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January 2024 by Ashley Parcells
My go to nail salon.
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December 2023 by Rose Holtman
Terrible experience I won’t go back. They gave me someone that was new and didn’t do a good job at all. I told them I wanted someone else and they sent over a man. Meanwhile I was being laughed at and looked down upon. Terrible customer service. I will NOT go back. Go to Roy nails they know how to treat customers and are very respectful and do a great professional job
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October 2023 by Shari King
Even with a reservation had to wait almost an hour with my 4 yr old granddaughter, it was her first time and she didn't have a great time all because of the wait.....? her nail polish came off before she even got home so I had to buy more and fix it for her bday party the next day.
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August 2023 by Michelle French-labrecque
Cindy is awesome! She really takes her time to make your nails look great. Spa is clean and staff are friendly.
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August 2023 by Tiffany Ellen
After moving and working I decided to treat myself and my mom to a pedicure. We were helped quickly but that’s where the good experience ends. The woman doing my pedicure applied the exfoliator and then, without rinsing it off, applied lotion and began massaging. I wasn’t really sure what the plan was, if they were going to do another massage at the end, so I tried to just grin and bare it but when she went to repeat on my other leg I realized that was the only massage I would be getting so I let her know it hurt and asked her to rinse the exfoliant off. She rinsed half and didn’t rinse her gloves so there was still exfoliant being grated into my legs. At this point I just wanted it to be done so I let her finish. I let the person at the front know what happened and was still charged the full amount and sent on my way. $70 for maybe 20 minutes in the chair and the first three layers of leg skin sanded off. After talking with my mom the exact same happened to her so I think this is their standard practice. I’ve been looking forward to a pedicure all week after working so hard and this was a huge disappointment. Because of this we absolutely won’t be back.Service: Pedicure
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July 2023 by Brian Rice
Called ahead and we were able to have an appointment within the hour. Very kind guy at the front, and both nail technicians did a great job with the Deluxe Pedi. Only area of improvement I'd mention is they didn't scrub one of our heels for callus
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July 2023 by Irina Korniichuk
The worst quality I've ever seen(((( The only thing I have to do is cut them off at home myself
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May 2023 by Lisa Reda
2nd time I had a booked appt and walked in and said they couldn't take us...no reason or apology...both times I had my 85 yo mother with me who isnt easy to transport...rude and unprofessional do not recommend or try again.
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December 2022 by Kirstin Dumais
I have come here two times to have my nails fixed after another nail salon in Concord did not meet my expectations. My technician took her time, and helped me pick out a color. They are officially my go to salon!Service: Dip powder
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September 2022 by Leslie Higgins
She was very careful. I had an ingrown toenail and she worked around it and alleviated the pain that I was feeling. I was taking in just about immediately service was wonderful.Service: Pedicure
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September 2022 by Linda Desjardins
My technician was Cindy she was very welcoming and did a great job on my nails and toes! Thank you for a nice clean welcoming environment!
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June 2022 by Lilla
Really disappointed. They wanted to charge $20 per nail to fix after waiting 2 hours for them to drop that bomb. Sat with 1 guy who said he could fix them because of the design then changed his mind. Sent me to another person who then wanted to charge me $40 total for 2 nails. All because she wanted to get to then3 pedicures who just walked in. They speak not in English amongst each other. Make fun of my nail color and laughed at me. Even after I said I’m not sure why you are laughing share with me what’s so funny. Which suddenly they didn’t understand English - convenient. They overbook and try to squeeze everyone in. Too bad it’s a nice looking salon but that’s about it. Horrible customer service and they don’t do waxing anymore. I won’t be back. I’ll take my business elsewhere. I do not recommend this place. It used to be good when the lady who waxed was there she seemed to care. Nobody cares anymore. DO NOT GO. Read the feedbacks and see the proof in the reviews and photos.Follow up. We went down the street. The other place fixed them for $5 and we were in and out in 10 minutes. So clearly polished just didn’t want to be bothered.
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May 2022 by Emily Page
I never leave reviews but this place was really horrible. I went here years ago and today when I had unexpected time with my 7 year old daughter- we decided to splurge. We were there for 2+ hours and they barely got my old dip manicure off and never did a new one. My daughter got a manicure and pedicure and they tried to charge $80 for my 7 year old. I didn’t even receive my service at all. They didn’t care at all about wasting our time together and proceeded to take multiple other customers in between us (which I understand can be normal if managed correctly) … I would never recommend this place and wish I hadn’t gone since I’m left with destroyed nails and my daughters gel polish has already peeled off her toes 30 minutes later
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April 2022 by Rose V
I was very disappointed, I took my Mum here yesterday for her birthday. It was our first time going. I had regular nail polish on my feet and it was taken off with an electric nail file. The person doing my pedicure kept hitting my skin of my toes which caused them to bleed. Now my big toe is starting to get infected.I also got shellac on my nails and did the dishes and all of the nail polish came off.My Mums nails were also done poorly and could of used another layer.I know it got very busy and they were taken walk-ins but I had scheduled an appointment and wanted to do something special for my Mums birthday. I am disappointed because it was NOT cheap.( sorry about the dirt on my foot in the pic, I have to wear sandals because it hurts to put shoes on or to touch it).Services: Pedicures
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April 2022 by Sierra Lambert
The first time I got just plain white nails an they were not good at all they were shorter then what I asked the were crooked with neon pink in more then 4 of them bc they the guy didn’t wash his hands from the last client I specifically told him to please be careful because I had a bad burn on my pointer finger an he definitely did Not the skin had Been pushed an ripped wicked bad by him after not even 5 minutes they had lots of hair an dust an pink stuff all on them they were also very sticky so then some other guy took me to his booth an fixed them up a little.even though I had just asked him to take them off. Honestly I’m never going again but pretty place ig he offers to re paint them again but I just declined bc my nail beds were begging for mercy, but this is what I was left with plus my mothers who’s ended up looking like clams.
