store on the 26th, but it was never repaired. Then it was shipped to a different repair shop on the 27th, the day I was told it would be ready for pickup.The receipt I received when I started the repair says "Promise Date 9/24/2023". It is not a promise. The date was not met and there is no recourse that I can take as a customer. Kay, do the right thing and take "Promise Date" off your receipts or give your customers recourse when the promise is not kept. Otherwise, you are just going to frustrate your customers. My wife wanted to wear the bracelet at a wedding we are attending tomorrow, and we were comforted by the promise date. Now, we can never trust it again.I would be far less angry if the employees at the store just told me the truth about what was happening. Things happen, the world isn't perfect. But don't intentionally withhold information or outright lie especially about very expensive merchandise.I am still on the hook to go to a Kay store every 6 months to maintain the insurance on items I've already bought, but now I certainly don't plan to shop anymore.
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October 2023 by Bobbie Carter
The girl who cleaned my rings was professional and patient. She let me try on rings and never once pressured me to buy. It was a very nice and relaxed visit
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July 2023 by Barbara Porter
On my recent visit to this store I was given a price for jewelry repair and the manager immediately upped the figure I felt like she was falsely increasing the price. The young fellow that was helping me honored the price he gave me originally
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May 2023 by Kayla Grace
Hailey was absolutely wonderful to work with! My boyfriend and I went in yesterday for simple things and she was so personable and helpful. Will definitely be doing all future business with her<3
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May 2023 by Julianna Re
My fiancé went to this Kay’s for my engagement ring and I absolutely love it so much!! It is so beautiful, and so sparkly! He said they were so helpful and had exactly what he/I were looking for. Very happy with it :)
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May 2023 by Heather Polovick
Santana helped us out at the Concord, NH store. She was so personal and professional! We truly enjoyed chatting with her while picking out our rings. I will definitely go back for my future purchases and see her again.
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May 2023 by gail sweatt
Heidi Nixon is One AMAZING DEALER Lol that’s what I refer to her as. Our little joke. She goes Above and Beyond to help Kay’s customers. A+++
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April 2023 by Heather S
Let me start off by saying Heidi at the Concord Kay’s store is beyond phenomenal! She has been working with me for 2 years now. I drive 45mins and pass another Kay Jewelers just to see her! She has such great customer service and is so patient and never pushy. I will never go anywhere else for any of my jewelry needs. 10/10 recommend Heidi and Kay jewelers (especially the concord store)!
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April 2023 by ludy mak
Santana was extremely helpful! She helped me find a gorgeous piece of jewelry that exceeded my expectations with its design! After showing me the piece and its creative features, I knew it was perfect and HAD to buy it!! She was also an absolute delight and was very knowledgeable; everyone there was! She was patient with me and answered all of my questions; even showed me some jewelry that I have added to my wish list for future purchases. Everyone at the store was welcoming and I had a wonderful experience!
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April 2023 by Lauren Andrews
I haven’t always had the best experience here but today,however, I feel like I was well taken care of. I had to get my ring resized and the staff were very knowledgeable, helpful and friendly. I will continue to use this store in the future.
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March 2023 by K Abbott
Heidi was very helpful and kind. The store did not have what we initially came for, but she called several other stores in order to get us what we wanted. She was extremely professional and knowledgeable. Great experience!!
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March 2023 by K Cummings
0 stars out of 5! I got engaged a little over two weeks ago and the diamond has already fallen out ? Luckily we found the diamond! I do NOT recommend this place!
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March 2023 by Randy G
Dorothy helped me today with a jewelry inspection. The Concord staff was friendly and helped me so much. Thank you gals!
