-
February 2024 by Christine Higgins
Simeon was extremely helpful and knowledgeable, made upgrading my phone a quick and easy transaction. Everyone was very pleasant at this location as well. Good honest customer service can be hard to come by and they are definitely not lacking in this department. Thanks!
-
February 2024 by Mike Swiger
Great sales people
-
January 2024 by Keith C.
dealt with James lamot and Phil Gardner in my process of getting a new phone a few weeks ago both of them were very professional and knowledgeable friendly were able to take care of everything with ease and make it a very easy process for myself thank you to both of you guys and this business is very fortunate to have you both Keith c
-
January 2024 by Richard Kleinschmidt
I needed to put a Verizon Sim into an S22+ purchased from Google Fi. All is good.
-
January 2024 by Emma Steenbeke
James was great!!!
-
December 2023 by Sharon Nicholls
Mathew was the best advisor. I want to buy the whole store from him.Excellent experience.
-
November 2023 by Kathy Garp
My husband and I can not be more pleased with our experience at Wireless Zone Concord on 62 D'Amante Dr !!! Everyone there was helpful. However, Brittany W was our Sales Person and she was so incredibly professional and proficient and patiently walked us through all set ups. Brittany additionally wrote everything down for us for our records in the event of any issues. We are so very grateful and will only recommend this store to our family and friends. Sincerely, Kathy and Per Garp
-
November 2023 by Kathy Morrill
James was awesome! I am not tech savvy at all and he walked me thru everything. 5 stars and 2 thumbs up!
-
November 2023 by Eve Grello
Phil was exceptional assisting me with replacing my phone. I lost it on a walk and was very upset. He showed me the watch which I did purchase so I would not need to carry phone. Good deal. Thanks Phil!
-
November 2023 by Chris McCarroll
On November 8th I visited the 62 D'Amante Dr store after having an awful experience at the Fort Eddy Rd location. I can not express how incredibly helpful and knowledgeable the team members at D'Amante Dr have been. Although James and Bri were amazingly understanding and vary helpful PHIL GARDNER IS AN ABSOLUTE HERO. My monthly bill had more than triple with no explanation as to why. The corporate location on Fort Eddy Rd where I started the account we're quick to give up on my issue and insisted that it was my responsibility to call the 1-800 number and to handle the issue they had caused myself knowing neither what was wrong or the correct steps to resolve it. After being transferred multiple times it was determined that the fault laid the the sales team member that started my account and that it would be fix in a few business day. After more than a week of the problem persisting as well as not hearing back from Verizon customer service. Frustrated and near my wits end with the whole ordeal. I went to see if another location could help. Expecting another all day terrible experience I was pleasantly surprised that the D'Amante Dr store was eager to help as well as willing to take care of it for me instead of insisting I fix the problem myself. Mr. Gardner was on the phone for near three hours with customer support. Not only was he able to resolve the issue at hand he went above and beyond to take care of the inconvenience. If it wasn't for the D'Amante Dr team members I would definitely have told people to avoid Verizon as a whole based on my experience. I now would be willing to recommend Verizon's services but only if they delt with the D'Amante Dr location. Mr. Gardner thank you so much I doubt I could have done it without your help.
-
October 2023 by Alison Vallieres
Very thorough and was very knowledgable. Phil took the time to instruct me in using the new phone! He deserves a raise for his efforts
-
October 2023 by Kimberly Kenney
When I went there to get a new phone, everyone was very helpful the entire time. I had to follow-up with them about a concern I had with a bill and again, the customer service was wonderful!
-
October 2023 by Virginia Brayshaw
Professional and pleasant. I will be back to this location next time I need a new phone. Thanks!
-
September 2023 by Danielle Hills
Simeon was absolutely amazing. Extremely helpful and detailed oriented. Went above and beyond to assist me and my family. 10/10 highly recommend
-
September 2023 by Scott Daniels
Joe and Phil were excellent! Explained all our account details and phone options. Transferred all data quickly and fast and efficient service! Thanks!