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November 2023 by Michele Moreau
I always have a good experience at this VIP location. Professional, knowledgeable and efficient technicians. Whenever I have a question about my car I will call or stop by and they are always helpful. One time I was ready to leave on a 6 hour drive and found that my battery was dead. I brought my car down and replaced it quickly and Iwas on my way.Services: Tires
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November 2023 by Elizabeth Hetherington
Fantastic experience at the VIP Concord location. New tires and a tune up; couldn't be more pleased with their great customer service and professionalism. Will definitely recommend to others.Services: Air & cabin filter replacement
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November 2023 by Taylor Powell
I was worried about my car breaking down due to a loud noise that started mid way during my trip. They took me in that day to make sure the car was safe to drive and let me know what was wrong and how I could get it fixed. Great service and even got an oil change.
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November 2023 by R. Alba
I only take my car to VIP tires due to the customer service and quality of work. Corey is a great manager and is there for his customers. No nonsense shop. They Don't sell you services you don't need but will keep you informed of and issues. These guys keep their word. Really good customer service.Services: Air & cabin filter replacement
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November 2023 by bella brown
Very lovely experience, I was $20 short for my oil change and the nice man who was helping me offered to cover it for me. 10/10 costumer service , would definitely recommend coming here
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October 2023 by Gwen C.
I scheduled an appointment for my daughter to take in the car for a state inspection. Now that she is 18 I thought it made sense for her to do this going forward on her own. She texted me once they were done and told me the price, which was three times higher than the NH state inspection. She said that they did an oil and change and changed the windshield wipers - never asked her prior to performing the work. This is interesting since I had the oil and wipers done already just a few months earlier. The car had less than 500 miles on the oil and the wipers were only a few months old. I checked the automated email from VIP for the service and it clearly states that the car was only scheduled for an inspection and nothing else. There was a sticker on the windshield that stated when the car was due for an oil change, around 4500 more miles to go. They would have also known this if they asked my daughter about these services prior to performing the work. They went ahead and performed these services without any prior approval and also taking advantage of a woman is illegal. Where I went wrong, after the fact, is that searching reviews of garages in the Concord area, VIP has the worst reviews out of all of them. I should have done my homework first, and that is my fault.
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October 2023 by Jessica
The staff was friendly. Cory, the Manager had excellent customer service and a fantastic work ethic with his employees. I explained the issue with my headlights and he was able to schedule my vehicle for a headlight restoration that afternoon. My vehicle's headlights were trouble and when the technician was finished the headlights looked brand new. I highly recommend the Concord VIP Team.
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October 2023 by Scott Arthur
Had 2nd appointment to get my truck aligned after new tie rods(couldn’t align first time), Was told it might take “a couple days to settle in” “come back with in 90 days we will do it again for free” having done hundreds of alignments myself I know that’s a lie. I drive my truck a mile down the road and steering wheel is off-center truck pulls to the left. I look before and after mileage, it’s the same. they didn’t even road test it after doing the alignment to see if the Wheel is straight. Gary rectified the situation by returning my money to me without question. Very disappointed because now I need to get a third appointment for alignment Somewhere else and waste more of my time.Service: Wheel alignment
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August 2023 by Shilo Lavenskie
I have a Jaguar and the service is absolutely above and beyond exceptional compared to the dealership that I purchased this at and that is Jaguar itself. Also my sons 2006 BEAST of a car .Gary, goes beyond any expectation I could ever have , from scheduling my service to fit MY need, cost comparison for requires services, & no matter what my “emergencies “ are his professionalism and demeanor is consistent and brings me back to reality. Honest with integrity, friendly yet explains the fine print so there is NO back handed added zeros! I have even seen him roll up his sleeves and help when staff was short and order slips were stacked tall! I have been coming here to VIP Concord for over a decade and seen many people come & go,and I really hope corporate is grooming Gary to stay for a long time, he brings quality service with that old school attitude of going the extra mile you don’t seem to get anymore.I mean think about it, I bring my Jaguar here , this has to say how much I trust in his service and care towards my vehicle. He also personally makes sure every time my vehicles are done with any service, that they are cleaner than I brought it in, the service is fast and efficient, I was comfortable if I waited , I had a local ride If available, once we even ordered lunch for delivery! The waiting room is cleanly, especially for a “car garage “ lol and the way the staff all seem to get along just adds to the friendly atmosphere…So , for all the years coming to Concord VIP, the service certainly has leveled up a few 100 with Gary … (and that’s being conservative) He is definitely the face and “go to “ guy at VIP ! Which brings the momentum of all who work with him to higher standards and quality levels …it’s infectious to work with someone of quality and so positive…Thank you for all you do Gary !Services: Tires
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August 2023 by Nick Barilone
Went to this VIP to get an oil change and tire rotation. Was very happy about how friendly the people at the counter were and how fast the techs were able to get me in and out. Corey let me know how much tred I had left on my tires and told me that when I'm ready to buy new ones that they would be there to help me put. I will definitely be returning to this location.
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August 2023 by Paul Dion Jr.
I had an appointment for work to be done and they were on time for that. They also took very good care of me and had me out in no time at all. The staff was great and very friendly. Highly recommend them for what you need done.
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July 2023 by Irene Sarette
I went to find out why my A/C was not working. Their dyanostic said that I needed $1,938.48 worth of work because the compressor, condenser and kinds of leakes and a,ot of other things needed to be replaced or recharged. I got a 2nd opinion from BP gas station auto services in Pembroke, NH on Allenstown RD., they also did a dyanostic and said that ALL I needed was a compressor which cost $8i2. The difference of over $1,200. Needless to say I'm never going to VIP again.
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July 2023 by Deane Palmer
They worked us in within 24 hours. Our inspection was pending expiration and we need brakes. We had professional service. Pricing was fair. Second year we had major work done here. You can trust these folks.
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July 2023 by Dawn Marie
Friday night was supposed to be a nice quiet night out after a very long day. A thudding sound started as we were leaving the restaurant. As luck would have it, 5:45 pm Friday night- pulled into VIP Concord after calling many shops. They were getting ready to close, but we were desperate. Turns out metal on metal due to failed caliper. No warning. The team went above and beyond to get us up and running. Thank you VIP, I know it was a late night, but you provided safe passage to get back home after a very long day. We can’t thank you enough.
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July 2023 by Halina H.
My boyfriend and I had a flat tire and we are clients here, and we wanted to get the tire change as they had a warranty on them. We brought the car in at 7:30am right when they opened and still it is not 4:20 and no one has even touched the car. We had called mid morning to see what the progress was and they said they would start working on them around 2-3 pm. We needed to get home to Massachusetts and now have been here for over an hour just waiting to see if there was any progress and nothing! No one has touched our car, and we asked again and they said it had already been getting worked on, but we can see through their service window that nothing is getting done. Needless to say we will not be coming back.
