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February 2024 by Hoang Nguyen
Worst policy ever. I just bought stuff for 16.99. Then return it like 15min later. And they only returned 11.99 back because they returned the lowest price in their system during the past 48 days. Ridiculous!
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January 2024 by Lenny Hall
Got right in, got what I wanted and got right out. Perfect
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January 2024 by briaswrld2369
Pete is a awesome employee and a amazing help he saved the day for me I was outside waiting for a taxi for over an hour and he took the time to look up another cab number for me and help make sure I found my way home
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January 2024 by Tricia Duff
This is by far the best pharmacy around. The staff is very attentive at the pharmacy. If for some reason your rx is not there, they will help you find out why. They don't just pass you off and have you make calls. They are very understanding n r willing to help. They are extremely knowledgeable, and r more than ready to answer any questions u may have about ur rd. Great staff!!
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November 2023 by Jessica Carrier
The staff is wonderful! They all work super hard and do their best to get my prescription ready in a timely fashion.
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October 2023 by Jesse Jacobs
My husband and I had a terrible experience at the 165 N State St, Concord, NH 03301 location. We live just around the block from this pharmacy and have visited for years, but we don't think we'll return after this terrible experience. We scheduled, both of us, a COVID and flu show combination, taking up two 20-minute appointment slots from 9:20 and 9:40 a.m. on 10-3-23. There were no lines. It was quiet. We were greeted at the pharmacy counter almost right away. Our vaccine cards were checked, and then we were told to sit and wait. We ended up waiting over 20 minutes, past my appointment and into my husband's appointment. We make appointments, and Rite Aid takes appointments: we're busy, and so are pharmacists. Get people in, get people out. We waited and waited. Nothing. Then the pharmacist or whoever gave out vaccines, the one in the white coat, asked me for my insurance card without even apologizing for the wait. I took out the insurance card I've used before at this very pharmacy for the same exact thing (vaccines). He said it wasn't enough, that I needed a pharmacy card. I was furious. Not only did I have to get back to work for a meeting at 10 a.m., but the insurance card wasn't good enough anymore. I frantically tried to locate other cards in my wallet, any card that said "pharmacy coverage" on it, to no avail. As I had waited so long past my time, I had to leave promptly. I didn't receive an apology or empathy for the time wasted or my situation. The pharmacist in the white coat just said, "Nah, can't help you". When my husband said, "Yeah, I'm skipping too", out of respect for my time no doubt, the pharmacist just said "ok", in a monotone, uncaring voice. With both of us un-vaccinated and feeling upset and short on time, we left. When I got home, I had my meeting and immediately called my insurance. They said the pharmacist did it wrong, and I did indeed have coverage for the pharmacy. She explained what the pharmacist should've done. She called the same pharmacy for me and checked with them, and the pharmacy said everything was checked out. Suddenly, the problem wasn't a problem; it was just a mistake with no apology and no care for our time. My insurance told me to call them up and reschedule. So, I did, and I got one of the women who initially checked us in (not the white coat pharmacist). She said, "Yup...." when I mentioned the insurance issue, without any sincerity in her voice. I then asked if we could get rebooked, and she went on to explain how "we have appointments in 20-minute intervals, and we're booked, sorry". Oh, 20-minute intervals? What does that say for the 25 to 30 minutes my husband and I waited through, sitting through an ENTIRE appointment scheduled in advance online half a week prior? You don't say! When I said, "Well, my insurance just told me to call you to check about scheduling again today after this mess up", the woman pharmacist just let out a disrespectful sigh, expressing frustration, yacked about how you have to make appointments online ONLY, and that's that. AKA, we're too busy to fix this mistake and make you feel respected, and we don't have time to be courteous to you in person or over the phone. Look, we know everything is stressed with everything in life, work or personal, but there's NO EXCUSE to be this rude, short, and disrespectful. This isn't the first instance we've felt this way at Rite Aid at this location, but you can guarantee that my husband and I are sick and tired of getting treated like this, having our time wasted, and getting shooed off without any professionalism, respect, or empathy. This might even be the last time we visit a Rite Aid for shots.
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October 2023 by Jesse J.
My husband and I had a terrible experience at the 165 N State St, Concord, NH 03301 location. We live just around the block from this pharmacy and have visited for years, but we don't think we'll return after this terrible experience. We scheduled, both of us, a COVID and flu show combination, taking up two 20-minute appointment slots from 9:20 and 9:40 a.m. on 10-3-23. There were no lines. It was quiet. We were greeted at the pharmacy counter almost right away. Our vaccine cards were checked, and then we were told to sit and wait. We ended up waiting over 20 minutes, past my appointment and into my husband's appointment. We make appointments, and Rite Aid takes appointments: we're busy, and so are pharmacists. Get people in, get people out. We waited and waited. Nothing. Then the pharmacist or whoever gave out vaccines, the one in the white coat, asked me for my insurance card without even apologizing for the wait. I took out the insurance card I've used before at this very pharmacy for the same exact thing (vaccines). He said it wasn't enough, that I needed a pharmacy card. I was furious. Not only did I have to get back to work for a meeting at 10 a.m., but the insurance card wasn't good enough anymore. I frantically tried to locate other cards in my wallet, any card that said "pharmacy coverage" on it, to no avail. As I had waited so long past my time, I had to leave promptly. I didn't receive an apology or empathy for the time wasted or my situation. The pharmacist in the white coat just said, "Nah, can't help you". When my husband said, "Yeah, I'm skipping too", out of respect for my time no doubt, the pharmacist just said "ok", in a monotone, uncaring voice. With both of us un-vaccinated and feeling upset and short on time, we left. When I got home, I had my meeting and immediately called my insurance. They said the pharmacist did it wrong, and I did indeed have coverage for the pharmacy. She explained what the pharmacist should've done. She called the same pharmacy for me and checked with them, and the pharmacy said everything was checked out. Suddenly, the problem wasn't a problem; it was just a mistake with no apology and no care for our time. My insurance told me to call them up and reschedule. So, I did, and I got one of the women who initially checked us in (not the white coat pharmacist). She said, "Yup...." when I mentioned the insurance issue, without any sincerity in her voice. I then asked if we could get rebooked, and she went on to explain how "we have appointments in 20-minute intervals, and we're booked, sorry". Oh, 20-minute intervals? What does that say for the 25 to 30 minutes my husband and I waited through, sitting through an ENTIRE appointment scheduled in advance online half a week prior? You don't say! When I said, "Well, my insurance just told me to call you to check about scheduling again today after this mess up", the woman pharmacist just let out a disrespectful sigh, expressing frustration, yacked about how you have to make appointments online ONLY, and that's that. AKA, we're too busy to fix this mistake and make you feel respected, and we don't have time to be courteous to you in person or over the phone. Look, we know everything is stressed with everything in life, work or personal, but there's NO EXCUSE to be this rude, short, and disrespectful. This isn't the first instance we've felt this way at Rite Aid at this location, but you can guarantee that my husband and I are sick and tired of getting treated like this, having our time wasted, and getting shooed off without any professionalism, respect, or empathy. This might even be the last time we visit a Rite Aid for shots.
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June 2023 by Chris S
I like the pay before you go feature for Prescriptions only. I find in store products can be a bit pricier than other places. The people at pharmacy have been very nice.
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April 2023 by Chris Mamone
Staff is friendly, generally have a good selection of items. Less busy than going downtown in Concord.
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March 2023 by Sandy Harger
Not happy with the new pharmacy. I have had several misfiled prescriptions.
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February 2023 by Henna
Scheduled a pcr test for covid and when I arrived for my appointment at the pharmacy I was told that they don't have any PCR test available. How could they let people schedule the appointment for this test if it's unavailable?
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January 2023 by Karen G
Call today to find out if they had a medicine in stock. Asked them to order it talk to the pharmacy manager Phil he tells me no he won't because other people haven't picked up there prescriptions. Ok so what does that have to do with me. I pick up my prescriptions not once did he pull up my profile to see if this is something my children have been talking for 7 years now. He said he does have to order it even though it's rites policy and part of helping there patients. Riteaid has gone down hill and super fast. Completely unacceptable. Rite you will be out of business before you know it. Your staff needs training bad.
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January 2023 by Lisa Blasdell
I know getting prescriptions can often be frustrating for people but I've been going to this Rite Aid for years and this particular one is great. If I have any questions I can call and speak with someone quickly. The Pharmacy lady - Kelly seems to be who I get a lot and is always kinda, helpful & friendly. She's definitely an asset to the team and I thought her professionalism should be mentioned.Thank you!
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January 2023 by Britta Stacey
The staff is nice enough, but the drive through is no longer open. They also close the entire pharmacy between 130-2pm, which is not helpful. Often I get incorrect text notifications saying my medication is ready and when I show up they haven’t done it, I always have to go and come again or call in advance and then wait, even though I get a text saying it’s ready. My advice is always call first. My family will be switching pharmacies as we have been playing these games for two years and are fed up. Also, the store itself is filthy.
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January 2023 by Brooke Rowell
We used this pharmacy for quite some time. I moved and I'm trying to get prescriptions sent to my new location. They say they'll call and they won't or they put you on hold 3 times without saying anything and the just hangup after you've been on hold for an hour. Or they don't answer at all or return calls. If they are so short staffed that they can't run the pharmacy then they should close it and relocate employees to another rite aid in Concord so there's more staff working together. My family member can't go without seizure meds and I can't go with my meds either.
