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January 2024 by William Costa
Fun happy helpful professional staff. Fair pricing. They keep you well notified of progress. Even with one technician out on a non work related injury they still had my car done in a jiffy. They even loaned me a car! Thank you Auto Care Plus!
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January 2024 by Claudia Suslavich
Auto Care Plus in Conway, NH is the best! They are very professional and upfront. I'm going back to them to have a follow up on my cars schedule maintenance. Thanks!!
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January 2024 by Daniel Powers
They did an excellent job repairing my car. I was told by many locals that they were great. Even the local Fast Cab driver I had to use said the same thing.I did feel at first that it took a long time to complete the job and to figure out what was wrong. Once they focused on my vehicle, they communicated to me what the problem was and what the cost of repair would be.Nothing was done without my approval.Cost of repair increased, but I was totally in the loop.They even found a way to minimize the cost using a AAA CARD.I was pleased, my repairs were properly done.Great friendly customer service made it even better.I will recommend them to all my friends and family.Thank you Auto care plus!
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December 2023 by A.J. Messore
Driving up to New Hampshire I heard a significant warble in my tires and it was very unsettling. We had just had over $3,200.00 work done on the vehicle from a different garage in my hometown. I couldn't imagine what it could be but driving with children you always want to make sure you're 100% safe especially climbing over mountain passes in New Hampshire in the winter.It's the day after Thanksgiving and people didn't call me back and people were closed. However. This repair facility took me in and got me straightened out in record time. It turns out that I didn't need tires my wheel weights had just come off on the drive up and I didn't have to buy new tires. Didn't even try to sell me new tires.They did a safety inspection to make sure that everything was good to go in the suspension as well and I was in and out within an hour. I would highly recommend this repair facility to my family and friends and I thank them very much for being open the day after Thanksgiving. They are very American and care very much about people and veterans. Semper Fi.
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December 2023 by Ellen Shannon
Honest dealership. Sherry Anne was excited when she found repairs would be less than originally thought. Loaner car given which my grandchildren very happy about cause we would have been stuck. Hope they expand to MA soon, North Conway, NH great shop!!
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November 2023 by Brie Newcomb
I had a great experience having my vehicle fixed here. While other shops in the area were unable to service my car until several months, Auto Care PLus was able to get it done quickly and were communicitve the entire process. I would highly reccomend to anyone in the North Conway Area looking to have their vehicle fixed.Service: Electrical repair
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November 2023 by Craig Nichols
the best and most professional shop i've ever dealt with ! just purchased a used vehicle that has some issues and they went over it top to bottom . gave me a very detailed inspection report to address the issues i'm having . they spent about 2 hrs. including test drive , even found a small nail in tire and patched it ! thank you !!!
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November 2023 by Nicholas Direnzo
Sherry and Anne where amazing! While on my honeymoon my serpentine belt started to cord itself and come apart. I called to see if they had availability and they got me in ASAP. They replaced my belt and got me back to enjoying my honeymoon with my new wife guickly! Great customer service, friendly environment and A+ service. Thank you again so much,Mr. & Mrs. DiRenzo
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October 2023 by Adrienne Coyne
I brought my car in because my check engine light was on, for an emissions system issue and maybe a few other issues, as well as I needed an inspection sticker and I asked them to do my brakes. They called me a few hours later and said my car was all set. Went back to get it and they didn't do my brakes and did absolutely nothing about the engine light. They took my money for a year inspection and slapped a 3 month sticker on the window and said to come back if the engine light stays on.. Of course it's going to stay on- they didn't do anything to fix it. I told them to do whatever it needed to be fixed and if it needed special parts to order them and I'll bring it back. Huge waste of time and money. I even wasted over $200 a rental because I know my car needs a lot of work and should have taken a lot longer. Now I have to pay for another inspection from somewhere else because I will not return there ever again.Service: Vehicle Inspection
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October 2023 by Becky Gargan
If I could give less than one star I would- I dropped my car off to get rear pads and rotors- initially quoted $472 and they could get me in the next day at 730. Sounds great right?? No. Dropped my car off before 730, had to call them 3 times to get updates as they hadn’t taken it back yet. Next time I called was 130ish- and they then said it was going in next and the tech would call me asap. At 230, I called back and asked for update- was told that the calipers were seized and that it would now be $1901.00 to get it all done. I asked them to hold off and I called around to other places in town and was quoted over $1000 less for the same work. I called back and asked Autocare to have my car ready to pick up and that I would be taking it to another servicer. I then took it to Midas where Lance and Chris got it in, and took a look- no calipers were needed - in fact they stated that there was no way that Auto care even looked at the car as they had to hammer the tire off— all in all, do NOT take your car here- they’ll overcharge and charge for things you don’t need… I fully recommend Lance and Chris at Midas- hands down amazing techs and service.Service: Brake service & repair
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August 2023 by Mike Robitaille
Very friendly,helpful in town on vacation developed a brake leak that needed to be repaired, in order to tow camper home. They got me right in repaired the problem ( replaced leaky calipers) and were done in under2 hrs+|_. Very happy with service recommend anyone having issues N Conway area to check them out.Services: Brake service & repair
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August 2023 by Mike B. 11.5.21
The Ray of sunshine at the front desk was the best part of my visit, she was very helpful,Got me exactly what I wanted,Great , very trustworthy people2nd time there and very happyMassachusetts soon to be NH custom . I would highly recommend this place
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August 2023 by Bruce Denis
A tire on my Winnebago towable went flat. Took it in on Monday afternoon and got a call Tuesday morning to pick it up. The service desk asked all the right questions to make sure I understood what to expect. Courteous, prompt, and fair service, at a good price.Service: Tires
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July 2023 by Wyatt Peterson
I really can't say enough good things about Auto Care Plus and especially Sherry and Isaac. My wife and I were on vacation In Conway this past week (we had to be out of the rental cabin by 11am Thursday morning). Our truck broke down Tuesday, beginning a series of headaches, frustrations and hassles I won't even begin to get into here, other than to say that every single shop we either went to or called (at least 5 in the area) said the earliest they could get us in would be the middle of August, and concluded with "good luck getting back home!" I had already replaced the battery and knew all it needed was an alternator and belt so I was stunned by the flat out refusals to take it.By Wednesday I had pretty much resigned myself to the fact that I was going to have to buy all the parts and tools and do it myself. I certainly wasn't looking forward to it, given my limited automotive acumen and the difficult location of the alternator in my truck. As a last ditch 4th quarter hail Mary, I called AAA and asked for a tow to any affiliated shop they think might be able to help.When my wife and I staggered into Auto Care Plus, beaten and beleaguered from two days of automotive tribulation, we were expecting to be unceremoniously sent away yet again. Instead we were greeted at the front desk by Sherry and I began to retail our story to her. To say she was understanding of our predicament would be a serious understatement. In fact, for the first time in two days my wife and I were actually laughing and in good spirits as we spoke with Sherry and exchanged stories of being stuck in similar situations. As she looked up the parts needed for the job, the mechanic, Isaac, came out and offered us transportation back to our cabin if they weren't able to get the parts that day (it was already almost 4pm by this point). We chatted with Isaac for a bit and a few minutes later Sherri told us the parts were on the way and they could do the job that day. We were out of there an hour later and back on the road to Foxborough MA the next morning! I really can't thank them enough, not only for the job they did, but for who they are as people. Only someone who has ever been stuck in a similar situation while out on the road will know how much it means to find two people like Sherry and Isaac. Thank you both for everything!
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July 2023 by Robert Valasek
Sherry and Isaac did a great job getting my family and I back on the road as we came through town. I called in the morning, and later that afternoon they had all 4 breaks replaced on my truck while taking care of other travels as well. My family and I made it safely back to Ohio, thanks again!Service: Brakes
