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March 2024 by Kai Locke
George never disappoints! My wife and I went in there about a week ago and were assisted with up front and honest suggestions from him. He’s very pleasant to chat with, he’s very knowledgeable about each product, and also extremely friendly. This vape shop is definitely our go-to.
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February 2024 by Carollee Miller
Incredibly rude owner, who can't handle facts. If a customer tells you one of your products is $10 higher than everyone else, there's no need yell at them and to bring out your books and tell them about what you pay in taxes. Besides the fact that you lost a customer, you made yourself all worked up, and made your other staff very uncomfortable. You don't need to change your prices. Even though they are in fact $10 higher than everyone else. But you do need to change the way you treat people.
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January 2024 by Chloe French
I've been coming here for years but after today I'll be switching to the store across the street. The man at NYSV is always great and helpful, but his wife was horrible today. My card declined (which was due to THEIR machine) and she immediately says (very loudly) "DECLINED, you'll leave now". I asked her to run it again because I was looking at my bank account which stated the funds were available, and she straight up said "you're costing me money every time I try your card and my machine doesn't lie". So instead of letting me pay cash, or attempting to do a split payment, she lost the sale to the store next to her.. and over there they gave my a discount for my bad experience with NYSV !!?.The owner I've always dealt with is helpful, but I don't want to give my money, that I work hard for, to a business owned by a woman who was rude, and embarrassing.
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January 2024 by louis bradford
Sebastian L is apparently the manager for the store not only did he have a cat present that I’m allergic to but I was so the faulty vape and then asking for the same one he decides to take the vape that he sold me and put his mouth around it and taste it and then tell me no it’s all good And I said I’m all set your mouth on it and tell me I’m out of luck and didn’t give me a return and my opinion that is unprofessional unsanitary unwelcoming and I will never be back
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December 2023 by Savannah Morgan
Friendly and helpful people I like that it's a nice small staff that always greets me with a smile. They also have great hours and a huge selection.
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November 2023 by Nathaniel Charity
I purchased a hyde ID from this shop. The flavor was watermelon ice cream, I expected it to be quite good. But it tasted horribly, it tasted almost like nicotine flavor alone. I went in to exchange it with another better tasting flavor, and the man refused, saying that their policy only applies for when the vape is not working, but flavor is not something that they accept exchanges for. I don’t understand where the customer satisfaction is here, I couldn’t even get my money back.
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November 2023 by Leslie Porter
I bought a vape from there yesterday I got home opened it and realized it tasted burnt. And kept blinking like it was dead. Brought it in today to see if I could swap it for one that works. Apparently that’s a lot to ask because the owner told me that they don’t exchange vapes that taste burnt which is weird considering the same thing happened to me a while ago and the guy that was working had no problem exchanging it. I’ve been buying vapes from here for years and they just lost a customer.
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November 2023 by T H.
I'm again this time my boyfriend thought he do something nice for me and got tobacco from ny smoke and vape and I opened it and the seal was already open and the tobacco is grossly dry crunchy you can actually hear the crunchiness my machine won't make a whole cigarette cause it's too dry to use I'm done with this place I think u should read my first review that'll tell ya more!!
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October 2023 by Lauren Grimard
Nothing but great great things to say about the store itself and of course the staff! It’s clean and the staff is always so awesome and friendly and I don’t feel like I get scammed like most of the other places around here. It’s the ONLY shop I go to period!
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September 2023 by Alexander Jones
Stopped in when I was close by. Was having a really bad day. Sebastian aka Scuba apparently haha. He was amazing. Very friendly very professional very knowledgeable. If I’m in concord I won’t stop anywhere else now. Appreciate the good experience Sebastian you earned my respect and my business from now on.
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September 2023 by Gabby W
I love this vape store. They have such a great selection of disposable vapes and are always very friendly. I love that they have cat and a dog in the shop when you visit they are the sweetest little things. I really enjoying stopping in and grabbing my vapes from here.
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July 2023 by Ryzde
Probably the worst smoke shop on the face of the planet. Not only do they get everything you ask for completely wrong, and once they do they still charge you regardless. Not only that but I've bought a vape system from them a smok and it was dead out the box, i had a receipt and they refused to replace and or refund it because it "Already left the store" Which is screwed up and highway robbery its a joke. It doesn't end there as about half of their products are dead in the box and they still charge you regardless. The drug addicts they hire are completely incompetent and don't hear a word you say making so they screw up most of your order for instance i once asked for a non-menthol vape juice so even after confirming its non-menthol lo and behold it was and of coarse they wouldn't replace it making me shell out 40 dollars for a 20 dollar product. After that i check the packaging on everything they hand me because they've tried doing it 2 other times since the first incident. Not only that but buying coils (The most recent offense) I clearly stated TWICE that i needed a set of TPP coils for a voopoo drag 3, man hands me PnP coils of which i ask and both show him my device to confirm if they work for my vape as i only asked for TPP coils and he says "Yes they work great if not better" So naturally as is their standard they don't even fit the damn thing let alone "Work Better" The only silver lining is their starting to realize how much they've scammed a single customer and actually replaced them this time with the correct item and apologized but honestly too little too late. Avoid them like the plague, at all costs! Especially if you want to get the right product and not spend double the price for one thing because of their incompetence. Also hate to say but the owners a creepy dude, definitely keep your kids away from the place, I've heard/seen some things and that's all im going to say!
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July 2023 by Justin Vickery
Great if you like to vape.... Or are into other smoky treats. I'm there for the vape juice, they have a huge array & great prices. Nice to find a great shop in my new home town!
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July 2023 by Liam Wilbur
My wife and I were in the area for a veterinary appointment and I decided to stop in after finding the place on google. I was extremely impressed right away with the selection of eliquids, and was further impressed by the quality of customer service that I received. I didn’t catch his name unfortunately, but the gentleman who assisted me was helpful, attentive, and friendly. I initially was just in for liquid and coils, but I was directed to a new set-up that fit my needs perfectly (and vapes extremely well, the Dovpo Abyss). The sales associate was also able to deftly guide me to some eliquids even though they were not flavors or nicotine strengths that they personally use, which speaks to a strong knowledge base of the product. Lastly, I was extremely pleased to see that they stock excellent quality batteries like Samsung 25r’s and LG HG2’s. Battery safety is extremely important with vapor products and battery safety starts with high performance and reputable batteries. On top of that, the prices were reasonable, the shop was well laid out, and getting to pet the shop cat was a wonderful bonus. Overall, I would absolutely recommend this location for any Vapor product needs, and only wish I had a shop like this closer by to me in Massachusetts so I could be a regular patron.
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June 2023 by Kaitlin Lounsbury
Higher prices than competitors in the area, but a larger selection of offerings compared to other nearby stores. Plus they have a convenience store next door that accepts EBT (after a lot of difficulties in the past to get approval from the state, which I recall were very stressful for everyone involved).
