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November 2023 by Brian McKeon
Seems as the a lot of the problems at this location are a thing of the past. I believe it’s under new management now, but in either case Tammy has really turned it around here, and she has gone out of her way to rectify a different scenario time and again for me. They are truly making a difference in the customer experience at Stickney Avenue. ??
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September 2023 by Jeff W.
The mileage out was incorrect by 1 mile from the start. The customer rep promised that they would correct the issue but did not. The gas level was not 3/4 when delivered, this was also pointed out when I picked up the truck. Both issues were to be c corrected and were not. I will never rent from U-Haul again. Hello Penske!
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August 2023 by lister seller
So I called in and they made me a reservation from a corporate call center at a location That is not even open today. Here is the problem with all this corporate call center bullcrap. I want to call the business where I am going to rent the equipment to avoid situations like this. U haul has jumped on board the corporate bandwagon and screwed everything up, just like most major corporations in america now. What a waste of half of my day.
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August 2023 by Jon
Super helpful staff, went there 5 mins before closing in a jam and they found a solution. The young girl working at night was awesome, thanks!!
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May 2023 by Sara Peterson
The woman at the counter (Laurel, I believe) was working there alone and there was a lot going on, but she handled it very well. She was cheerful, upbeat and efficient. There was only one “issue” which didn’t even turn out to be an issue. I had made a reservation earlier in the week for a truck and a tow dolly. When we checked in, she said there was no tow dolly available. Turned out, it just wasn’t showing up in the computer. They did have one. And the rest of our experience went as planned. Please consider giving Laurel a raise! She deserves it.
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May 2023 by Eder Albujar
Poor experienceI been trying make payments for the last 2 monthsBut the u haul System don't take any money from my bank accountNow I own 3 months of storage with late feeI been calling the storeBut the people from the store never answeredAlways the operatorA bunch of operatoraSupposed leave a emergency noteSo the GENERAL MANAGER CALL MEBUT THEY NEVER CALL ME ITS INSANE
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April 2023 by Micah Thompson
U haul is hit or miss on the best of days.This place is a big swing and a miss. Prices completely different(40% higher) from website, times available totally different. Seems as if they're trying up charge and up sell from what corporate sets prices. Would not use.
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March 2023 by Darlene Cartier
My husband ordered a 26 foot truck, they charged our card before we got there to pick up the truck, when we got there my husband realized the truck was to big so asked for a smaller truck, so instead of refunding the money for the bigger one and giving us the smaller one the charged us for both. My husband called and asked why they had and that we want our money back for the truck we didn’t use. They said it will take 3-5 business days to get it back. How is it that when they want to get paid it happens immediately but when they have to pay you back it takes 3-5 business days. I don’t know about them but that’s a lot of money for me to just have to wait for. I will have to wait? Why? Just give me my money, people are just so shady now a days. If my husband didn’t look at our bank account that may have gone unnoticed. Not very god practice uhaul. So I will wait for my refund and go elsewhere when I need anther uhaul which is quite often.
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January 2023 by Anne Mason
Very nice and professional staff made renting a truck easy and convenient.Thank you!
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August 2022 by Lindsay Weldon
Matt was a pleasure to get help from today at uhaul in Concord. NH. ??✨?
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August 2022 by David Merrill
Had a great experience dealing with customer service over the phone the last 2 days. Professional, helpful and polite. The poor customer service reviews I viewed were old and certainly nothing I experienced.
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July 2022 by Brenda Rogers
Originally, the wrong hitch was ordered but the dream team worked super hard to resolve it. Vinny was kind, professional, and a great representation of the company. The quality of craftsmanship is also impressive. The hitch itself was installed securely, and they even made sure to spray the holes so my car wouldn't rust.
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June 2022 by Carol Spinner Caruso
The great customer service made our day ! . Got cancelled very short notice for an appointment but it was made up very graciously by U-Haul ! They did an amazing job on our hitch for our Jeep Renegade . Thank you for a job well done , excellent customer service ! We can’t thank you enough , Warren and Carol caruso .
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June 2022 by Ariel Solomon Horowitz
The two young ladies who helped me yesterday were phenomenal; if the manager/owner is reading, it was the first time they had secured an auto transport, and it was flawless. Didn't get names but thank you both!
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February 2022 by J Mama
Great customer service, Wonderful selection and I was helped by a U-Haul employee named Brendan. He was great and I couldn't recommend this place and employee any more!
