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February 2024 by Jeremiah Garrett
The staff were helpful AND friendly.
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February 2024 by Rene Wright
Decent local pet supplies
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February 2024 by Andi Waniski
Clean store, well organized- friendly management
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February 2024 by Tara Ash
Staff is very helpful and friendly
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February 2024 by geraldine veroneau
Very willing to assist me with a 33# bag of dog food from the cart into my backseat!
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January 2024 by BJ Hall
Membership has its privilege - like buy 3 get 1 free in dog treats. My pups say thanks for getting us more treats.
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January 2024 by Christina Levitan
Awesome service. Kendra was amazing and did great with our pets. We will be back!
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January 2024 by Sabina Mullin
We have been taking our puppy to PetSmart training with Emily. Our puppy is now well behaved and loves seeing Emily. You can tell Emily loves what she does and is very knowledgeable.
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January 2024 by Carol Borawski
Lways happy with my pet's grooming.
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January 2024 by Edward Kelley
Always a great experience and Kendra is a great groomer!
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January 2024 by Debbie G
Sharing "our experience" to hopefully help others. We were utilizing "Chrissy" upon her start at this Petsmart location. For nearly 2 years Chrissy groomed our two small dogs, without incident, at her home. We had our first appointment a few months ago at Petsmart. Upon creating an account, which pet owners do online, it states if your dog is a mixed breed to put what breed they most resemble. We initially put a toy poodle, however, our vet and techs stated she looks more like a pure Bichon. We rescued her two years ago. She was shaved down. We changed breed prior to our arrival for our very first appointment as it would also save us $2.00. Upon picking up our pets, the military discount would not be given because it is Tuesdays only. My husband and I spoke with “Kendra”(?), who was the store manager sitting in a side office by the registers. We wanted to talk to her about the possibility of being given the military discount as Chrissy did not work on Tuesdays. Kendra was very nice and helpful. We had already paid for the grooming, and she took our receipt and adjusted it to reflect the military discount, and stated she would put a note in our file that we could have the military discount for grooming. We thought all was settled. My husband and I both felt Chrissy was not happy, and she said she had put two crates aside for our dogs so they could face each other, but other groomers had obviously taken those crates from her. She seemed frustrated and annoyed at this. Any issue we had at our first visit was whether we could have the military discount or not for our dogs. This past Saturday (1/13/2024), we brought our dogs in for a 3 p.m. apptmnt. We noticed Chrissy seemed unhappy yet again. All techs were watching us. There was no nice greeting upon our arrival. When she told us the price, I tried to relay the military discount we were told we would be given. She immediately said we would not be getting the discount. Then, the manager there, I believe "Kim", stated going forward we would not be getting the military discount. I tried to explain that we were told we would be getting this. Certainly if a store manager has already approved such a discount, we have every right to ask and discuss why this has changed. We were already paying $10.00 more as they charge an extra $5.00 per dog for grooming Friday through Sunday. We don't expect a military discount, we appreciate it if and when given, but to tell us we would have it, then tell us no longer going forward in a confrontational way unless we come in on Tuesday with another groomer. Then, Chrissy saying she had an anxiety attack last time we were there, and ”I hurt her feelings and made her feel bad" the last time. I could not even process what was being said. When I tried to relay we already have hesitation about bringing our dogs to any Petsmart because years ago, a Petsmart in MA cut a piece of our dogs paw pad off, and we were in emergency care, she did not understand this, she told us she would not groom our dogs. Again, did not know how to process this. My husband didn’t say anything at the time because he too was in disbelief and just wanted to take our dogs out. No way he was going to argue with this generation of disrespect. He referenced the Saturday Night Live skit of “STAR TREK SPINOFF” which was what happened Saturday. This Gen Z entitlement of feelings being hurt, etc..and reversing what happens to meet their PERCEPTION or INTENTION or victim mentality. Chrissy mentioned “respect”. She said I made her print out two forms of which I had no idea what she was talking about. It was the change to the breed, which she said “our dog is a toy poodle, not a Bichon". We were both born & raised on military bases, serving active duty & multiple deployments to give people the right to speak like this, & we respect everyone as earned. Respect is honoring the word you give to a military family and allowing them to relay what was told to them as they give a business another chan
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January 2024 by Dedee Greenleaf
Very helpful and knowledgeable associates!
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January 2024 by Dan the-Man
I love animals, and I come here to buy the more expensive brands with natural ingredients, no fillers, like Tiki Cat After Dark. Cats are carnivores, not omnivores. I also like seeing other people's pets. People who love their pets like to bring them in while they shop and share the joy their pets bring them. The good pet food is significantly more expensive but worth it for the health of your beloved pets.
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January 2024 by Dawn Sanchez
Banfield is a scam! I have been going there for over a year. They gave me medicine for my pets to treat " pain" in there legs due to their age and my boy dog for his skin situation. Well I took them some where else and found out they didn't treat the pain at all and after all these "blood test" for his skin problem couldn't tell me what was wrong and gave me a "Oatmeal shampoo" one month after switching them. My boy dog skin is healing and they are both acting like puppies again. No more joint pain. Don't believe the scam
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January 2024 by John McDOwell
Has lots.
