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September 2023 by Nick T.
Excellent communication with a very helpful and knowledgeable staff. I have been a customer for a short time but long enough to realize how bad Meredith Village Savings Bank is screwing me. So glad I decided to switch and you will be too.
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August 2023 by Silvia Gilbert
Horrific customer service on several occasions. I have a business account with this bank for some time now, and I have never been treated so disrespectfully. A male employee screamed at me in the parking lot for parking there 7 minutes before the bank opened. I had a stack of checks I needed deposited and I thought they opened at 8am. I was wrong, they don’t open until about 8 30am. I haven’t gone back in several months, continued with online services. When I came in today, a female employee ask “what do you need” in a middle of the bank. She was unpleasant and dismissive. The services I was offered when I opened my account are not offered at this bank and I was referred to another bank. This bank is always a ghost town, and not only did they lose me as a customer, they also lost my husband’s business as well. They will be gone soon enough.
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August 2023 by zrzuska
Horrific customer service on several occasions. I have a business account with this bank for some time now, and I have never been treated so disrespectfully. A male employee screamed at me in the parking lot for parking there 7 minutes before the bank opened. I had a stack of checks I needed deposited and I thought they opened at 8am. I was wrong, they don’t open until about 8 30am. I haven’t gone back in several months, continued with online services. When I came in today, a female employee ask “what do you need” in a middle of the bank. She was unpleasant and dismissive. The services I was offered when I opened my account are not offered at this bank and I was referred to another bank. This bank is always a ghost town, and not only did they lose me as a customer, they also lost my husband’s business as well. They will be gone soon enough.
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March 2023 by Darlene Isabelle
We’ve had our business account as well as our personal accounts here since 2003. I can’t say enough about this bank, it’s management or their staff. Even after moving out of the area, we’ve maintained our accounts because of the exemplary service we continue to receive!!
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February 2022 by MaryEllen House
I call the main office, spoke with Hillary. My question was about mobile deposit, how long does it take my mobile deposit to reflect in my account. I got asked my account number, social security, birthday, email. I asked to speak to a manager, which I was put on hold way too long. Why did I need to give out so much information if I only need a time factor. I hung up called Hooksett. A gentleman answered my question immediately, no hassle. Don’t mobile deposit checks on Saturday morning even though drawn on MCSB it is not available until Tuesday. This bank is outdated not current.
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August 2021 by Jennifer Jackson
This bank is HORRIBLE! They approved my family for a construction loan we closed on the land all was good then they decided one of the applicants was not residing in the home and denied our loan. This left a family of 5 homeless. Literally homeless. We sold our home as we had to in order to get the construction loan no one there knows what’s going on ever and they never even gave us a chance to prove all applicants would be living there. Now we need to find housing before winter as we live in a camper with 3 children and a dog. They don’t care one bit that they did this to us and we were denied for no reason at all! Pam Starr and Lu Houle have no clue what they are doing. I would not recommend this bank. They should feel proud of making 3 children homeless!!
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March 2021 by Michael Phillips
The Merrimack is a top notch bank...from the leadership team to the staff at local branches. Additionally, they demonstrate their genuine concern for the local community by supporting and donating to a multitude of charities.My business previously had a relationship with a larger, national bank for several decades. The level of service from the Merrimack, especially amid the pandemic, has far exceeded what we ever received from the larger bank. Thanks MCSB!
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July 2020 by Daniel J Lord
For years I only had a savings account at Merrimack County savings Bank. When I went to buy my house I decided to use them. Since then I have use them for all of my banking needs. The best bank I’ve ever dealt with.
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July 2020 by Larry Shields
They went out of their way to accommodate an unusual request during the Covid-19 mess. Very pleasant and helpful.
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May 2020 by Essie Hull
I wouldn’t bank anywhere else! It’s a trustworthy, local bank with great products and service.
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May 2020 by Richard Hammond
The motto for Merrimack County Savings Bank should be “Your inconvenience is our pleasure”.
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January 2020 by Cristina Burzo
I applied for a mortgage with them because they are local but they sold my mortgage right after closing to a mortgage company in PA. During the application process I was told that they keep the titles on site and not once I was told that they might sell my mortgage. I tried to get answers from them but nobody got back to me. Poor customer service. I do not recommend them.
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September 2018 by Tom Taylor
Unbelievably bad service, manager brad to busy playing with receptionist to help
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July 2018 by SecretCity Legends
Been with MCSB for 18 months and within that 18 months i was refused money at 3 atm's and charged the amount that i had asked for. I wanted $80.00 dollars but the machine said "financial institution not available" so i wasn't given money but $80.00 was taken out of my account. Had to jump through hoops to get my money back...MCSB sucks!
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November 2017 by Dee Treybig
The mortgage process was unbelievably easy. Amazing customer service throughout and worked so well with our title company and realtor. We had problems with seller and title issues, but they worked around them all and took all the stress away from these issues. Thank you. Matt, at our Concord branch!