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November 2023 by sheryl ssmith
They are very thorough, knowledgeable, professional, and most kind . They squeezed me in , and I appreciate that. Thank you for taking care of my Dog Jackson.
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November 2023 by Scarlett Lorelai
I LOVE Russell Animal Hospital! They have the most wonderful staff who have been there for years, and the veterinarians are amazing, especially Dr. Heitz.
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November 2023 by Molly Lovell
I love my vet. They are the best and really help me keep my fur baby healthy.
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October 2023 by Elaine G.
Brought all my 7 English Mastiffs and 1 Cocker Spaniel to them for 10+ yearssss.. It ended very bad with situations, they're snotty, everyone thinks they're top notch Drs, wowww and they're not, all they want is $$$ and didn't diagnose correctly many times, unbelievably over priced as when I left and went to another Vet which their price was twice less than what they wanted for a operation one of my dogs needed, I've seen Gilford and Laconia and they're both the same. I will never go to a VCA veterinary hospital again because of this.
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October 2023 by Mark Cheever
They’re great. Scheduling is easy. Vets and techs are prompt and professional. And my dog who is usually scared of vets doesn’t seem to mind. Would recommend!
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September 2023 by Joy Finucane
Took my cat in for a simple nail trim for the first time at this place, as I just moved here this summer., 4 minutes tops to trim 4 paws.. I didn’t ask the price ahead of time for something simple like that. Usually paid $15 at the old vet place, not cheap, I know, but I had to pay just a few cents under $27 to get out of there at Russell. I expressed my shock but was met with a blank stare. That price makes no sense to me. The exam a few months ago was fine and not out of line $ wise, so this really doesn’t seem to line up well. Just sayin. Because the other visit was fine, I gave 3 stars but I have to admit, this latest experience did not sit right with me.
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September 2023 by lynn williamstonkin
Been going here for 30 years. They are great!!
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August 2023 by Rebecca Hietsch
Everyone was friendly and seemed to want to do a good job. With that said, I was disappointed that they gave my dog a rabies vaccine two years before it was due. This led to an unnecessary vaccine along with a $45 charge. The vet couldn’t exam my dogs, but I was charged for an exam (though they did reduce the charge for that a little after I voiced concern). They wanted me to sign a disclaimer saying that I declined a heart worm check, but I absolutely wanted one and they couldn’t draw the blood. And finally, I was charged for parasite medication for both dogs that I declined and did not take with me. Again, very friendly, nice people, but I would not return to that office after the experience with the bill. Thankfully, I’m moving and can return to a vet practice where we did not have these issues.
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August 2023 by Emily Lonardo
Absolutely love VCA Russell! They genuinely care about my fur babies' wellbeing, and they take time with you to be caring, informative, and answer all my lists of questions. The front desk team is superb. Even though it's a distance for us to go, I wouldn't go anywhere else for my pets!!
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August 2023 by Celeste M
Very friendly, informative and helpful to new dog owners like myself!
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June 2023 by Shane Plummer
Gave my dog allergy medication and called to check on her to make sure she was feeling better
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June 2023 by Michelle Chapman
They are always genuinely kind and caring when we go in.
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February 2023 by Annie B
I lost my baby girl last week. While in the room I paid for her euthanasia ,$440. They came in with a picture list of cremation boxes. I picked one and they asked me if I wanted the plaster paw memorial thing that was on the top of the list. Me not expecting to have paid that much money for euthanasia did not know if I could afford it so I said no. But I did ask if they had a ink pad so I can get her paw print. They said they would check and came back in the room and said they did not have any. It killed me because I would have loved to have had that last little piece of Chloe. My mom surprised me the next day and when they opened she ordered and paid for the plaster paw memorial. A week goes by and I can bring my baby girl home. Her memorial paw is not in there. Just a piece of paper with her paw print on it.I was too upset to talk to them. I'm still very upset so my mom talked to them. They said there was some confusion with my order but that is what I ordered. They said the ink foot print on the paper was what they charged $30 for. NO. The ink paw print was never an option, my mother ordered the stand up plaster paw print. We did not get that and it's too late to get it now. They did not fix the issue and we spent money to have these things to remember her by. I'm so upset and disgusted. It looks like I'll have to find another vet for my other fur babies. I have a senior dog and I would want a competent staff to get such a touchy subject dealt with correctly.
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January 2023 by Xin Chan
Always have a good experience there. Unfortunately, it's difficult to schedule an appointment with a vet. You have to do it plan it weeks in advance.
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January 2023 by Aussie Chaga
Friendly staff and vets, clean office, fast test results. I am very happy with this place. Dr Fronts is professional, she saved my dog's life. I wouldn't go anywhere else.
